The first time I used Sarah to write my will. I said I wanted an individual to receive the whole of my estate, in the event of their death before me, it was to go to The Princes Trust. She got it wrong and put that it should go to her children.
2nd time, I wanted it left to different individual, that was the only change. They messed that up, alongside terrible communication. I was told all sorted, went in to sign and they hadn't changed recipient's address. They changed it while I was there, only to have changed my address! Communication was dreadful but it was covid restrictions, so I put it down to that.
Last time they dealt with the change ok. I changed it, to all being left to Dougie Mac and them as executors. That was under the gift in wills free scheme.They kept the original and my house deeds.
I rang 3 times on 5/2/2025 no answer. Finally left a message, no reply.
Phoned 2 days ago, to be told that they couldn't give legal advice over a boundary fence. I was angry, rang back and told the lady I wanted everything returned to me. She said she would speak to Sarah.
Today I have received it all back, with a covering letter just stating Re
: Wills matter. Please find enclosed all stored documents as requested. Yours sincerely. Clowes & Co Solicitors.
They have always been pleasant but seemly incompetent.
Sarah, thanks for your response. Where did I say or write it was a boundary dispute? I said and wrote that I wanted advice over a boundary fence.
Just as expected, not listening.