Matter Type:
Purchase and Sale
Agata
Collected on:
Incompetent and expensive
Me and my husband have chosen Warner Goodman based on online reviews, which were looking great. After dealing with multiple big companies in the past, we wanted a quick and efficient service. Things started well, but as the process was dragging on for 4 months, nobody had a sense of urgency. We were passed around multiple assistants, some more lacking in competence than the others. One of them blatantly lied to me over the phone repeatedly, and must have counted on me not following up on his word. Altogether we had to push like mad to get things done, and felt really stressed for most of the process.
A representative from Warner Goodman LLP responded to this review on 07 January, 2025:
Hello Agata, Thank you for sharing your feedback. We're sorry to hear that certain aspects of your experience did not meet your expectations. We aim to provide a smooth and stress-free service, and we regret if we fell short in any way. We will carefully review the points you've raised to identify areas for improvement. If you'd like to discuss your experience further, please email us at marketing@warnergoodman.co.uk. We appreciate your feedback and remain committed to providing excellent service to all our clients. Kind regards, The Warner Goodman LLP team
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