Franklins Solicitors LLP

ESTATE AGENTS & HOME BUYERS / SELLERS AVOID.

As an estate agent who has passed over a LOT of business, we have consistently been let down by Franklins over the past few months who are just not interested in the work anymore... and it shows.

ALL staff are RUDE & extremely unprofessional. If you are after an update then expect a defensive & dismissive reply after DAYS of waiting. Want to speak to your case handler? They’re too busy or in meetings.

Lee Holmes hides behind his computer and won’t bother to lift a finger if you ask for help.

Emma will show you how unimportant you are as a client and that her priorities are elsewhere.

Sharon Grists team are pretty non existent and will begrudgingly give you an update after blaming everyone else in the transaction.

From here on we are taking our business to another firm, who actually want it.

We contacted the conveyancing department yesterday regarding issues with my daughter's house move. We live in Australia. Managed to speak to the person responsible for dealing with the move, insisted she send us the information necessary for us to assist with speeding up the matter. This person assured us that she will send documents through via email within a day. It is day 2 and we have not received anything from her. When we spoke to her on the phone from Australia, we were insistence that she acts quickly as this may impact on my daughter's house purchase. Potentially she could lose the purchase after having already waiting for 8 months for Franklins to conduct the purchase. We are totally disappointed and and dissatisfied with the conveyancing team and their attitude with the handling of properties purchase. We are surprised with the number of negative reviews they are still in business. The next stage would be for us to contact the legal ombudsman regarding their practice.

Very poor service. House moving can be stressful enough but my seller almost pulled out twice due to bad service Franklin's provided. I would call to speak to Lee Holmes or his team and they were never available to accept my calls. If someone did answer they didnt know details regarding my property. It took a very stressful 8 months for my sale and purchase to complete. Constantly having to call and email the team to chase for updates. I sent hundreds of emails requesting updates. Franklin's in leighton buzzard and Northampton are supposed to be amazing. Do not confuse them

I was not impressed.
There were clearly staffing issues but yet there was no communication about this. I emailed and phoned but frequently got no reply

Poor Shocking Services
I chose Milton Keynes Franklins Solicitors purely based on the really good online reviews and it was such a mistake. The whole experience has been extremely stressful.
The firm took our case on the 6th Aug 2021, the solicitor was Shiv Agnihotri, he didn’t do anything for us until 45 days later. Finally, when he started looking into our purchase, it was already Oct 2021, then we were told a month later he left the confirm on the 25th Nov 2021 and our case has been passed on to a new solicitor, Lee Holmes. We immediately contacted to our new solicitor for an update, but we didn’t hear anything back until 22nd Dec 2021. During this one-month period, we have emailed, called numerous times, but we were never able to speak to him, only his assistants and the answer was always that the solicitor was reviewing the file.

Bear in mind, I was buying a bog standard apartment without mortgagee, and there was no upper chain in seller side and he and his solicitor was cooperated. It supposes to be an easy transaction, but it took more than 5 months to complete. We have had a few houses transactions in the past, this is the most painful experience. I have never worked closely with the seller (this is the only time) to push the deal through. One of those weeks, I had to call them almost every day for them to follow up my case.
I have paid Franklins Solicitors more than £1400 for their service and I haven’t received the service I deserve. The reason why I publish this review now is that I just receive the document from the Land Registry and I don’t have deal with Franklins Solicitors anymore. I don’t trust them AT ALL.

I purchased my apartment via the help to buy scheme 4 years ago with the help of Kris from Franklins. Currently, I am trying to repay the equity loan. During the process, I was told that my property is not registered!!

I called Franklins and reached Kris. He said he could not help much, and I needed to go to the Conkur team. I have contacted them but have yet to receive any responses.

It is highly stressful and potentially has financial consequences. Considering I have already paid the admin, legal and surveyor fees for repaying my equity loan. If it could not be closed within 3 months, that money would be lost. Also, from next year onward, I will also be paying the interest from the equity loan...

I hope there will be better support from the firm with the case...will update here if I hear anything from them.