Matter Type:
Residential Conveyancing
Joe Stevens
Collected on:
Conveyancing
Southampton branch conveyanced a house purchase and were wholly unsatisfactory. Slow and error prone. Failed to take on board clear upfront instruction to do the prework to buy a house and a separate parcel of land. Went a lomg way down teack before it became clear they'd forgotten to work on the land parcel. Left all the enquiries until last minute despite clear instruction not to do so. Their response to all of this was to defend their particular way of working which clearly made their life easy at the expense of our timeline. Estate agent and mortgage company commented unilaterally to me how poor they were. To cap it all when I asked them a final post sale question about my deeds they ignored it and closed the file. We then sold a house and used the Chandlers Ford office of the same company. They were absolutely brilliant. Take home message - Warner Goodman have some great conveyancing teams and some under performing ones. We took chocolates in to the Chandlers Ford team and emailed to tell them how great they were. Lovely people in Southampton too but performance was very poor indeed.
A representative from Warner Goodman LLP responded to this review on 30 April, 2025:
Hello Joe, Thank you for taking the time to leave such a detailed review. We're very sorry to hear that your experience with our Southampton team did not meet your expectations, particularly when compared to your subsequent experience with our Chandlers Ford office. We aim to deliver consistent, high-quality service across all our branches, so it's disappointing to learn that we fell short for you during this transaction. We do take your comments seriously and will ensure they are shared with the relevant teams so that we can reflect and make improvements where needed. We're pleased to hear that your experience with our Chandlers Ford team was much more positive, and we're grateful for your kind words and the recognition you gave them. If there's anything further you'd like to discuss or if we can assist you in any way moving forward, please don't hesitate to get in touch. Kind regards, The Warner Goodman Team
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