Wilson Browne Llp

This review is for a different branch.

Wilson Browne (Vicki Pearce) acted as executor for my late mother's estate.
Several mistakes were made. She did not tell me she had made mistakes, I had to challenge her before she confirmed that she had made multiple mistakes. She lied to me re her records and actions.
These mistakes meant that completion of the estate was seriously delayed and cost me around £7000.
The firms internal complaints procedure was very poor, with the complaint being handled by one of those involved in the decision being complained about.
The Legal Ombudsman looked at the case and confirmed the poor service received. However Wilson Browne only received a minor slap on the wrist.

This review is for a different branch.

Had our Wills rewritten and Legal Power of Attorneys put in place for mysels and wife. Shakira at Northampton branch dealt with our needs and responded to emails in a very prompt manner. Maybe not the cheapest but maybe also not the dearest. You are made aware of the costs beforehand, so choice is always yours. We were very happy with the service we received.

This review is for a different branch.

The conveyancing at this firm is appalling. I had my offer accepted in May and it is now November and I am still having my emails ignored and I have received a total of 4 emails from my solicitor in this time. I called up for an update in September and my solicitor told me he was out of office and sent an email to my estate agent (who recommended him) at the same time insulting me! Unless you like long, drawn out house purchases with absolutely ZERO communication and updates I wouldn't use this firm. Cannot wait for this to be over.

This review is for a different branch.

We have been waiting to exchange for 5 months because of these solicitors. They ask same questions over and over again to delay, they ask silly questions and ask if questions were asked in error just to delay.
These people need to respond quicker to other solicitors and estate agents and need to speed up and stop wasting time.
An exchange should take 8-12 weeks but we are now heading for 6 months by time we move, they can't even give a quick answer to a moving date, 2 weeks away!
They are the worst solicitors I have ever known and would never use them!

This review is for a different branch.

Helped by my flat. Slow. Useless communication. Offer accepted in April completed in August. On a flat with no chain whatsoever on the owners side or on my side. Rediculously slow. Always on holiday/out of office. Then after completion they said I needed to pay more money as they had got their figures wrong. Which I pointed out to them. They actually owed me money. Morons.
Just found out there's no reserve fund in the service charge for my flat which this firm should have pointed out and now I have thousands of pounds of bills headed my way. Rubbish. Do not use them.