This review is for a different branch.
Five months plus into a leasehold purchase, information came to light that meant that it could not proceed any further.
When I politely expressed disappointment to my solicitor about the length of time that it had taken to get this information and that I was unsure where the delay had arisen, the solicitor dealing with my sale and purchase had a complete strop that I dared to speak out. Not only did my purchase not go ahead, she then refused to deal with my sale any further which was almost ready to complete and the file was transferred to a different office on the other side of Leeds.
I understand that a solicitor / client relationship can break down but the wording of her email to me informing me of this was in my view, unprofessional. I’ve worked for mortgage lenders for over 30 years and I have never spoken to anyone the way she did to me. If I had done. I’d have probably had my very first warning. I hope she regretted the wording the second she hit send but no apology has been forthcoming.
I’ve used Wilson’s in Horsforth twice before without any issues but I will NEVER use them again nor recommend them as I have done before.
To add insult to injury, she then sent me a bill for the failed purchase & tried to overcharge me by £330.
The support staff at Horsforth however are lovely as were the staff at the Whitkirk office.
