Franklins Solicitors LLP

01908 660966

Our experienced solicitors are dedicated to providing expert and effective legal advice to individuals and businesses. We set our own standards above and beyond what is expected within the legal profession and hold to the belief that excellence is not an exception, but routine in dealing with every client and their individual needs. We take the time to understand you and your needs to provide clear and concise advice. We have offices in Milton Keynes and Northampton and offer the following legal services: Corporate Services, Commercial Property, Debt Recovery, Dispute Resolution, Employment Law, Family Law, Intellectual Property, Residential Property, Mediation, Wills, Trusts and Probate. Franklins the legal service for you and for business. Read more...

Address
Silbury Boulevard
399 Silbury Boulevard
Milton Keynes
Buckinghamshire
MK9 2AH
01908 660966
www.franklins-sols.co.uk

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Accreditations

Other locations

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Available lawyers at Franklins Solicitors LLP

Christopher Buck

George Smith

Sara Marshall

Associate Partner and Head of Employment

Scott Wright

0.0 out of 5

(0)

Head of Residential Property

Simon Long

0.0 out of 5

(0)

Solicitor

How Franklins Solicitors LLP Compares

Value for money

This firm - 90%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Franklins Solicitors LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Franklins Solicitors LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 69%

About Right 30%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 89%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Franklins Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Franklins Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 89%

No 11%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Franklins Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 5

137th / 4662

Company & Commercial

1st / 4

157th / 4424

Housing & Property

1st / 6

515th / 4270

Family Law

1st / 4

332nd / 3864

Wills, Trusts & Probate

1st / 4

263rd / 3533

Commercial Property

1st / 4

173rd / 3351

Employment

1st / 5

210th / 3128

Regulations

1st / 4

56th / 2608

Money & Tax

1st / 22

77th / 1854

Professional Negligence

1st / 19

63rd / 1212

IT & Intellectual Property

1st / 12

41st / 1061

Dispute Resolution

1st / 14

91st / 1035

Welfare & Benefits

1st / 12

48th / 820

Construction

1st / 12

40th / 581

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.5/5

Reviews summary

Excellent

1420
Very Good

114
Average

31
Poor

23
Awful

124

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Christina

October 15, 2024

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House move - extremely slow service. Frustrating is an under statement

We contacted the conveyancing department yesterday regarding issues with my daughter's house move. We live in Australia. Managed to speak to the person responsible for dealing with the move, insisted she send us the information necessary for us to assist with speeding up the matter. This person assured us that she will send documents through via email within a day. It is day 2 and we have not received anything from her. When we spoke to her on the phone from Australia, we were insistence that she acts quickly as this may impact on my daughter's house purchase. Potentially she could lose the purchase after having already waiting for 8 months for Franklins to conduct the purchase. We are totally disappointed and and dissatisfied with the conveyancing team and their attitude with the handling of properties purchase. We are surprised with the number of negative reviews they are still in business. The next stage would be for us to contact the legal ombudsman regarding their practice.

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Housing & Property

Matter Type:

Residential Conveyancing

January 22, 2024

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Very slow and very hard to contact to

I found them awfully slow and almost impossible to contact them. We had to delay the exchange for a week due to my solicitor's inability to communicate. I had to chase them number of times during that 3-4 months period, sometimes estate agents had to nudge them. Overall they made the process a lot of stressful.

A representative from Franklins Solicitors LLP responded to this review on 23 January, 2024:

We are very sorry to read your feedback. Please be assured we take customer service very seriously and your feedback has been passed on to our management team who will investigate further. In the meantime, please feel free to contact our Practice Manager Emma McNally on emma.mcnally@franklins-sols.co.uk to discuss your feedback in more detail.

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Family Law

Matter Type:

Adoption, Surrogacy, Care and Special Guardianship

Mathew

April 28, 2023

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Worst experience I have ever had with a law firm

I had the worst experience you could imagine with this law firm. It was a family law matter and from having senior partners tell me ‘I just want to get this off my desk’ to being passed around with no less than FIVE different solicitors taking over the case during one year. There was no consistency or continuity and on top of everything I felt they did wrong which is a very long list, they also overcharged and charged multiple times for the same work, as yet (even after admitting the overcharging) they have not reimbursed me. I made a formal complaint about all of this and as per their own company procedures this should have been dealt with or responded to in 30 days, it has been seven months of excuses for not getting back to me. I advise against using this firm, they are expensive unorganised and disrespectful. If I could say more and give a lower rating I would. I am now filing a formal complaint with the legal ombudsman.

I had a horrible experience and want to warn others so they don’t have to spend thousands for the same outcome.

Lastly, once I fired them and engaged another firm my case proceeded smoothly and I ‘won’ as I ended up with exactly the outcome I had proposed and fought for. I wish I had not chosen Franklins to represent me in the beginning

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Caroline

February 03, 2023

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Very poor Service

Very poor service. House moving can be stressful enough but my seller almost pulled out twice due to bad service Franklin's provided. I would call to speak to Lee Holmes or his team and they were never available to accept my calls. If someone did answer they didnt know details regarding my property. It took a very stressful 8 months for my sale and purchase to complete. Constantly having to call and email the team to chase for updates. I sent hundreds of emails requesting updates. Franklin's in leighton buzzard and Northampton are supposed to be amazing. Do not confuse them

A representative from Franklins Solicitors LLP responded to this review on 03 February, 2023:

Hi Caroline, Firstly, thank you for taking the time to leave your comments. We’re really disappointed to hear about your experience. Regretfully, the Stamp Duty holiday took its toll across the industry as a whole and there was still a huge demand once this ended. During the following months, demand stabilised. We have also strengthened our conveyancing team with several highly experienced new members, allowing us to meet (and hopefully exceed) client expectations now and in the future. We appreciate that this doesn’t change your experience and we’re continually reviewing our processes to see how we can improve the customer journey. If you would be happy to discuss your feedback in more detail, please could you contact our Practice Manager Emma McNally on emma.mcnally@franklins-sols.co.uk Thanks and we look forward to hearing from you. Sarah

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Wills, Trusts & Probate

Matter Type:

Wills

Liza

December 21, 2022

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Professionalism and a first class service

I needed help with writing my will, Laura listened to my wishes and helped guide me through the legal aspects. She did this with sensitivity and empathy.

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Housing & Property

Matter Type:

Residential Conveyancing

Matilda

November 03, 2022

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Collected on:

Conveyancing with Franklin solicitors

Professional and efficient. I would definitely recommend and would not hesitate to use them again.

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Vicky

September 29, 2022

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Collected on:

Purchase of house

I was not impressed.
There were clearly staffing issues but yet there was no communication about this. I emailed and phoned but frequently got no reply

Lawyer named in this review:
Scott Wright

Scott Wright

A representative from Franklins Solicitors LLP responded to this review on 30 September, 2022:

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Kai

August 02, 2022

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Poor Shocking Services

Poor Shocking Services
I chose Milton Keynes Franklins Solicitors purely based on the really good online reviews and it was such a mistake. The whole experience has been extremely stressful.
The firm took our case on the 6th Aug 2021, the solicitor was Shiv Agnihotri, he didn’t do anything for us until 45 days later. Finally, when he started looking into our purchase, it was already Oct 2021, then we were told a month later he left the confirm on the 25th Nov 2021 and our case has been passed on to a new solicitor, Lee Holmes. We immediately contacted to our new solicitor for an update, but we didn’t hear anything back until 22nd Dec 2021. During this one-month period, we have emailed, called numerous times, but we were never able to speak to him, only his assistants and the answer was always that the solicitor was reviewing the file.

Bear in mind, I was buying a bog standard apartment without mortgagee, and there was no upper chain in seller side and he and his solicitor was cooperated. It supposes to be an easy transaction, but it took more than 5 months to complete. We have had a few houses transactions in the past, this is the most painful experience. I have never worked closely with the seller (this is the only time) to push the deal through. One of those weeks, I had to call them almost every day for them to follow up my case.
I have paid Franklins Solicitors more than £1400 for their service and I haven’t received the service I deserve. The reason why I publish this review now is that I just receive the document from the Land Registry and I don’t have deal with Franklins Solicitors anymore. I don’t trust them AT ALL.

A representative from Franklins Solicitors LLP responded to this review on 03 August, 2022:

HI Kai, Firstly, thank you for taking the time to leave your comments. We’re really disappointed to hear about your experience. Regretfully, the Stamp Duty holiday took its toll across the industry as a whole and there was still a huge demand once this ended. During the last few months, demand has stabilised. We have also strengthened our conveyancing team with several highly experienced new members, allowing us to meet (and hopefully exceed) client expectations now and in the future. We appreciate that this doesn’t change your experience and we’re continually reviewing our processes to see how we can improve the customer journey. If you would be happy to discuss your feedback in more detail, please could you contact our Practice Manager Emma McNally on emma.mcnally@franklins-sols.co.uk Thanks and we look forward to hearing from you. Sarah

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Olivia

May 24, 2022

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Purchased property & found property is not registered under my name!

I purchased my apartment via the help to buy scheme 4 years ago with the help of Kris from Franklins. Currently, I am trying to repay the equity loan. During the process, I was told that my property is not registered!!

I called Franklins and reached Kris. He said he could not help much, and I needed to go to the Conkur team. I have contacted them but have yet to receive any responses.

It is highly stressful and potentially has financial consequences. Considering I have already paid the admin, legal and surveyor fees for repaying my equity loan. If it could not be closed within 3 months, that money would be lost. Also, from next year onward, I will also be paying the interest from the equity loan...

I hope there will be better support from the firm with the case...will update here if I hear anything from them.

A representative from Franklins Solicitors LLP responded to this review on 26 May, 2022:

Dear Olivia We’re obviously very disappointed to read your comments contained within your review. . We take your feedback very seriously and we are looking into this matter. In the interim, we would be grateful if you could please contact the Practice Manager who will be in a position to address the concerns you have raised. Emma McNally on emma.mcnally@franklins-sols.co.uk We look forward to hearing from you. Kind regards, Sarah

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Housing & Property

Matter Type:

Residential Conveyancing

Hayley

April 29, 2022

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Collected on:

Awful!

I am having an awful experience with Lee Holmes Milton Keynes Conveyancing team, if I could give negative stars I would as it is the worst service I have ever received! They are slow, unhelpful and don't answer emails, I have to constantly chase for them to do their job. They are dishonest and feed you lies, they even sent me the wrong persons personal data! Its been 14 weeks and I still haven’t exchanged even though they assured me I would have done my now. The hold up is always come from them, they never have any urgency and never once apologised for all the mistakes they made. My buyer has been extremely unhappy with how awful franklins have been as well and threatened to pull out of the sale because of all the unnecessary delays. I will never use them again and I tell everyone to avoid them like the plague. I also think these positive review on here are fake as I know two other people that have used them and had the same terrible experience. AVOID AT ALL COSTS!

Extremely helpful all throughout the process of purchasing my property.

A representative from Franklins Solicitors LLP responded to this review on 03 September, 2024:

Thank you Katy for leaving a 5* review. I’m pleased to hear that you found our conveyancing team to be extremely helpful throughout the process of your property purchase. I will pass your kind words on to them and I do hope that you will think of Franklins in the future next time you need legal advice. With best wishes, Sarah

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Franklins Solicitors LLP are accredited by

About this branch

Description

In choosing Franklins you are selecting one of the most technologically advanced solicitors in the country backed by over 30 years of experience. Franklins was set up by Michael Franklin and Keith Wyld in 1982 and since then has grown to be a well-respected firm occupying offices in both Central Milton Keynes and Northampton employing 100 staff. We are one of the most highly quality-assured firms in the regions having achieved accreditation to ISO 9001. We have also achieved the award of the Law Society quality accreditation, Lexcel. These nationally and internationally recognised quality marks indicate the extent of our commitment to providing a first class service to you and set us apart from the vast majority of other law firms and legal services providers. As a result of our hard work we regularly receive thank you letters, repeat business and referrals from our thousands of satisfied clients. We are a firm who will always provide you with both a friendly and efficient service and pride ourselves on our reputation as a firm of solicitors who put our clients first. We would be delighted for you to become a new client of ours. Please contact us for anything we can help you with by completing our online “contact us” form. Mission Statement Franklins Solicitors set their own standards above and beyond what is expected in the legal profession. Excellence is not an exception but routine in dealing with every client and their individual needs

Regulated by

Legal services

Personal areas of law

Consumer
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Child Arrangements Following Divorce
- Child Law
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Tax Advisory Services
- Tax Compliance Services
- Trusts
Wills, Trusts & Probate
- Probate
- Trusts
- Wills

Business areas of law

Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Intellectual Property
- Management buyouts
- Merchandising and sponsorship
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Tax
- Unfair Loan Charges
Construction
- Construction and engineering dispute resolution
Dispute Resolution
- Mediation
IT & Intellectual Property
- Advertising and Marketing Compliance
- Anti-Counterfeiting and Anti-Piracy
- Computer and IT Law
- Confidential Information, Know-How and Trade Secrets
- Copyright
- Dealing with intellectual property infringements
- Design rights and product designs
- Domain Names
- GDPR
- Intellectual Property Litigation and Dispute Resolution
- Patents
- Personality and Image Rights
- Trade Marks and Designs
Regulations
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Franklins Solicitors LLP

Accreditations

Other locations

Available lawyers at Franklins Solicitors LLP

How Franklins Solicitors LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

House move - extremely slow service. Frustrating is an under statement

Very slow and very hard to contact to

Worst experience I have ever had with a law firm

Very poor Service

Professionalism and a first class service

Conveyancing with Franklin solicitors

Purchase of house

Poor Shocking Services

Purchased property & found property is not registered under my name!

Awful!

Reviews collected from

Vik

Adrian

Hamish

nicholas

Katy

Franklins Solicitors LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter