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How Fullers Family Law Limited Compares

Value for money

This firm - 97%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Fullers Family Law Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Fullers Family Law Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 20%
Overpriced 20%
About Right 60%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 98%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Fullers Family Law Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Fullers Family Law Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%
No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 98%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Fullers Family Law Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Fullers Family Law Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%
No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Fullers Family Law Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    529
  • Very Good

    26
  • Average

    0
  • Poor

    2
  • Awful

    8

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Clare

Clare

October 31, 2024

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A false economy

I spent several months being advised on my divorce financial settlement by Fullers, but eventually moved firm. I had hoped to see someone local to where I live in Norwich and, although they say they are based in Norwich, I was allocated to lawyers who work elsewhere and never offered an in person meeting. In retrospect I feel this is very important in a divorce case. Online meetings often had very poor reception and I could hear myself talking back even after numerous attempts. Where matters are emotionally difficult, it just isn't the same as seeing a lawyer in person.

Fullers said they would do things in the most cost effective way possible, but for me, that seemed to mean using a para legal to do a lot of my work, which was then also looked at by a solicitor if necessary. Both the solicitor and para legal were very nice people, but I often found there were mistakes eg in spelling, grammar, or more serious factual errors like mentioning "domestic violence" where the correct term was "domestic abuse". There were sentences they wrote in letters that did not make sense sometimes and I just lost my confidence in the team. Having to make corrections costs money to the client as each email or phone call was charged for.

This was not helped by people being off sometimes when I was not told they were going to be off- so I would suddenly find another lawyer was dealing with my case, who inevitably had to be brought up to speed. At one point the advice given by the substitute lawyer was very pessimistic about my prospects of success which was extremely stressful for me; this was later looked at again by the main lawyer, who revised the advice, but only after I had pushed for it to be reconsidered after speaking to a retired family law judge who is a friend of mine.

In addition, I did not feel that leadership was taken in progressing matters. My husband's solicitor is very difficult to deal with, but I felt that no-one was suggesting a course of action when nothing had been resolved for months. In the end I felt a fresh approach was required with someone more bullish handling my case and so I have moved to a well-known, local firm. I straight away had a meeting in person and a course of action was suggested to resolve things- I am feeling much happier now. I am dealing with one lawyer all the time and she is efficient with her time, and providing very clear advice. She is used to a case like this where we are arguing against a 50-50 division of assets and is not fazed by it. I think she has about the same PQE as my Fullers lawyer, so it isn't about years of experience but the fact that the work is high quality and not being done by a para legal. It is not helpful to me to have changed lawyers in the middle of proceedings and I wish I had begun with the better known firm from the beginning.

My impression is that the work Fullers did cost me more than if I had instructed a more expensive solicitor from the beginning. I appreciate that some fees were clocked up simply chasing my husband's solicitor for an answer, but whether to do this is also a judgment call. In the end I feel it was a false economy to go for a "cheaper" firm.

I also want to say that I was not asked for any feedback from Fullers after leaving the firm. I have had to search for a way to leave online feedback. I suspect that they send feedback forms to clients they think are happy, hence the 4.9/5 approval rating online, but those who have left are not offered the opportunity to comment. I am not saying that they do not do good work for most clients, but I suspect there may be unhappy people out there who have not persevered in trying to give feedback (no doubt because they are already occupied with trying to sort out their divorces!)

In additioin, when I came back in to edit the review and add this last point about feedback, all the negative adjectives have disappeared - I can only click on positive adjectives! Pretty strange..

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Rebecca

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This review has been left by a verified client who used Fullers Family Law Limited.

Rebecca

July 29, 2024

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My review

Fullers solicitors were brilliant the whole way through with my divorce, always there to offer support when needed, prompt response to all emails, always ensuring i understand every aspect of situations before they were finalised. I would highly recommend them

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Anonymous

Anonymous

June 26, 2024

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Very helpful lawyers

I have been helped by a couple of solicitors at this firm but most recently Kerry who has really assisted me to understand my best options and legal position. Very clear and no legal jargon! Thank you.

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Anonymous

Verified review

This review has been left by a verified client who used Fullers Family Law Limited.

Matter Type:

Child Arrangements Following Divorce

Anonymous

April 21, 2025

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Children's lives with and parental responsibility

Asia and her team have been really helpful in bringing a complex family situation to a fair solution. Having had to change solicitors due to a conflict, we had to find a new solicitor in a hurry with a court appearance looming. She helped us navigate the complexities of the family courts ensuring that we were clear on our goals and expectations.
The end result was a final hearing with an agreed court order covering all parties involved.

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Nighat

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This review has been left by a verified client who used Fullers Family Law Limited.

Nighat

April 19, 2025

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Legal advice

Straight forward advice with a great support.

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Anonymous

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This review has been left by a verified client who used Fullers Family Law Limited.

Anonymous

April 17, 2025

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Divorce support

Asia has been most supportive, persevering and a consummate professional throughout my 6 year long divorce journey. She tirelessly kept 'keeping on' with me at tough and struggling moments. Her advice was spot on, she took the time to listen and incorporate my views, and always offered excellent advice.
She was more than just my solicitor by the end and her tenacity 'got me over the finish line' when there were times I felt like giving up. Thank you for everything Asia.

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Anya

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This review has been left by a verified client who used Fullers Family Law Limited.

Anya

April 17, 2025

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Financial

Jane Louise was very understanding and professional throughout the financial case and helped enormously with the child case however we did not get the outcome we hoped for.

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James

Matter Type:

Fixed Fee Divorce

James

April 08, 2025

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Slow and expensive

I started trying to get divorced around 3 years ago and was advised that my £600 fixed fee would cover it all. I have been separated for 24 years with no property or dependents so it should have been a very simple process.
After 2 years I finally complained and asked for my money back because they hadn't even started the proceedings yet they seemed to think I should spend a further £6000 with them on things I didn't need for the divorce.
I asked for a declartation to be processed with the court declaring that I was happy to proceed without the stuff I didn't need and without spending £6000. They told me I didn't need a declaration.
Finally another year went by and they tried again to get me to spend £6000. I refused and this time they produced the declaration they denied me a year ago.
I would not recommend this firm to anyone. Their communication was curt and often made me feel small. I cannot stress enough how awful I feel after 3 years of dealing with this firm.

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Aaron Love

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This review has been left by a verified client who used Fullers Family Law Limited.

Matter Type:

Child Arrangements Following Divorce

Aaron Love

March 31, 2025

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Child arrangements

Excellent service from everyone at fullers from start to finish with special mention to Rebecca who I would highly recommend.
Fast responses throughout and made a stressful process that bit easier.

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M Lawrence

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This review has been left by a verified client who used Fullers Family Law Limited.

Matter Type:

Family law

M Lawrence

March 25, 2025

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Review

Presented with a very short time frame to familiarise herself with the background, Asia worked through and gave options and outcomes which enabled me to plan my next steps.

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Reviews collected from

Faye

Matter Type:

Family law

Faye

February 21, 2025

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Faye

Amy Chesterfield is everything you could hope for in a solicitor - highly professional yet genuinely caring. From the very start, she balanced expertise with empathy, ensuring I always felt supported through what was an incredibly difficult and prolonged divorce. Her experience shone through in every interaction; she anticipated challenges before they arose and navigated complexities with confidence and precision.

What truly set Amy apart was her strategic approach. She didn’t just react to situations, she planned ahead, always keeping my best interests at the forefront. Her ability to think several steps ahead made me feel secure, knowing I had someone fighting for the best possible outcome.

Her excellent connections were also invaluable. She introduced me to top-tier barristers whose expertise perfectly aligned with my case, making a significant difference when it mattered most. It was clear she had built strong relationships in the legal world, and I benefited greatly from them.

On a personal level, Amy’s communication was outstanding. She was always responsive, never leaving me waiting for answers, and explained every step of the process in a way that made sense. No matter how tough things got, I knew she was in my corner, and it truly felt like we were a team.

I can’t recommend Amy highly enough, she’s not just an exceptional solicitor but also a compassionate ally in the most challenging of times.

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Karen

Karen

November 25, 2024

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Karen

Great company who helped me through a very difficult and challenging time of my life. Would highly recommend them. Very down to earth and fought for the best deal I could have hoped for.

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Tarun

Tarun

September 19, 2024

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Tarun

I had the pleasure of working with Reena Bhanderi for my divorce case, and I cannot recommend her highly enough. From the beginning, Reena was incredibly professional, knowledgeable, and compassionate, guiding me through what was a very challenging time. She took the time to explain every step of the process in clear terms, always ensuring that I felt informed and supported.

Her attention to detail and dedication to achieving the best outcome for me was outstanding. Reena was always responsive, and her calm and reassuring approach made a difficult situation much easier to manage. I am extremely grateful for her expertise and would wholeheartedly recommend her services to anyone in need of a solicitor.

Thank you, Reena, for your excellent work!

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Lisa

Lisa

August 21, 2024

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Lisa

I recently have used Fullers law for some urgent advice and had done so last year too. Helped me make some big decisions. The lawyer this time was really good, Kerry Read. Very clever but made things simple. All the people I have dealt with are very helpful and help take the stress out of horrible situations. Lisa not my real name for perhaps obvious reasons in my situation but I would recommend these and Kerry to you if you need help

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neil

neil

July 03, 2024

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neil

Amy Chesterfield - Fullers Family Law - Outstanding Service - Highly recommended.

Amy worked tirelessly on my complex divorce case which involved my adopted son and adult disabled step daughter.

From the outset, guiding me through the minefield of paperwork in family court, allowing me to secure a shared lives with order for my son, through to dealing with my extraordinarily complex financial matters which included the division of a Police pension, Amy delivered clear calm advice and strategy.

The result and outcomes were beyond my expectations. This has allowed me to move forward with my life and once again find happiness and look forward to the future.

I cannot recommend Amy's council and experience more, an absolute credit to the family law profession.

Thank you so much for everything,

Neil Curran.

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Fullers Family Law Limited are accredited by

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About this branch

Description

We specialise in family law and are committed to finding the best solution for you and your family in every circumstance. We understand that when your family is in crisis your whole world is in crisis. Our ethos is based upon providing specialist professional advice on your family law matters and to do so with empathy and understanding. We offer a friendly service focused on you and your needs from the first point of contact and throughout our time working on your behalf. We aim to provide the very best legal advice, service and outcomes for our clients. In summary, we provide positive outcomes for a brighter future.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Annulment
    • Asset protection and tax mitigation
    • Change of name
    • Child Abduction
    • Child Access
    • Child Arrangements Following Divorce
    • Child Custody
    • Child Law
    • Child Maintenance
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Collaborative Law
    • Divorce
    • Divorce After A Brain Or Other Serious Injury
    • Divorce Mediation
    • Domestic Abuse
    • Domestic Violence
    • Family Mediation
    • Family law
    • Financial Matters
    • Fixed Fee Divorce
    • Grandparents' Rights
    • High Net Worth Divorce
    • Injunctions
    • International Divorce
    • Marriage and civil partnerships
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
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