Scored 1 star because i couldn't score 0. My whole experience with this company has felt like a nightmare for the best part of the last couple of months. No communication what so ever, had to chase for everything and can never reach them, phone lines have been down since Monday this week. My case officers have misinformed me about how much they can withdraw from my LISA so my funds are now stock. I am in the final completion stages of my purchase and i don't have an update or realistic idea of my completion date. The housing association have now informed me today that if my purchase is not completed by the end of the month they will remarket the property. Don't know what to do as i am not able to ring them and i am not getting any responses from the email i sent them today. Totally disappointed with my experience with this firm, Metro Finance reassured me from day one that this firm was recommended, i started having doubts from the beginning but decided to proceed with them because i already pay initial deposit and started the process with them. I am really feeling regretful about not listening to my gut instincts, i am now concerned about loosing this property!