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How Couchman Hanson Limited Compares

Value for money

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Couchman Hanson Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Couchman Hanson Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 5%
Overpriced 5%
About Right 88%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Couchman Hanson Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Couchman Hanson Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Couchman Hanson Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Couchman Hanson Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Couchman Hanson Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    229
  • Very Good

    8
  • Average

    1
  • Poor

    0
  • Awful

    3

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Anonymous

Verified review

This review has been left by a verified client who used Couchman Hanson Limited.

Matter Type:

Wills

Anonymous

November 14, 2024

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Collected on:

Excellent service.

Thank you very much. As always, friendly, helpful service. Everything went very smoothly. Excellent.

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Michael and Diane

Verified review

This review has been left by a verified client who used Couchman Hanson Limited.

Matter Type:

Trusts

Michael and Diane

November 07, 2024

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Wills

They made the making of our joint wills very easy with there down to earth approach.

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Ben

Verified review

This review has been left by a verified client who used Couchman Hanson Limited.

Matter Type:

Residential Conveyancing

Ben

November 01, 2024

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Julie Summers was great

Julie Summers, of the Constantine & Summers branch of Couchmans, was hugely professional and helpful with a complicated conveyancing for an elderly relative involving a number of superior leases. Her assistant Ambreen, and all the other staff at Constantine & Summers in Camberley, were unfailingly helpful too. I would recommend Julie and Ambreen without hesitation.

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Ricky

Verified review

This review has been left by a verified client who used Couchman Hanson Limited.

Matter Type:

Purchase and Sale

Ricky

October 31, 2024

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Professional Service

Anila is a good communicator and kept us in informed about what was going on. Everything was completed in a timely manner. It made the sale of our house very easy. This is the second time we have used Couchman Hanson and would do so again.

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Cathie

Verified review

This review has been left by a verified client who used Couchman Hanson Limited.

Matter Type:

Probate

Cathie

October 25, 2024

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Probate case

Julie and the team at Couchman Hanson have made the probate process very easy and hassle free.

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Richard

Verified review

This review has been left by a verified client who used Couchman Hanson Limited.

Matter Type:

Residential Conveyancing

Richard

October 17, 2024

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Handled conveyancing with competence and efficiency

Anila at Couchman Hanson handled the sale of my property. Her communication throughout the process was always extremely clear, helpful and courteous. At no time did I get the impression she could have done more. I have no hesitation recommending this firm.

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Marion

Verified review

This review has been left by a verified client who used Couchman Hanson Limited.

Matter Type:

Disputed Probate

Marion

October 08, 2024

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Professor, friendly service

I would definitely recommend Jayanthie Moodley. Her friendly advice was mostly appreciated.

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Chris

Verified review

This review has been left by a verified client who used Couchman Hanson Limited.

Chris

September 25, 2024

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Efficient and prompt.

They helped me resolve a difficult issue. Ensuring they kept me informed of everything going on. Julie and her team were great.

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Stephanie and David

Verified review

This review has been left by a verified client who used Couchman Hanson Limited.

Matter Type:

Wills

Stephanie and David

September 21, 2024

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Collected on:

Rewriting of Wills

Professional and friendly service. Not rushed or pressured, sensible advice given, leading to a very satisfactory service

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Anonymous,

Verified review

This review has been left by a verified client who used Couchman Hanson Limited.

Anonymous,

September 19, 2024

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Domestic Abuse Support

I went to Couchman & Hanson at the reccomention of a local on my community board.

I was dealing with seperation from an abusive ex partner I have to co-parent with, having a previous court order that did not protect us from his continued post-relationship abuse.

I am also currently low income/was working two jobs.

Louise was my solicitor and absolutely wonderful. From patient and understanding, to empathetic, firm, and honest. She explained things thoroughly to me and was realistic, guiding me through the process and helping navigate through a really tough time.

She supported my mental health that was suffering from the continued abuse, and when possible she would advocate on my behalf, dealing with my very difficult ex partner who likes to focus on any ambiguous language or anything equivocal, making following my then current court order very very difficult and distressing.

Through several months Louise supported my children and myself, sorting out drafting new court orders, prepping me for court and getting my children back from my ex partner when he was pushing boundaries. She dealt with him name calling, conescending and baiting; and the general covert narcissism that is often overlooked.

She was able to get as much specificity as possible (due to the judges disgression) added to my court order, to decrease the 'parental conflict' and protect me from continued abuse. She also guided me to a very talented and kind Barrister who did her best to reduce his access to myself, and put up with me crying my eyes out after court.


I honestly don't think I would be as emotionally and mentally healthy right now, if it weren't for Louise. She went above and beyond trying to support me and at her job, and I truly appreciate all she did.

I would recommend Couchman and Hanson to anyone suffering from domestic abuse, post-relationship abuse or general seperation.

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Reviews collected from

Sam

Matter Type:

Residential Conveyancing

Sam

April 02, 2024

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Sam

We bought and sold four properties through Constantine & Summers and I will continue to go back to them. They are friendly, responsive, professional and reliable. I am very please with the service! Thank you Jane and Ambreen!

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Steve

Steve

September 01, 2023

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Steve

Constantine and Summers - Ombudsman ruling
To your response, The Ombudsman ruled your were in breach of "In the Solicitors Regulation Prescribed Terms Part 1.3 it states: ‘You ensure that client money is available on demand unless you agree an alternative arrangement in writing with the client, or the third party for whom the money is held’ " and that "there was no reasonable reason why the firm should have withheld". You accepted the ruling, later changing changing your stance and when you requested that the Ombudsman reopened the case, they refused.

The Legal Ombudsman ruled that "the firm's service was unreasonable as they delayed the release of Mr Smart's funds" as "there was no reasonable reason why the firm
should have withheld".

The ombudsman stated "This was a relatively significant service failing, as the firm delayed releasing a very large sum of money" and that "I expect this would have had an impact on Mr Smart's day to day life" and that "There is no dispute that the firm delayed releasing the funds".

The Ombudsman also stated "compensation does fall within our significant award category, due to the impact this has had on Mr Smart" however this took 20 months and the amount received in no way compensates for the stress of selling a house and finding yourself beholden to the one party that you should be able to trust, your solicitor?

There has been no apology from Constantine and Summers.

The ruling is available upon requested as a matter of public record from the Legal Ombudsman.

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Samantha

Samantha

November 06, 2022

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Samantha

I recommend Constantine and Summers and will always use them if I ever need anything again. Julie Summers, Ambreen and Jane were so supportive throughout my divorce. They actually cared about me and my children and when you go through such difficult times you need good advice as well as support.

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Arthur

Arthur

July 07, 2021

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Arthur

Very quick response to my queries regarding commissioner of oaths / verified copy services.
Thank you

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Neil

Neil

November 15, 2020

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Neil

Helped brilliantly with my Father's estate

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Couchman Hanson Limited are accredited by

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About this branch

Description

If you have an enquiry or would simply like to find out more about Couchman Hanson Solicitors, you can telephone us on 01276 23211, e-mail us or use our online enquiry form.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Dispute resolution - civil mediation
    • Libel and Defamation
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Employment Law
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Media and Sports
    • Part Time Workers
    • Pay Issue
    • Pension Law
    • Privacy and Data Protection
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Asset protection and tax mitigation
    • Change of name
    • Child Access
    • Child Arrangements Following Divorce
    • Child Custody
    • Child Law
    • Child Maintenance
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Divorce
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Domestic Violence
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • High Net Worth Divorce
    • Inheritance Act claims
    • Injunctions
    • International Divorce
    • Lasting power of attorney
    • Marriage and civil partnerships
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Separation
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Second charges
    • Service Charge Disputes
    • Service Charge Recovery
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Professional Negligence
    • Accountants
    • Architects
    • Barristers
    • Engineers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional Negligence
    • Professional Negligence law
    • Professional trustees
    • Surveyors
    • Tax consultants
    • Valuers
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Investment purchases and Buy to Let
    • Planning law
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Contracts and Agreements
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contract law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Credit Control
    • Data Protection
    • Debt Recovery
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Insurance
    • Intellectual Property
    • Litigation for Holiday and Residential Parks
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Small businesses
    • Statutory Demands
    • Summary Judgment
    • Unfair Loan Charges
  • Dispute Resolution
    • Mediation
  • IT & Intellectual Property
    • Confidential Information, Know-How and Trade Secrets
    • Dealing with intellectual property infringements
    • GDPR
    • Intellectual Property Litigation and Dispute Resolution
  • Regulations
    • Health and Safety
    • Licensing
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