Paul
Collected on:
Property litigation
Excellent experience all round, highly recommended.
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Carpenter & Co
020 8669 5145
- Address
- SM6 0NW
- 020 8669 5145
- www.carpenterssolicitors.co.uk
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How Carpenter & Co Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Carpenter & Co on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Carpenter & Co. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
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Would recommend to
friends and family
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You can use this data to see how Carpenter & Co performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Carpenter & Co and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Carpenter & Co compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Rankings by area of expertise
The rankings below show the areas of expertise that Carpenter & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
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Bill
Collected on:
We suggest that great care should be taken before engaging Carpenters.
This is a not a good review of Carpenter and Co, (a law firm based in Wallington and Carshalton). It is intended to be reasonable and helpful to potential clients We are a corporate client having the experience of having used many different legal firms with varying degrees of satisfaction. We wish to be balanced in our judgments so as to be helpful to others. We engaged the firm to represent us in a commercial dispute with a gross value of £32k, which was not a huge sum for either of the parties, but significant. We engaged Carpenters, not because we know them, but because our regular firm were conflicted and could not represent us.
We made it very clear that we sought a speedy solution because the dispute was preventing us continuing to do business with two valued clients. The outcome was that 15 months later we had negotiated a settlement after mediation that awarded us net rather less than the £15k fees that Carpenters and their appointed Counsel (Paul Oakley) had charged. We had also lost those 15 months business with the two clients. In effect we won but lost money overall. There is no value in rehearsing here the detailed arguments that we have had with Carpenters. But it does make sense to outline for potential future clients our impression of the service provided:
a. We got the impression throughout the 15 months of the case that Carpenters did not sufficiently weigh the ratio of costs v possible reward. From the very beginning we were questioning any escalation and felt that the matter could be agreed by negotiation or mediation (NB the other side did not even employ outside solicitors). Even at the final mediation we were being encouraged to consider extending the suit against another potential defendant and taking the case to court. We questioned then the potential cost of the latter and were given a figure of £54,000; at that stage the amount remaining in dispute was not much more than £15,000. The good legal firms, the ones that retain and grow with their clients, always have their client's best interests in terms of net financial income uppermost in mind. Carpenters did not give us the impression of doing so.
b. We have disputed the costs and in particular the cost contribution for Counsel. This was apparently considered by a 'complaints procedure'. This 'procedure' we must assume was an internal affair, in which the client was not involved.
c. We had one detailed specific complaint about the attention that the firm and Counsel gave to a fundamental point in the case. This became a pivotal issue in the eventual mediation of the case, but somehow it was not clearly addressed by either of them. We have since detailed these concerns to Carpenters and also appointed other legal advisers to review our concerns. Carpenters have simply refused to answer or comment. "I have no intention of debating this further. Your “complaint” has been investigated.". Our impression in retrospect is that they and Counsel may have advised on the aspects of the case in which they felt they were on firm ground and avoided the issue where they were not. No doubt they would take a different view, however they have not provided any explanation.
d. We introduced the firm to someone else to try to solve a small, but complex, property issue. The outcome we understand was also unsatisfactory for the client and Carpenters were soon replaced.
e. The overall result was that Carpenters were rewarded. It was almost the opposite for us, the client. One would expect a substantial element of compromise on fees in these circumstances, which we did not see. They do claim to have written off some hours, but almost every single invoice from any lawyer we have ever used makes the same claims.
f. The firm may be satisfactory for administrative or routine matters, but we suggest that care be taken before using them for anything else.
Carpenters have written threatening us with suits for defamation. (29/08/2024). We can provide a copy to anyone interested.
This review is not intended to be any more than our own conclusions after an unsatisfactory relationship. We have adjusted some comments to ensure that we are simply stating our opinion based on the facts as we see them.
Summary: we started with a claim, that is an asset of value, worth somewhere between £25k and 32K. We employed Carpenters to realise that asset and finished with no asset and near enough no value; in effect we lost almost the whole value to solicitors’ and counsel fees. That is a very bad result.
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Matter Type:
Residential Conveyancing
Kevin
Collected on:
Conveyance of Leasehold Flat for Kevin Wright & Co.
And just to say once again. Thank you very much Simon for such an efficient and professional service.
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Janet
Collected on:
Andrea Adams sale if property
I have just completed on the sale of my property and would like to take the time to thank Andrea Adams for all her help and guidance..
I cannot thank you enough..
you made the whole experience stress free.
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Matter Type:
Residential Conveyancing
Alison
Collected on:
Conveyancing
Rebecca Malbert help me sell my flat in March 2001. All my queries were acknowledged the same day, all my concerns were listened to and the process was extremely smooth. Considering how busy she is I was so impressed at the high standard of service. Her secretary is very experienced and proactive too and the lady on the reception desk is very hardworking and efficient. I have another couple of legal issues coming up and I am most certainly going back. The service price was good too. I would highly recommend it.
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Joanna
Collected on:
Incompetent
I used these solicitors to sell a property, with no chain. They misfiled the original paperwork for 4 weeks which was only discovered when I phoned for an update on how the sale was proceeding. The secretary did not pass on telephone messages to the solicitor, I had numerous frustrated emails from our Estate Agents and felt until all parties were copied into correspondence work was not carried out. They made a no chain sell of a property extremely stressful.
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Frank
Collected on:
Awful service
Will not use this company ever again, Had to do a lot of the chasing myself.After hearing from the agents that were selling for us, that they are not getting any response from phone or email . I contacted them and found that they hadn’t acted on a thing because our flat details were filed under a different address. No apologies. Left an urgent message with her secretary to tell her to contact me when she returns from a few days off over an issue that hadn’t been sorted. No phone call or email. So I phoned and asked why my call was not returned to be told she was left no message and that her secretary was on her own for a few days and under pressure.... Absolute shambles. There were a lot of other issues. Stay away from these. They may be a little cheaper, but you pay for what you get.
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Matter Type:
Purchase and Sale
Babita
Collected on:
Fast Conveyancing
I was referred to Gavin at Carpenter & Co by my cousin and had a great experience from start to finish. I was ready to complete within about 6 weeks and Gavin was really helpful and efficient. My Brother has used him a few times since and is always very happy.
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