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Heald Nickinson

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Heald Nickinson

How Heald Nickinson Compares

Value for money

!

Limited data.

This firm - 66%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Heald Nickinson on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Heald Nickinson. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 100%
Overpriced 0%
About Right 0%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 50%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Heald Nickinson and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Heald Nickinson performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 50%
No 50%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 50%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Heald Nickinson and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Heald Nickinson compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 50%
No 50%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Heald Nickinson offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Review Sources

Client Reviews

3.0/5

Reviews summary

  • Excellent

    3
  • Very Good

    0
  • Average

    0
  • Poor

    0
  • Awful

    3

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Toby

Matter Type:

Commercial Leases

Toby

September 23, 2021

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Collected on:

Worse solicitors around

Had the displeasure of approaching them to aid in the purchase of a commercial property.
They think charging £300 an hour to send a 5 line email then not hearing anything back for ten days without even following up with a call or another email acceptable.
Obviously they were fired and are now refusing to give back my £400 on account so will be taking them to small claims court.
Avoid like the plague, the staff are unprofessional and total weasels.

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Fiona

Matter Type:

Residential Conveyancing

Fiona

October 22, 2024

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Collected on:

Excellent conveyancing

Greatly appreciated the thoroughness and the attention to detail in our recent conveyancing. More so, as the advice was always offered in a considerate and patient way in clear language.

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Mt

Matter Type:

Residential Conveyancing

Mt

February 08, 2024

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Collected on:

Kind and professional solicitors

Kind and professional solicitors. No idea why people are reviewing negatively.

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Jeremy

Matter Type:

Probate

Jeremy

January 10, 2024

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Collected on:

Struggling

It is now nearly 18 months since I instructed a solicitor at Heald Nickinson to obtain probate and manage my late father's modest and straightforward estate. Although the initial meeting in August 2022 was pleasant and informative, since then their service has been appalling: absent or inadequate responses to emails, letters and telephone calls, just occasional holding messages. The last substantive communication from my solicitor was nearly 3 months ago. Despite me responding promptly to any requests for information, there has been no satisfactory resolution to the matter. Moreover, my email to their complaints officer, as identified on their website, after many weeks of emails and phone messages to my solicitor and her secretary, has not been responded to (3 weeks and counting). I would recommend avoiding this firm and taking your business elsewhere- they are clearly struggling.

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Joseph

Matter Type:

Residential Conveyancing

Joseph

April 08, 2021

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Collected on:

Do NOT use this firm! Terrible service and competency


I would definitely NOT recommend this firm of solicitors. In my opinion they were rude, obstructive, created problems instead of suggesting solutions, and made the completion process on the sale of a high value property an absolute stressful nightmare.

Due to my solicitor (Tony Struve, Senior Partner) not processing certain undertakings in time, payments into Heald Nickinson could then not be processed on the day of receipt. Despite numerous urgent emails and attempted phone calls on the Monday after, we were unable to speak to anyone at Heald Nickinson and various fees for additional interest and recalculating of various redemption fees were about to be charged again!

I was literally on the verge of calling the police (as the telephone lines to HN were dead) when I asked my partner to drop everything and get to their offices (I was working away). She refused to leave their reception until the transfers were made and was there approximately 3.5 hours trying to sort out this monumental mess.

She has video footage taken in their reception of a solicitor completely unconnected to us (and only consults for HN!) trying to sort out these payments, shouting at Tony Struve on the mobile, telling him to be quiet and listen whilst he tried to facilitate the payments.

Huge sums of money using scraps of paper with account details scribbled on were being shown to my partner for verification whilst on the phone, as our solicitor couldn't find the emails with all the relevant details on which had been sent the previous week and already verified. She was asked at one point if there was another account the money could be paid into, she hadn't even been asked for ID, she could have been anyone!

Tony Struve in particular spoke to me as a client, and dealt with third parties with such rudeness and arrogance that I spent huge amounts of my time just smoothing feathers in his wake, and having to then redo the work I had paid him to do as people refused to work with him.

I would specifically ask him to telephone rather than email on urgent matters as was away from my desk and access to emails often. He would completely ignore this request and send obtuse emails.

More seriously, when I requested a Statement of Account from the Senior Partner, I was informed they were too busy, the accounts department was short staffed due to Covid etc. etc. This was incorrect, it was confirmed by another solicitor that this information was at their fingertips anytime a client requested this information. I requested this information approximately 5 times in writing and was just repeatedly rebuffed.

Before the completion date I asked what the ball park likely completion fee from HN would be on the day so I could organise finances. I started asking for this figure approximately 1 week before the expected day of completion. I was finally given this info. approx. 2 hours before completion and of course this left me no time to check that this amount against that originally quoted (it was not, the figure was significantly more). Of course I then didn't have time to disagree with this figure which was taken straight out of the monies in without agreement. When I stated I didn't agree with the amount taken, I was informed Tony Struve on email that 'he wouldn't adjust the amount charged by one penny".

There were countless other issues with this company, I have certainly never dealt with any firm of solicitors, in my opinion, who were more rude or inept. I have not given this review lightly.

After the experiences outlined above I tried to talk to the other senior partner, Dermott Flynn at HN. He refused to either talk via zoom or phone unless we put all our concerns in writing so he could 'consider the issues' (again, the client doing the work). We have informed him that the Law ombudsman will be in touch instead.

We most definitely would NOT recommend this company's services. 1* is too high a review in my opinion, my advice would be to go elsewhere and find a solicitor who are competent and completely transparent with their fee structure.

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Consumer
    • Consumer Disputes
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Legal aid
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • Debt and Bankruptcy
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional trustees
    • Valuers
  • Wills, Trusts & Probate
    • Probate
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Credit Control
    • Data Protection
    • Debt Recovery
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Intellectual Property
    • Management buyouts
    • Merchandising and sponsorship
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Statutory Demands
    • Summary Judgment
    • Unfair Loan Charges
  • IT & Intellectual Property
    • Advertising and Marketing Compliance
    • Anti-Counterfeiting and Anti-Piracy
    • Confidential Information, Know-How and Trade Secrets
    • Copyright
    • Dealing with intellectual property infringements
    • Design rights and product designs
    • Domain Names
    • Intellectual Property Litigation and Dispute Resolution
    • Patents
    • Personality and Image Rights
    • Trade Marks and Designs
  • Regulations
    • Health and Safety
    • Licensing