Robson & Co Solicitors

01303264581

4.2/5

103 Client Reviews Leave a review

Get legal advice from a team you can trust.

Also known as - Robson & Co Solicitors

Address
147 High Street
Hythe
Kent
CT21 5JN
01303264581
portal.robson-co.co.uk/

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Accreditations

Other locations

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Available lawyers at Robson & Co Solicitors

Keith Betts

Sophie Goodban

Bethany Rutter

Lorna Rainey

How Robson & Co Solicitors Compares

Value for money

This firm - 82%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Robson & Co Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Robson & Co Solicitors. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 4%

Overpriced 4%

About Right 92%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 82%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Robson & Co Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Robson & Co Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 82%

No 18%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Robson & Co Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 8

558th / 4662

Housing & Property

1st / 6

526th / 4270

Family Law

2nd / 5

664th / 3864

Wills, Trusts & Probate

1st / 5

636th / 3533

Commercial Property

1st / 4

503rd / 3351

Regulations

1st / 5

289th / 2608

Crime/ Criminal Defence

1st / 5

313th / 2126

Dispute Resolution

1st / 3

311th / 1035

Agriculture

1st / 4

205th / 597

Driving offences

1st / 2

177th / 353

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.2/5

Reviews summary

Excellent

66
Very Good

11
Average

4
Poor

8
Awful

14

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Commercial Property

Verified review

Matter Type:

Purchase of development land

Richard

June 21, 2024

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Collected on:

My purchase of 6 The Dell, 32 Harefield Road UB8 1PH

I actually engaged the services of Worthingtons who then decided to close down without telling me. It took me over a month to track down my job to Robson and Co who had also failed to notify me that they had now got my job. They, Robson & Co then took over 2 years and 3 months to re-imburse me an overcharge. If you rated Robson & Co against other solicitors in that area then they don't look quite as unprofessional as I have found, after 25 years and quite a lot of sales and purchases, that most of the solicitors in the Folkestone area are pretty awful.

A representative from Robson & Co Solicitors responded to this review on 21 June, 2024:

This matter actually completed 2 weeks after we took over Worthingtons.

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Michael

June 18, 2024

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Collected on:

Shocking

Attempted a property title amendment during Covid and was treated dismissively and overcharged by Robsons who avoided questions regarding the cost by just saying they were correct. The title amendment took several years due to the paperwork being incorrectly submitted by Robsons three times. The only reason I gave two stars is that a trainee solicitor recently correctly the situation in a polite and informative manner. Thank heavens the original solicitor no longer work for them. Previous long term dealings with Robsons have always been positive so it looks like just one bad apple.

A representative from Robson & Co Solicitors responded to this review on 21 June, 2024:

This review contains information that we believe is not a true reflection of the matter.

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Verified review

Anonymous

June 13, 2024

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Collected on:

Probabte and conveyancing

The probabte application was made 5 months after I asked for it to be done which was annoying and may have cost me money but the conveyancing was efficient.

A representative from Robson & Co Solicitors responded to this review on 17 June, 2024:

Thank you for your feedback. We appreciate your patience with the probate application and any inconvenience it caused. We're glad to hear the conveyancing process was efficient. Best regards, Robson & Co Solicitors

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Thomas

June 12, 2024

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Collected on:

extremely helpful during a difficult and complicated case

I was impressed by the management of my sale and purchase as we had a problem with my wife's Limited Power of attorney which held things up substantially, Robson (Jackie) was so patient and carried on till completion, I would definitely recommend this Company.

A representative from Robson & Co Solicitors responded to this review on 17 June, 2024:

Dear Thomas, Thank you for your review. We are pleased to hear that Jackie managed the challenges with your Housing & Property matter patiently and effectively, ensuring a successful completion. Your recommendation is highly valued.

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Verified review

Michael

June 12, 2024

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Collected on:

House sale

Very helpful and straightforward, the sale of my sisters property was as smooth as possible

Lawyer named in this review:
Nina Hamilton

Nina Hamilton

A representative from Robson & Co Solicitors responded to this review on 17 June, 2024:

Dear Michael, Thank you for your feedback! We're glad to hear that the sale of your sister's property went smoothly with Nina's help. Best regards, Robson & Co Solicitors

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Susan

June 12, 2024

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Collected on:

Still don't have the final £1k

Still don't have the final 1k though we buy any home says they'd cleared it. Phoned the 9ff8ce several times, so final payment has not been made.

Lawyer named in this review:
Nina Hamilton

Nina Hamilton

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Family Law

Verified review

Matter Type:

Child Arrangements Following Divorce

Verush

June 02, 2024

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Collected on:

Very personal service

I have approached Robson and Co solicitors to deal with my divorce after my ex husband forced me to sell our marital home. I was completely in the unknown about where to start , what’s the process entails , completely unaware , completely exhausted and scared. I could not recommend Robson’s more , from the welcoming and understanding receptionists to my amazing personal solicitor Sophie, and later on the conveyer Barbara. Sophie was just amazing , her understanding , her patience , her fight, her knowledge , her positivity , and her motivation and smile got me and my daughter through some very difficult times and I would be lost without her.

Lawyer named in this review:
Sophie Goodban

Sophie Goodban

Sophie Goodban from Robson & Co Solicitors responded to this review on 06 June, 2024:

Thank you for your kind words, Verush. We're pleased to hear that Sophie provided you with professional yet friendly and reassuring support during your divorce. Your recommendation means a lot to us.

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Commercial Property

Verified review

Matter Type:

Investment purchases and Buy to Let

Anonymous

May 16, 2024

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Collected on:

Buying our property

We relied on our solicitor when we bought our property. Obviosly nearly 18 months later you sent us paperwork that should of been dealt with at the time. To find out we hadnt even sighned the deeds is not acceptable service.

A representative from Robson & Co Solicitors responded to this review on 16 May, 2024:

The document was provided during the transaction for signature but was never returned.

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Verified review

James

May 09, 2024

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Collected on:

Good solid service

Good advice, swift turnaround at a reasonable price. Delivered everything expected and followed-up proactively.

Lawyer named in this review:
Samuel Jones

Samuel Jones

A representative from Robson & Co Solicitors responded to this review on 13 May, 2024:

Dear James, Thank you for your feedback. We're delighted to hear that you found Samuel's service satisfactory. Providing good advice, swift turnaround, and proactive follow-up are essential aspects of our commitment to our clients.

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Anonymous

May 08, 2024

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Collected on:

Meh, wasn't great

Communication was great at the start. But as soon as conveyancing was underway, it became hard to get hold of them, and took a lot of pushing to get them to send documents on time, etc.
Typical house buying experience in many ways, but I certainly wouldn't use them again.

Lawyer named in this review:
Keith Betts

Keith Betts

Keith Betts from Robson & Co Solicitors responded to this review on 08 May, 2024:

Thank you for your review. This matter concluded in February 2023 and none of these issues were brought to our attention at the time.

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