It is now nearly 18 months since I instructed a solicitor at Heald Nickinson to obtain probate and manage my late father's modest and straightforward estate. Although the initial meeting in August 2022 was pleasant and informative, since then their service has been appalling: absent or inadequate responses to emails, letters and telephone calls, just occasional holding messages. The last substantive communication from my solicitor was nearly 3 months ago. Despite me responding promptly to any requests for information, there has been no satisfactory resolution to the matter. Moreover, my email to their complaints officer, as identified on their website, after many weeks of emails and phone messages to my solicitor and her secretary, has not been responded to (3 weeks and counting). I would recommend avoiding this firm and taking your business elsewhere- they are clearly struggling.