01455 554 466
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Headleys on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Headleys. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Headleys and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Headleys performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Headleys and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Headleys compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Headleys offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Matter Type:
Residential Conveyancing
Fran
Collected on:
A recommendation not up to the job.
Secretary not helpful fob off.
Going to call you back 50 times never happens.
Forget emails just get blanked. Wanting conveyance work this don’t happen.
Sorted it myself successfully
Was this review helpful?
Matter Type:
Purchase and Sale
rickie
Collected on:
Very pleased with Francis dealing with all the obstacles that came our way throughout the whole saga of our house sale and purchase, would highly recommend his services as he kept us informed throughout the many issues we encountered through the fault of others in the chain and couldn't be more helpful in resolving them.
Was this review helpful?
Nick
Collected on:
We chose Headleys solicitors to buy our house and could not be more pleased with the help and professionalism that we received especially from Francis he couldn't have been more helpful and patient with us answering all our questions. Would definitely recommend them.
Was this review helpful?
Chris
Collected on:
The absolute worst solicitors ever - STAY CLEAR. Ignored every e-mail i sent, asked us to pay, then told us they'd made a mistake and we need to pay £10k more, then told us they made another mistake and that we need to pay £1000 more, worst decision ever. Kevin was utterly useless. We dealt with 4 different solicitors in the few months we were there.
Was this review helpful?
Matter Type:
Residential Conveyancing
Fiona
Collected on:
This review is for a different branch.
I used Headleys in a very high end sale of my business to help pursue a more promising business idea. I first started at Lutterworth with Francis- say no more. For reasons out of Headleys control we got moved to Chantelle based at the Hinckley office. Unfortunately, this didn’t go so well either where her conducts and mannerisms were questionable and her lack of engagement made me feel unimportant as a client who is requiring a service.
I then was transferred to Nick and Georgia, who I must say Georgia’s lack of communication was appalling, always to voicemail, fee times I did get through very abrupt and rude demeanour, came across as she was to important to have the call.
I spoke to Nick numerous times and he was professional and friendly the interactions I had with him.
I was then paired with Hollie, and if truth be known I was very wary as had been passed to various staff members. Luckily, Hollie was a breath of fresh air. Her engagement was phenomenal, always responsive even in the evenings, never felt like we were burden and she always made time for us. Me and my mum were highly impressed with her level of service and her bright and bubbly personality always shone through. We then had the pleasure of meeting Hollie where we signed, exchanged and completed in one day! She was truly exemplary and upon meeting her, her friendly nature was bursting through and her eagerness to help and resolve matters.
I would be more than happy to recommend Hollie to my friends and family and future business peers.
Hollie, if you read this keep going! Good luck with your CLC and keep being you- you are fantastic and you will have a long bright career ahead of you and I look forward to our paths meeting again one day.
Was this review helpful?
Matter Type:
Residential Conveyancing
Fiona
Collected on:
This review is for a different branch.
I used Headleys in a very high end sale of my business to help pursue a more promising business idea. I first started at Lutterworth with Francis- say no more. For reasons out of Headleys control we got moved to Chantelle based at the Hinckley office. Unfortunately, this didn’t go so well either where her conducts and mannerisms were questionable and her lack of engagement made me feel unimportant as a client who is requiring a service.
I then was transferred to Nick and Georgia, who I must say Georgia’s lack of communication was appalling, always to voicemail, fee times I did get through very abrupt and rude demeanour, came across as she was to important to have the call.
I spoke to Nick numerous times and he was professional and friendly the interactions I had with him.
I was then paired with Hollie, and if truth be known I was very wary as had been passed to various staff members. Luckily, Hollie was a breath of fresh air. Her engagement was phenomenal, always responsive even in the evenings, never felt like we were burden and she always made time for us. Me and my mum were highly impressed with her level of service and her bright and bubbly personality always shone through. We then had the pleasure of meeting Hollie where we signed, exchanged and completed in one day! She was truly exemplary and upon meeting her, her friendly nature was bursting through and her eagerness to help and resolve matters.
I would be more than happy to recommend Hollie to my friends and family and future business peers.
Hollie, if you read this keep going! Good luck with your CLC and keep being you- you are fantastic and you will have a long bright career ahead of you and I look forward to our paths meeting again one day.
Was this review helpful?
Matter Type:
Residential Conveyancing
LT
Collected on:
This review is for a different branch.
I am a first time buyer so have no experience to compare using Headleys to. Good initial quote and good price beat much others in the area. Seemed to move quite well but did get to a point where the solicitors paralegal assistant refused to take my calls and respond to emails and when I did manage to catch a conversation it was always abrupt and short. Nick dealt with the work behind the scenes which we thank him for, not much contact (not expected when he has a paralegal assistant) but when we did he was always pleasant and friendly to talk to and cleared up any problems.
I would say communication in the last 3 weeks of my house move came into force as a new assistant Hollie joined the team, a shame she wasn’t there from start to finish as it could of been a more positive experience but I do really appreciate the time she put into us making sure our questions were answered and keeping us engaged. Shockingly, she replied after hours and weekends which I would never expect for a solicitors office but it made us feel important and our house move was important to her- thank you Hollie.
Overall I would recommend again and recommend using Nick and Hollie and the price was a blessing too with a home to kit out ☺️
Was this review helpful?
Matter Type:
Residential Conveyancing
V
Collected on:
This review is for a different branch.
I chose Headleys to assist in a sale that was particularly important.
I felt the matter was consistently delayed due to the paralegal working on the case and didn’t hear much from the solicitor involved. Phone calls repeatedly went to voicemail and emails unanswered for weeks at a time to the point I had to send emails over and over again to get any sort of response.
Towards the end I had a lot of communication from a new assistant I presume called Hayley/Hollie (sorry I have no emails left if I have got your name wrong) she was very helpful towards the last two weeks and reassured me and helped with my concerns. It was a very sensitive sale that caused me a lot of apprehension and turmoil and could have been handled better.
They know what they are doing and the knowledge the solicitor Nick gave was exemplary but communication is certainly their downfall.
Was this review helpful?
Lynne
Collected on:
This review is for a different branch.
Holly has been by far extremely helpful and went over and above in communicating with ourselves the buyers solicitors and estate agents regarding the sale.
I would recommend 100% dealing with Holly and Headleys solicitors
Was this review helpful?
andreea
Collected on:
This review is for a different branch.
We dealt with Chantelle Young and she did an amazing job! Kept us updated throughout the whole process.
Was this review helpful?
