Couchman Hanson Limited

0127623211

Our friendly and professional legal specialists are keen to help you. For your free 15 minute consultation, call us on 01276 23211 or use the call back option on the right hand side.

Also known as - Couchman Hanson Solicitors

Address
143b Frimley Road
Camberley
Camberley
Surrey
GU15 2PS
0127623211
www.couchmanhanson.co.uk

View map

Accreditations

Other locations

Request a callback Send an email Book an appointment Visit website

Available lawyers at Couchman Hanson Limited

Emily Yeardley

Jayanthie Moodley

Daniel Couchman

Louise Kilty

Julie Summers

Michelle Scott

James Ambrose

Jim Turner

Ambreen Mehmood

Gemma Mace

Conveyancing Assistant

Kelli Northcott

5.0 out of 5

(5)

Conveyancing Assistant

Helen West

5.0 out of 5

(4)

Legal Secretary (non-solicitor)

Anila Veseli

Iqra Mehmood

Karen Marsh

Head of Accounts (non-solicitor)

How Couchman Hanson Limited Compares

Value for money

This firm - 94%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Couchman Hanson Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Couchman Hanson Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 5%

Overpriced 5%

About Right 88%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 99%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Couchman Hanson Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Couchman Hanson Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%

No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Couchman Hanson Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 2

286th / 4638

Company & Commercial

1st / 2

117th / 4402

Housing & Property

1st / 3

342nd / 4266

Family Law

1st / 10

98th / 3861

Wills, Trusts & Probate

1st / 10

173rd / 3521

Commercial Property

1st / 3

211th / 3342

Employment

1st / 3

54th / 3122

Regulations

1st / 5

138th / 2593

Professional Negligence

1st / 5

143rd / 1209

IT & Intellectual Property

1st / 3

105th / 1060

Dispute Resolution

1st / 1

188th / 1035

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

235
Very Good

8
Average

1
Poor

0
Awful

3

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Francis John

December 10, 2024

Report to admin

Collected on:

Efficient and professional

Anila acted for the executors in a probate property sale, throughout the sale all communication was clear advice offered whenever needed or asked for. Response to emails and telephone calls was prompt and courtesy. A refreshing experience when compared to another law firm dealing with other matters. I have no hesitation in recommending Couchman Hanson and will use again.

Lawyer named in this review:
Anila Veseli

Anila Veseli

A representative from Couchman Hanson Limited responded to this review on 11 December, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful?

Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Anonymous

November 14, 2024

Report to admin

Collected on:

Excellent service.

Thank you very much. As always, friendly, helpful service. Everything went very smoothly. Excellent.

Lawyer named in this review:
Julie Summers

Julie Summers

A representative from Couchman Hanson Limited responded to this review on 19 November, 2024:

Thank you for taking the time to send a review. We are grateful and glad you found our service friendly and helpful. We wish you all the very best for the future.

Was this review helpful?

Wills, Trusts & Probate

Verified review

Matter Type:

Trusts

Michael and Diane

November 07, 2024

Report to admin

Collected on:

Wills

They made the making of our joint wills very easy with there down to earth approach.

Lawyer named in this review:
Jayanthie Moodley

Jayanthie Moodley

A representative from Couchman Hanson Limited responded to this review on 19 November, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful?

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Ben

November 01, 2024

Report to admin

Collected on:

Julie Summers was great

Julie Summers, of the Constantine & Summers branch of Couchmans, was hugely professional and helpful with a complicated conveyancing for an elderly relative involving a number of superior leases. Her assistant Ambreen, and all the other staff at Constantine & Summers in Camberley, were unfailingly helpful too. I would recommend Julie and Ambreen without hesitation.

Lawyer named in this review:
Julie Summers

Julie Summers

A representative from Couchman Hanson Limited responded to this review on 19 November, 2024:

Thank you for taking the time to send a review. Our team really appreciate your positive feedback. We wish you all the very best for the future.

Was this review helpful?

Housing & Property

Verified review

Matter Type:

Purchase and Sale

Ricky

October 31, 2024

Report to admin

Collected on:

Professional Service

Anila is a good communicator and kept us in informed about what was going on. Everything was completed in a timely manner. It made the sale of our house very easy. This is the second time we have used Couchman Hanson and would do so again.

Lawyer named in this review:
Anila Veseli

Anila Veseli

Was this review helpful?

Wills, Trusts & Probate

Verified review

Matter Type:

Probate

Cathie

October 25, 2024

Report to admin

Collected on:

Probate case

Julie and the team at Couchman Hanson have made the probate process very easy and hassle free.

Lawyer named in this review:
Julie Summers

Julie Summers

Was this review helpful?

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Richard

October 17, 2024

Report to admin

Collected on:

Handled conveyancing with competence and efficiency

Anila at Couchman Hanson handled the sale of my property. Her communication throughout the process was always extremely clear, helpful and courteous. At no time did I get the impression she could have done more. I have no hesitation recommending this firm.

Lawyer named in this review:
Anila Veseli

Anila Veseli

Was this review helpful?

Wills, Trusts & Probate

Verified review

Matter Type:

Disputed Probate

Marion

October 08, 2024

Report to admin

Collected on:

Professor, friendly service

I would definitely recommend Jayanthie Moodley. Her friendly advice was mostly appreciated.

Lawyer named in this review:
Jayanthie Moodley

Jayanthie Moodley

Was this review helpful?

Verified review

Chris

September 25, 2024

Report to admin

Collected on:

Efficient and prompt.

They helped me resolve a difficult issue. Ensuring they kept me informed of everything going on. Julie and her team were great.

Lawyer named in this review:
Julie Summers

Julie Summers

Was this review helpful?

Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Stephanie and David

September 21, 2024

Report to admin

Collected on:

Rewriting of Wills

Professional and friendly service. Not rushed or pressured, sensible advice given, leading to a very satisfactory service

Lawyer named in this review:
Jayanthie Moodley

Jayanthie Moodley

Was this review helpful?

Reviews collected from

Housing & Property

Matter Type:

Residential Conveyancing

Sam

April 02, 2024

Report to admin

Collected on:

Sam

We bought and sold four properties through Constantine & Summers and I will continue to go back to them. They are friendly, responsive, professional and reliable. I am very please with the service! Thank you Jane and Ambreen!

Lawyers named in this review:
Ambreen Mehmood Jane Wescott

Ambreen Mehmood

Jane Wescott

A representative from Couchman Hanson Limited responded to this review on 19 April, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful?

Steve

September 01, 2023

Report to admin

Collected on:

Steve

Constantine and Summers - Ombudsman ruling
To your response, The Ombudsman ruled your were in breach of "In the Solicitors Regulation Prescribed Terms Part 1.3 it states: ‘You ensure that client money is available on demand unless you agree an alternative arrangement in writing with the client, or the third party for whom the money is held’ " and that "there was no reasonable reason why the firm should have withheld". You accepted the ruling, later changing changing your stance and when you requested that the Ombudsman reopened the case, they refused.

The Legal Ombudsman ruled that "the firm's service was unreasonable as they delayed the release of Mr Smart's funds" as "there was no reasonable reason why the firm
should have withheld".

The ombudsman stated "This was a relatively significant service failing, as the firm delayed releasing a very large sum of money" and that "I expect this would have had an impact on Mr Smart's day to day life" and that "There is no dispute that the firm delayed releasing the funds".

The Ombudsman also stated "compensation does fall within our significant award category, due to the impact this has had on Mr Smart" however this took 20 months and the amount received in no way compensates for the stress of selling a house and finding yourself beholden to the one party that you should be able to trust, your solicitor?

There has been no apology from Constantine and Summers.

The ruling is available upon requested as a matter of public record from the Legal Ombudsman.

A representative from Couchman Hanson Limited responded to this review on 26 September, 2023:

Mr Smart As you are aware, we did not agree with the findings of the Ombudsman. However, to bring the matter to a conclusion we agreed not to appeal the findings and pay the small sum they had recommended we should pay to you. Our view remains that we did not do anything wrong in your matter. We were acting for two parties and holding the funds on joint instructions for you and another client. There was a conflict between you as to when the funds should be released, and that issue needed to be resolved. We made every effort to resolve the issue as quickly as possible and you received payment of your share of the funds within 13 working days of requesting them. The 20 month delay you refer to was the period of time it took the Ombudsman to deal with your complaint and was outside of our control.

Was this review helpful?

Samantha

November 06, 2022

Report to admin

Collected on:

Samantha

I recommend Constantine and Summers and will always use them if I ever need anything again. Julie Summers, Ambreen and Jane were so supportive throughout my divorce. They actually cared about me and my children and when you go through such difficult times you need good advice as well as support.

Was this review helpful?

Arthur

July 07, 2021

Report to admin

Collected on:

Arthur

Very quick response to my queries regarding commissioner of oaths / verified copy services.
Thank you

Was this review helpful?

Neil

November 15, 2020

Report to admin

Collected on:

Neil

Helped brilliantly with my Father's estate

Was this review helpful?

Reviews collected from

Anne Couchman

June 28, 2021

Report to admin

Collected on:

Anne Couchman

Absolute integrity. Meticulous attention to legal detail as well as considerable personal attention.
Couchman Hanson were the only Solicitors who managed to resolve an intractable legal problem which two other firms could not deal with.

Was this review helpful?

Jacqui McGinn

April 08, 2020

Report to admin

Collected on:

Jacqui McGinn

Christine has been fantastic support and a ray of sunshine throughout a stressful issue that has now been resolved. She has been calm, knowledgable, honest, thorough and clearly experienced with the legal side, plus her sense of humour helped to keep our spirits up. You can feel that she genuinely cares about getting the best outcome for both parties.

Was this review helpful?

Terry Ellis

April 18, 2019

Report to admin

Collected on:

Terry Ellis

They are local and give the advice and support, that people who go to them need.

Was this review helpful?

Tracey Kendall

April 18, 2019

Report to admin

Collected on:

Tracey Kendall

A very friendly, helpful Solicitor. Helped with our very stressful situation with great advice and nothing to much trouble. Can’t thank them enough for their support and hard work.

Was this review helpful?

Request a callback Send an email Visit website