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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of St Helens Law Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using St Helens Law Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used St Helens Law Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how St Helens Law Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used St Helens Law Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how St Helens Law Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that St Helens Law Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Matter Type:
Residential Conveyancing
Pete
Collected on:
We recently used St Helens Law for the conveyancing on a house purchase, Vicky was our assigned convayancing executive, and I have to say the service was first class. Everything was dealt with quickly and efficiently, Vicky clearly has lots of experience and knowledge of conveyancing, and we would not hesitate to use their service again. Thanks for everything :)
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Pauline hill
Collected on:
Selling mum & dad's house very emotional time thay help us with everything great service very friendly over the phone kirsty cartwright with probate and Julie Brannan thay couldn't do enough for us will definitely recommend St helens law x
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anita
Collected on:
Victoria Clayton was a pleasure to deal with nothing was to much trouble and responded to all my calls when requested.
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Matter Type:
Probate
Shaun
Collected on:
I chose to use the services of St Helens Law to deal with the estate of my mother. I had met Kirsty at a seminar around estate planning, probate, wills, and Power of Attorney held at the Carers Trust in St Helens and was impressed with her presentation there.
It was unfortunate that I needed to use these services within a few weeks of that but Kirsty was very easy to deal with and easy to speak to and everything was kept simple.
Kirsty was applying for probate within a month of instruction and we got this 2 weeks later. I realise ever case is different but for us the speed at how this was done was over and above our expectations.
Over the next few months while waiting for the house to sell and Kirsty contacting banks, building societies and energy companies etc we were as executors kept fully informed and updated. I spoke sometimes on the phone and was dealt with professionally and courteously. Sometimes emailing for advice or requesting payment from the estate funds to pay for relevant things. Responses were quick and informative and I never had to wait more than a 2/3 days for the money to arrive in my account.
Start to finish it took just over 7 months though it was waiting for the house sale that delayed things and once that was done and funds received it moved quickly to completion.
I was, then, thoroughly satisfied with the services provided by Kirsty and would recommend SHL to anyone wanting similar. In addition the costs for this were very reasonable and not expensive for the work carried out.
Thank you to Kirsty and her Team.
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Peter
Collected on:
This company is a shambles. Have been trying to rectify problems caused by an ex employee there but those trying to rectify are just as bad and evasive
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Sarah
Collected on:
I work in financial advice, in equity release where things can get a little testy sometimes considering the nature of advice, and I've never experienced such a belligerent conversation with another professional. Typical over-dominating senior male adviser who cannot apply any nuance to his listening skills and ultimately ends up infantilising and upsetting the client due to his own incompetence, not theirs. I have never experienced such a ridiculous customer experience. You should be ashamed of your company for not properly auditing the way your advisers speak with customers. Perhaps a few training classes are in order? Happy to get my company to offer them up, as considering the way this man spoke, it makes my company's hiccups look like award-winning advice.
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Matter Type:
Divorce Mediation
Vicki
Collected on:
I used this company for financial mediation following a split with my ex-husband. I had an initial consultation with Howard Nulty who complimented me on my outfit as I arrived which I found a little odd, then halfway through the meeting he asked me what I do on Fridays as he 'wanted to take me somewhere' ... wildly inappropriate behaviour to a client and it made me feel extremely awkward. However I'd already parted with a significant sum of money, and against my better judgement I decided to continue with this company for the mediation session with my ex-husband. Mr Nulty was initially welcoming, but once the mediation session started he was very clearly on the side of my ex-husband (aren't mediators supposed to be impartial?) and used intimidation tactics and patronising comments to pressure me to give up way too much money. Luckily for me, I had been well informed prior to this session and said 'not a chance', and used my signed mediation certificate (which took much longer than it should have to be signed off by Mr Nulty I hasten to add) to apply for a financial court order. The court case concluded this week - Mr Nulty told me amongst other things that I would lose a lot of money if it went to court - how wrong could he be! The court ruled in mine (and my children's) favour and took into account all the things Mr Nulty told me they wouldn't. A mean, intimidating, rude and unprofessional individual that is giving this law practice a terrible reputation.
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