The Spicketts Battrick Property Company Limited

I will never use this firm again for conveyancing. The communication was well below expectations for a professional law firm. We were given 24 hours notice to sort everything before the move, whereas everyone else in the chain was aware of the move date a few day in advance of this.

Staff were rude on the phone using sarcastic and patronising language, and gave false information on the timeframe for deliverables. I would state several staff acted in a way that is contradictory to 8.6 of the Code of Conduct for Solicitors.

Marie, Yvonne, Adam and Helen in your Pontypridd office were all excellent. They dealt with our house purchase very efficiently and professionally. Any queries raised were promptly replied to and they made them easy to understand. As first time buyers they made the process as stress free as possible and we felt they were always available if we had any questions or concerns. We would highly recommend Marie and her team and will use their services again in future if needed.

It was a complete disaster from the start. They only sent the contract to sign a day before we were supposed to exchange contracts. Same with ID checks. They refused to carry out basic checks and to provide confirmation to the buyer solicitors that we were the legitimate owners. This caused great concern to the buyer's solicitors. They refused to change a misspelled name on the tittle, so we had to pay different solicitors to do this. They refused to remove a LL Form from the tittle, so again we paid other solicitors to do this. The buyer solicitors and the state agents were left completely astonished about their poor level of service and they refusal to provide assurances that they had carried out simple duty of care checks on us (their clients which they were representing!!) We never got to communicate with the actual solicitor appointed to the case, only with the legal assistant, she was very responsive, but at times it seemed like she was totally avoiding what the other part solicitors were requesting of them. There were extremely rude exchanges with both state agents and the other part solicitors. The amount of stress we went through because of their poor standards of service can not be expressed with words. We would have changed solicitors at several stages but that would have delayed things even more, so we had to stick with them. Completion did happen finally, but honestly, these people should not be in business. I'm not a person inclined to make complaints, but we just couldn't believe how this company behaved.

I purchased my house through them - cash ,this went quickly (house was empty) so I thought I'd sell and purchase another with them ,this was a disaster ,why did it take so long ? ( four and half months) I was never informed .Settled my account ,then they ask for more, £100 plus thought it was fixed fee? and they had sent final statement so I thought . I was told I would be informed when house was registered to me on land registry ? of course they did not inform ,I had to "chase" this.
I was referred by agent I purchased first house through.
I must admit when I emailed I got a quick reply (still waiting to hear about extra payment though - no reply - months ,I don't want the trouble of it all) Just think I should have be kept informed not having to "chase " after information etc .