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Here at Willetts, where every client is treated with the care and respect they deserve. We combine modern practices with a personal approach to deliver value for money and efficient legal services. As a small, dedicated law firm, we pride ourselves on providing personalised legal solutions tailored to your unique needs—not a one-size-fits-all approach. We understand that legal matters can be stressful, which is why we prioritise clear communication, thoughtful guidance, and attention to detail at every step. Unlike larger firms, we don’t believe in a conveyor-belt approach. Here, you’re not just a case number—you’re a valued client with a story, and we’re here to help you achieve the best possible outcome. Whether you need assistance with buying or selling, leasing a property, estate planning, employment law, with wills and lasting powers of attorney or probate, we’re committed to delivering skilled representation and compassionate service. Experience the difference a personal touch makes. Contact Willett & Co today to discuss how we can assist you. We are proud to offer a free initial half hour consultation ** see our website for more information. Read more...
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Willett & Co on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Willett & Co. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Willett & Co and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Willett & Co performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Willett & Co and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Willett & Co compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Willett & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Willett & Co.
Alysha
Collected on:
Kerry was easy to talk to and had so much patience with us Even after a long stressful process with our chain. Gary was thorough and professional throughout.
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Verified review
This review has been left by a verified client who used Willett & Co.
Matter Type:
Residential Conveyancing
Govinda
Collected on:
Everything was handled professionally during sale process of our BTL property.
A representative from Willett & Co responded to this review on 25 March, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Willett & Co.
Matter Type:
Settlement Agreements
Matthew
Collected on:
I received first class help and highly recommend the Company
A representative from Willett & Co responded to this review on 20 March, 2025:
Thank you for your wonderful review! We’re thrilled to hear that you received first-class help and appreciate your recommendation. Your feedback means a lot to us. If you ever need any further assistance, we’re always here to help.
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Matter Type:
Consumer Disputes
Andy
Collected on:
We were kept waiting 30 minutes and at the end of our one and a half meeting the solicitor said "I'm not sure how to proceed." Following our suggestion it was agreed that a letter would be sent to the offending party! Before we left the premises we were asked to pay a £900 retainer/forward payment. However, when we received a breakdown of the services so far, the costs were just a few pounds shy of £900!! Not the best experience and certainly not a service worth recommendation.
A representative from Willett & Co responded to this review on 20 March, 2025:
Thank you for your feedback. We are sorry to hear that you feel dissatisfied with our service. However, we do not believe this reflects the experience you had, as we have evidence that you expressed appreciation for the work carried out throughout your case. Our fees were transparently outlined from the outset in correspondence, and the retainer covered the agreed legal work, including advice, correspondence, and case review which was carried out over a period of 4 months. Additionally, Mr. Shipman dedicated a significant amount of time providing you with advice and reviewing documents free of charge, for which you were never billed. While we always strive to remain punctual, unexpected court commitments and extended prior consultations can occasionally impact scheduling. We do our utmost to minimise such occurrences and apologise for any inconvenience caused. While we respect every client’s right to share their experience, we do hope that feedback fairly reflects the service provided rather than the outcome of a case. We have contacted you by telephone to discuss your concerns, which were not raised at all during the duration of the case. Whilst we remain disappointed by your comments we were pleased to learn that our efforts contributed to the matter being partly resolved and we wish you all the best for the future. Kind regards, Willett & Co
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Verified review
This review has been left by a verified client who used Willett & Co.
Matter Type:
Probate
Warren
Collected on:
Elizabeth, Kerry and Alison were very friendly, efficient and Communication was excellent.
A representative from Willett & Co responded to this review on 14 March, 2025:
Thank you for your kind words! We're so pleased to hear that Elizabeth, Kerry, and Alison provided friendly and efficient service. Communication is key in all matters, and we’re glad we could support you effectively. If you ever need assistance in the future, we’re here to help!
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Verified review
This review has been left by a verified client who used Willett & Co.
Matter Type:
Residential Conveyancing
Patricia
Collected on:
After contacting Willett & Co, I was appointed Alison Redewood.
I had contact via the phone then a meeting with her.
Alison from the start was a staunch support, extremely professional but also had a carring attitude.
A representative from Willett & Co responded to this review on 05 March, 2025:
Thank you for sharing your experience with us! We're delighted to hear about your positive interaction with Alison Ridewood. Alison's blend of professionalism and caring attitude is something we strive for at Willett & Co. We're thrilled she could provide you with the support you needed from the very start. Your feedback is greatly appreciated and will be shared with Alison and the team. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Willett & Co!
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Verified review
This review has been left by a verified client who used Willett & Co.
Matter Type:
Residential Conveyancing
Natalie
Collected on:
I can recommend Willett and Co., and especially Ms. Kerry Took, 100%. She made the very stressful process of selling and buying a home seem effortless. She kept me informed at all stages of the process and always went above and beyond to make sure things were going according to plan. She was thorough, reliable, approachable and very friendly. I am beyond happy I chose Willett and Co. to represent me.
A representative from Willett & Co responded to this review on 03 March, 2025:
Thank you for your kind review! We're delighted to hear that Kerry Took provided excellent support and helped make the process seamless for you. Your recommendation means a lot, and we truly appreciate your feedback.
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Verified review
This review has been left by a verified client who used Willett & Co.
Matter Type:
Residential Conveyancing
Oscar
Collected on:
Completed a house purchase using the firm; had a difficult / complicated issue arise, however Willett & co were very helpful in solving. Dealing with the sellers solicitor, estate agent and multiple other parties; to push through and solve this bizarre issue. Really appreciated the help & advice, we were able to move only shortly after the planned date; when most other parties involved in the transaction seemed to have no idea how to solve. Invaluable assistance in buying the family home.
A representative from Willett & Co responded to this review on 03 March, 2025:
Thank you for your kind words! We're glad we could assist in resolving the challenges and help you complete your home purchase. It was our pleasure to work with you and ensure everything moved forward smoothly. Wishing you and your family happiness in your new home! 🏡✨
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Verified review
This review has been left by a verified client who used Willett & Co.
Matter Type:
Residential Conveyancing
Cheryl
Collected on:
Everything seemed to go smoothly and easy
A representative from Willett & Co responded to this review on 03 March, 2025:
Thank you for your review! We're delighted to hear your house purchase with Heylo went smoothly and easily. Wishing you all the best in your new home! 🏡✨
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Verified review
This review has been left by a verified client who used Willett & Co.
Matter Type:
Residential Conveyancing
Susan
Collected on:
Alison was friendly and approachable but very professional. We felt that she understood the effect of the pitfalls and delays which were none of her doing and kept us up to date with developments. Her experience showed to our advantage on a number of occasionsj
A representative from Willett & Co responded to this review on 28 February, 2025:
Thank you for your thoughtful review! We’re delighted to hear that Alison provided both professional and approachable service throughout your conveyancing process. She understands the challenges that can arise and is committed to keeping clients informed every step of the way. It’s wonderful to know that her experience and dedication worked to your advantage. We truly appreciate your feedback and wish you all the best for the future!
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Matter Type:
Wills
Karen
Collected on:
Very easy and helpful, have used before and would use again.
A representative from Willett & Co responded to this review on 27 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Pouria
Collected on:
Very professional and caring. I called Willet and co about legal matters in which they do not cover however, they still helped me and browsed different ways for me to achieve my goal. Thank you.
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Family
Collected on:
Really well explained (settlement agreement) and thorough. Quick to respond and keeping me updated.
Price was higher than anticipated (hence dropping a star!) but comparable to other solicitors. Very painless experience.
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Matter Type:
Wills
Gail
Collected on:
Completed new wills and powers of attorney. Excellent service and friendly staff.
A representative from Willett & Co responded to this review on 15 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Probate
Sue
Collected on:
Quick,helpful & kind when I needed help with applying for probate.Would recommend Willett & Co
A representative from Willett & Co responded to this review on 23 May, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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