Me and my husband are first time buyers, and had no idea where to start. Shared Direction were recommended to us by a colleague, and we cannot thank them enough. Initially we were skeptical about the lower price, as so often you find that price dictates service, but Shannon and Grace have been absolutely phenomenal throughout the process, from answering our questions, to asking them on our behalf. Communication was open and regular, and whenever we had a query it was responded to if not resolved within a few hours, which was very impressive. From quote to completion the process has taken around 6 weeks, which is incredible. Our first impressions were of a personable, motivated team, driven to help and advise throughout the entire process, which was immideately reassuring, and these impressions were lived up to - all deadlines given by the housing asscociation were met, all questions were answered thoroughly, with a solution, timeframe in which to expect the results, and often other updates or context to further reassure us. Additionally, the text message updates on the progress were an exciting little bonus.