01590 689500
We are Heppenstalls, a team of friendly legal professionals who are accessible, efficient and approachable. Based in Lymington and New Milton, we have provided quality legal services in the New Forest for over 120 years. Our strength is in our people and our company values to deliver a personalised solution. Read more...
Heppenstalls Solicitors Limited
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Heppenstalls Solicitors Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Heppenstalls Solicitors Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Heppenstalls Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Heppenstalls Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Heppenstalls Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Heppenstalls Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Heppenstalls Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Matter Type:
Residential Conveyancing
Emma
Collected on:
Olivia has had to step into a difficult situation but she has done so with aplomb. She works hard, communicates well and is easy to work with.
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Robert Young
Collected on:
staff always available to provide information.
Always in contact on progress etc.
A representative from Heppenstalls Solicitors Limited responded to this review on 09 April, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Anonymous
Collected on:
Communication seemed slow but unsure as to whose fault that was. Maybe other solicitors responses. Also not impressed that we were not informed when conveyancing solicitor left. Olivia was pleasant and helpful considering that it all appeared to be left to her.
A representative from Heppenstalls Solicitors Limited responded to this review on 08 April, 2025:
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with communication didn’t meet your expectations. We understand how important it is to keep things moving smoothly, and we sincerely apologise for any delays or confusion along the way. Regarding the change in the conveyancing solicitor, we completely understand your concerns, and we are sorry that you weren’t informed promptly. We strive to ensure that clients are fully updated in these situations, and we will be looking into how we can improve moving forward. We are glad to hear that Olivia was able to assist you and provide helpful support throughout. Your feedback is invaluable, and we will be taking it on board to ensure a better experience for future clients. Please don't hesitate to reach out if you have any further questions or concerns.
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Matter Type:
Residential Conveyancing
Sharon
Collected on:
I received a great quality of service from Olivia when selling my property recently.
Always responsive to my enquiries and emails.
Thank you for your kindness and professionalism,
A representative from Heppenstalls Solicitors Limited responded to this review on 19 March, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Anonymous
Collected on:
Very relieved to have had a professional and thorough service from the team at Heppenstalls in dealing with the sale of my late mother's house. The situation was complicated by the house being in a retirement home complex, so there were management company and freeholder interests to take into account. Heppenstalls did a good job keeping on top of the various permissions and inquiries that were required, and in general we were very satisfied with the service.
A representative from Heppenstalls Solicitors Limited responded to this review on 13 March, 2025:
Thank you for your thoughtful review. We’re so glad to hear that you felt supported throughout the sale of your late mother's house, especially given the complexities involved. We understand how important it is to manage all the different interests and permissions, and we’re pleased that our team was able to keep everything on track for you. Your satisfaction means a lot to us, and we’re grateful for the opportunity to have assisted you during such a challenging time. If you need any further assistance, please don’t hesitate to reach out.
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Matter Type:
Purchase and Sale
Nigel B
Collected on:
Olivia Hiscock at Heppenstalls acted for us in the sale of my late Mum's flat. Olivia responsed quickly both to me and to any enquiries sent over by the buyer's solicitor. Olivia was very professional and was easy to work with. My only frustration was out of her hands - namely the time taken by the buyer's solictor to make a simple transaction happen. Olivia in contrast was a star. Well done and thank you.
A representative from Heppenstalls Solicitors Limited responded to this review on 10 March, 2025:
Thank you for your kind words, Nigel! We're so glad Olivia could assist you professionally and efficiently throughout the housing and property process. We truly appreciate your understanding regarding the delays outside of our control, and we're grateful for your feedback!
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Jack Weldon
Collected on:
I recently worked with Olivia Hiscock on a property transaction. We successfully negotiated the sale together, Olivia was very quick in responding to me, and had excellent communicational skills when it came to dealing with the clients and the other solicitors in the chain. I look forward to working again with her in the future.
A representative from Heppenstalls Solicitors Limited responded to this review on 26 February, 2025:
Thank you for your feedback, Jack. We're glad to hear Olivia's responsiveness and communication made your transaction smooth. We look forward to working with you again in the future!
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Alison Mcdonald
Collected on:
We appointed Heppenstalls to conduct our sale of a shared ownership property and Olivia and Nathan kept us fully informed throughout the whole process. Would happily use again in the future.
A representative from Heppenstalls Solicitors Limited responded to this review on 25 February, 2025:
Thank you, Alison, for your wonderful review! We're delighted to hear that Olivia and Nathan provided a seamless experience for your property sale. We truly appreciate your trust and look forward to assisting you again in the future!
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Matter Type:
Wills
janice phelps
Collected on:
This review is for a different branch.
I would like to to thank Jesemine Somerville who was a very pleasant and professional solicitor.
I would recommend her to anyone needing a solicitor.
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Matter Type:
Residential Conveyancing
Catherine Carter
Collected on:
This review is for a different branch.
Throughout the process Marie, Karen, and Ben looked after me every step of the way. They were communicative and responsive. I was proactively kept up to date. They were all very friendly and reassuring which is brilliant when you are dealing with things outside of your normal comfort zone. I can't recommend them all highly enough.
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Gareth
Collected on:
Friendly team, mindful, knowledageble and extremely professional, thanks for all your help
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Luke
Collected on:
Marie Redman from Heppenstalls will forever have my gratitude for her conduct, professionalism, graciousness and expertees. It was a highly complex sale. Problems included an acrimonious divorce, a pedantic, overzealous conveyancer (buyers side), issues of rights of access which required careful negotiation with a 3rd party landowner, his trustees, financial institutions and each of their prospective legal representation(s). Bravo Marie and thank you.
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Krysia
Collected on:
Friendly solicitors and prompt advice
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Jim
Collected on:
We recently used Nathan Palmer as our conveyancer for the purchase of our property, and we couldn’t be happier with the experience. Nathan was absolutely fantastic from start to finish. He managed to push everything through in just 7 weeks, which was incredibly impressive!
His communication was spot on throughout—always clear, timely, and proactive. We were kept in the loop with regular updates, which made the whole process smooth and stress-free. Nathan’s efficiency and professionalism gave us real peace of mind, and we genuinely felt like we were in safe hands the entire time.
We highly recommend Nathan to anyone looking for a top-notch conveyancer. Thanks again for all your hard work!
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Tiggy
Collected on:
Sarah Lines gave an excellent service, always kept me informed throughout the process and nothing was too much trouble. Highly recommend these solicitors.
A representative from Heppenstalls Solicitors Limited responded to this review on 31 March, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Our team are our most valuable asset and the reason for our success. We strive to create an environment of professionalism, trust and respect that will continuously provide our staff with motivation, challenge, and professional growth. Our group values are Cool Head, Warm Heart, Working Hands.
