Carpenters Group

The case was handled by Carpenters Limited in my best interest, perfect communication and right advice led to the case being completed with a result above my expectations. If I have to choose Carpenters Limited, I would do it again

I was involved in a RTA . 27 August 22.
My insurance company RSA gave me the contact details for Carpenters.
After the initial formalities over a couple of weeks they have failed in dealing with my claim professionally. They don't respond to emails or phone calls. I have been given numerous different persons who have supposedly took it over to mo avail. I am sorry I didn't read the reviews on this company beforehand.

I have been trying to get my case settled for two years now after my accident in 2021.

These solicitors came out of nowhere and as I was suffering from PTSD, my brain just folded and I went along nonchalantly.

The first claims handler/Legal advisor I emailed so many times and rarely got a response, mostly an out of office reply.

Slowly one or two steps were taken and I felt it was moving forward. Then everything came to a halt.

The next thing is I receive an email out of the blue, whereby a new Legal advisor introduced himself.

I got in touch and first impressions were good.

But since things have dried up.

The last two emails I've sent recently, over two weeks ago have not been acknowledged.

Two phone calls and straight to voicemail, still no response.

The accident had a severe affect on me and being self employed my work has suffered terribly.

I've emphasised my predicament to Carpenters constantly but they don't seem to care in the slightest.

I have legal protection cover elsewhere and they have said they are willing to take my case on.

I'm dreading the fact that I could wait another long time but at least though, I would get communication and updates.

You know a solicitor that is proactive and provides updates.

Carpenters have one week to get things moving otherwise I'm going with my other firm I have.

I was in an accident were my car was written off the other driver admitted it was his fault and told his insurance i was contacted by carpenters saying i had legal protection and they would sort it out i send e mail the the rarely answer i ring your on the phone for ever the accident happened 4 july 2022 my out of pocket excess is still not settled total 439 pounds i will never insure my car were carpenters are the legal protection ps still outsanding 21 feb 2023 john boutcher

This review is for a different branch.

There should be a zero star option because they don't even deserve a star.
They instructed the medical doctor not to include my hip injury. I think they are fraudulent based on my experience and the experience of others here. They are intimidating me to sign and agree that I had not been injured. I think they are working for the this party because it doesn't make sense. They have refused to provide my files and refuses to loom into my injuries. They arr insisting I pay them when i have legal cover even though they told me that I am fully covered from the beginning. They are dubious and should be struck off. As soon as they realised my injuries were prolonged and more serious, they became difficult, impossible and quite frankly it felt they were working for the other party to protect their claim.

This review is for a different branch.

No response for over 6 months despite many emails, phone calls and complaints. The app stated my claim had been settled when it had not and I am awaiting a medical assessment. I am not able to access urgent medical treatment or update my claim with my injuries due to their lack of response. My GP is appalled at this. Avoid at all costs.

This review is for a different branch.

I have been dealing with company since October 2021 following a car accident where I was hit by a car who forgot to apply their brakes at a junction, hitting us broad side as we passed.

The services provided by this group are diabolical, which is hilarious for a group that has "Our services are built on the premise of outstanding customer service" plastered across their homepage.

I could not in good conscience ever recommend this company to anyone, including (if I had any) my worst enemies.

From the start communication with them is horrendously difficult. Responses to messages or emails can literally takes weeks to months, and when they do bother to reply they have not even bothered to accurately read what I wrote.

I have spent many hours over countless days (I even started to keep a phone log as evidence of this) trying to get a hold of my representative on the phone. This resulted in experiencing extremely long queues or being fobbed off by a staff member who promised to pass on my message for a return call. I can only assume this was either never done or ignored by my representative because I would not get a return call.

In fact during this whole time I have only spoken to my representative a handful of times. Considering that I was a victim of another's negligence you would think a company of this supposed reputation would be better.

Following the accident I was assessed by various people ( two of which showed prejudice towards my weight and a couple of other things).

They did arrange for physiotherapy which initially proved to be very beneficial, the company they used was excellent and the level therapy superb. I was initially very impressed with this until they cut the sessions off without any explanation.

I spent months trying to get an explanation stating that my knee injury kept giving way on my and the physio was really helping. Unfortunately months later my knee gave way on me causing me to fall onto a metal case that was on the floor fracturing my pelvis and worsening other issues suffered from the car accident.

It was not until this year that my new representative (who seemed to be far better than my initial one) explained to me why the decision was made. Apparently it was due to what one of the assessors had estimated I needed. I argued that if her predecessor had explained this when I asked I could have asked for a second opinion and potentially avoided the incident where I ended up breaking my pelvis.

She asked if I would like to put in a complaint at which point I said yes of course I want to complain. Later I received a letter saying they had investigated my complaint and that they promised to improve service from that point onwards and that they would be closing this complaint if that was ok with me.

Erm NO it certainly is not. I did reply with a strongly constructed criticism of this and to date I have heard nothing else.

What I did get back a few months ago was that my new representative who seemed to be getting things done far more efficiently than the first one was being changed.

I am still waiting to find out who this is...

As for my claim, well this just continually bounces around supposedly backwards and forwards to the courts. We are not talking about a huge claim here, less that £5k in fact.

In fact it occurred to me that peoples car insurance is in fact increasing rapidly because these law firms are most likely running up fees which most likely outstretch the payout by goodness knows how much.

I wouldn't be surprised if the legal fees for this are in excess of £50k or more. (PLEASE NOTE this opinion of legal fees is based on internet research and not facts) but think about it and it makes sense. Yes, I am furious with this company, but, I am trying to be constructive.

Sadly there is not enough room to list every problem, suffice to say they are countless.

AVOID USING THIS COMPANY IF YOU CAN.

This review is for a different branch.

The worst solicitors I have ever come across. I have been trying to get a hold of them for an update on a case that they have been dealing with for nearly a year now! I have sent numerous emails asking for an update with no response from my case handler. I have called over 10 times over a period of a week to speak to my case handler with no luck! It’s like they avoid their clients! DO NOT ever use these solicitors! I had no choice as they were the solicitors that were used by my car insurance! You’d rather pay extra money and go with ANY OTHER car insurance company.