anna
Collected on:
Three years of prevarications and still waiting
Over three years ago I had a cycling accident caused by an open and unprotected manhole
The Council's Maintenance team admitted a responsibility for causing a personal injury by leaving the manhole open and unprotected over which I somersaulted falling off my bike. My house insurance is with Admiral Insurance so it was sensible to use the Admiral Law services as offered under the terms of my insurance.
I could not have chosen a worse advocate. I have only had contact with the document handler via an online portal. The simple forms produced had repeated mistakes, there was no communication for months, there were randomly arranged visits to so called specialists, the response to my questions was either none or delayed after multiple remainders. The wrong documents were sent to me for signing, and they are still showing as not completed/signed on my account. This has dragged on up to the moment when the case could be Statue barred by the Court. So now the Court proceedings have been issued and apparently the other side is not responding.
To sum up : if the due diligence was applied to my case it could have been sorted out at a very little cost to all parties in less than a year. I am a pensioner, there is a possibility that I will not be around to see this case finished.
Please avoid this unreliable institution at all costs.
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