This review is for a different branch.
The house sale of my late mother, who entrusted HHB with her deeds from 1953, has failed. The purchaser has withdrawn due to delays in completion.
We did not engage HHB for grant of probate, as the estate was trivial, two bank accounts and a house. They held the will, and therefore submitted the completed document which we completed, having been requested by another executor not to release the will to us (we had copies).
HHB were then asked on 21st July to transfer the house deeds to the solicitors handling the sale. After being chased by ourselves and the new solicitors, we have been told we can collect the deeds tomorrow 15th September, 8 weeks later. This is just not acceptable.