Bes Legal Limited

Very helpful, friendly and courteous, they were Competent in handling my case.

My fiancé and I decided to trust them for our property purchasing. Unfortunately they are showing a deep lack in communication and also we have to chase them to get answers.
Not very helpfull and kind over the phone, also they answer to our written quiries with uncomplete information (when they do).
Unfortunately our purchase is still pending due to them and I hope it happened just because of the solicitor assigned to us.
I reserve to amend the review only once the purchase will be completed and whether their behavior has changed.

This review is for a different branch.

Our solicitor was constantly AWOL. Iwas unfortunately I was out into contact with these from my mortgage people.
Contact is awful. After many arguments we finally completed on the last day we were able too. Didn't get our land registry deeds until 3 years later, again many phone calls, I eventually took advice from the ombudsman.
BES said it was a hold up with land registry, land registry said am application has never been filed. I believe land registry hands down.

This review is for a different branch.

The worst customer service I have ever experienced. The Conveyancer was rude, unresponsive, unprofessional and lacked integrity.

Buying a property through BES was the most stressful and frustrating experience. It will take months to recover from the trauma.

This review is for a different branch.

I had a simple sale last year that fell through due to the poor quality of my solicitors. This firm, recommended by my estate agency, were impossible to conact by phone or in person after my money was paid. They lied to me on a number of occasions (in writing!) about what they had managed to achieve during the sale process, always blaming the other solicitor for any delays, and they charged me for sales packs that they never even requested from the relevant parties. Upon discovery of their poor level of service, they refused to reimburse me any money at all for the packs that they never issued or paid for. The solicitor assigned to me was unprofessional and lacked integrity. I would never use this firm again, even if their services were provided to me free of charge

This review is for a different branch.

I employed BES Legal to undertake the conveyancing of my property. I found them to be extremely hard to communicate with and had emails unanswered for long periods of time. Upon transferring funds for the redemption of my old mortgage It became apparent, approximately one week after moving, the mortgage was still active and it hadn't been cleared in full. I had to inform BES Legal they had underpaid the mortgage, they didn’t even realise their error, when they did, they didn’t explain what had happened in a way I could understand and then tried to get a CCJ against me and my wife, this added immeasurably to our stress on what is an already stressful time. I was left with no alternative than to seek help through the Legal Ombudsman, who after investigation awarded compensation for their poor service we received. I regret I cannot recommend them at all.

This review is for a different branch.

AVOID! AVOID! AVOID!
We made a deal on the property April 2021. BES legal submitted application to HM Land registry (status is still pending) only last year after our numerous emails where I had to mention that all that looked like a fraud - taking people's money and not providing services. Kristina Howell and Nikki Babooram couldn't even be bothered to reply. Zero communication! We received a service charge invoice for the period we didn't even own the property. All our emails and phone call were always ignored. It was solicitor's job to make sure that all accounts were cleared but instead we got the property with the debts we had to deal with. Two years later nothing was done and we had to pay 1.5k to management agency. The management agency tried to contact them and end up being ignored as well. If you've got spare money, time and energy you are ready to lose - go for it! I would definitely call them THE BIGGEST SCAMMERS of West Sussex

This review is for a different branch.

This company is not reliable. They are not responding to emails, they found any excuses to delay your service. The working system is the same as in 1970s .