Mark
Collected on:
Dreadful Customer Service
Was contacted by this firm re mis-selling of PPI and filled out a form. Heard nothing for over a year then got a letter in the post to say I'd been awarded some money which was great followed within 2 days by a letter requesting their payment and 2 days after that a final demand threatening legal action!! I was absolutely appalled by this follow up service as had no chance to even look at the first bill properly before I received a threatening final demand! Paid the bill but would never use this firm again for anything and advise anyone looking for assistance in this area avoid this firm! Worst customer service ever!
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