Alison at Red Kite has been my hero! After an amicable separation, there were hitches in trying to separate myself from the shared property. After seeking support from previously used solicitors and numerous others with no response, Alison got back to me exceptionally fast. She advised me 9 months prior to me using the services, and she was not annoyed in having to wait for my agreement. Amazing service.
Alison and her team kept me up to date, and were as keen as I was to get everything wrapped up. The team in the branch were friendly and took note of a differing correspondence address, plus my preferred method to use emails unless it was something to be done then and there.
Today I completed the transfer and Alison called me to confirm I was happy to do so, which resulted in us both laughing as she knew that I had waited a long time fron separation to this day - no delays were as a result of Alison or anyone else at Red Kite. Alison got to know me and my position quickly, then didn't forget anything I had told her. You don't see that very often.
Thank you Alison and everyone else at Red Kite.