I will never use this firm again for conveyancing. The communication was well below expectations for a professional law firm. We were given 24 hours notice to sort everything before the move, whereas everyone else in the chain was aware of the move date a few day in advance of this.

Staff were rude on the phone using sarcastic and patronising language, and gave false information on the timeframe for deliverables. I would state several staff acted in a way that is contradictory to 8.6 of the Code of Conduct for Solicitors.

I imagine that we were a pretty high-maintenance client for Spicketts Battrick mainly due to our life changes and urgent need to move house/childcare etc. We were the type of client who many firms would fine really irritating because we wanted to know every single thing happening. We were lucky enough to deal with Natalie Raker who genuinely cares about her clients. She not only was efficient but we really felt that she came through this journey with us and kept us in the loop daily. We've used Natalie twice now because we trust her and if you are lucky enough to use these guys, they will work hard for you.


We are very grateful to all of the Spicketts team - especially to Natalie for helping us through a stressful time. I can only imagine conveyancing can be a thankless job sometimes - but we will always feel grateful for the service and help.

Natalie Raker was unfortunately my solicitor. Her communication was poor, slow & often unhelpful to the process of the conveyance. My buyer's solicitors, HenriqueGriffiths, described her service as "They are beyond unhelpful", whilst the estate agent AllenStone, in reply described her service as "I understand your frustration, its like getting blood out of a stone".
She was challenged on her performance several times & as a result, without warning simply withdrew from the conveyance. this was in mid December, with a 2 week Xmas shut down looming & a 4th January mortgage deadline looming. I spoke to her boss & business owner, Richard Battrick, but he was entirely unhelpful in resolving the matter. He later went on to provide a number of unsupported inaccuracies during his mud slinging defence of their conduct. The whole chain was in jeopardy of collapsing, but for the intervention of Insight Law, who saved the day by taking on the conveyance & being what Natalie Raker was not, efficient & effective.