Heppenstalls Solicitors Limited

01590 689500

We are Heppenstalls, a team of friendly legal professionals who are accessible, efficient and approachable. Based in Lymington and New Milton, we have provided quality legal services in the New Forest for over 120 years. Our strength is in our people and our company values to deliver a personalised solution. Read more...

Address
South Wing
Lymington Town Hall
Avenue Road
Hampshire
SO41 9BF
01590 689500
www.heppenstalls.co.uk

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Accreditations

Other locations

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Available lawyers at Heppenstalls Solicitors Limited

Olivia Hiscock

Sarah Lines

Conveyancing Paralegal

Anastasia Davenport

Jesamine Somerville

Diandra Aldescu

Maria Page

Roz Caldwell

Court of Protection Specialist

Zafeiris Tsiftzis

0.0 out of 5

(0)

Probate Practitioner

How Heppenstalls Solicitors Limited Compares

Value for money

This firm - 92%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Heppenstalls Solicitors Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Heppenstalls Solicitors Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 33%

About Right 66%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 94%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Heppenstalls Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Heppenstalls Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%

No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Heppenstalls Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Housing & Property

2nd / 9

794th / 4234

Wills, Trusts & Probate

2nd / 7

718th / 3492

Commercial Property

2nd / 7

733rd / 3303

Regulations

2nd / 5

343rd / 2556

Money & Tax

2nd / 4

436th / 1837

Notary

1st / 1

142nd / 713

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.7/5

Reviews summary

Excellent

32
Very Good

1
Average

1
Poor

0
Awful

2

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Sharon

March 18, 2025

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Efficient, informed and friendly

I received a great quality of service from Olivia when selling my property recently.
Always responsive to my enquiries and emails.
Thank you for your kindness and professionalism,

Lawyer named in this review:
Olivia Hiscock

Olivia Hiscock

A representative from Heppenstalls Solicitors Limited responded to this review on 19 March, 2025:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Verified review

Anonymous

March 11, 2025

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House sale

Very relieved to have had a professional and thorough service from the team at Heppenstalls in dealing with the sale of my late mother's house. The situation was complicated by the house being in a retirement home complex, so there were management company and freeholder interests to take into account. Heppenstalls did a good job keeping on top of the various permissions and inquiries that were required, and in general we were very satisfied with the service.

Lawyer named in this review:
Olivia Hiscock

Olivia Hiscock

A representative from Heppenstalls Solicitors Limited responded to this review on 13 March, 2025:

Thank you for your thoughtful review. We’re so glad to hear that you felt supported throughout the sale of your late mother's house, especially given the complexities involved. We understand how important it is to manage all the different interests and permissions, and we’re pleased that our team was able to keep everything on track for you. Your satisfaction means a lot to us, and we’re grateful for the opportunity to have assisted you during such a challenging time. If you need any further assistance, please don’t hesitate to reach out.

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Nigel B

March 07, 2025

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Professional, straightforward and easy to deal with

Olivia Hiscock at Heppenstalls acted for us in the sale of my late Mum's flat. Olivia responsed quickly both to me and to any enquiries sent over by the buyer's solicitor. Olivia was very professional and was easy to work with. My only frustration was out of her hands - namely the time taken by the buyer's solictor to make a simple transaction happen. Olivia in contrast was a star. Well done and thank you.

Lawyer named in this review:
Olivia Hiscock

Olivia Hiscock

A representative from Heppenstalls Solicitors Limited responded to this review on 10 March, 2025:

Thank you for your kind words, Nigel! We're so glad Olivia could assist you professionally and efficiently throughout the housing and property process. We truly appreciate your understanding regarding the delays outside of our control, and we're grateful for your feedback!

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Verified review

Jack Weldon

February 25, 2025

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Great communicator

I recently worked with Olivia Hiscock on a property transaction. We successfully negotiated the sale together, Olivia was very quick in responding to me, and had excellent communicational skills when it came to dealing with the clients and the other solicitors in the chain. I look forward to working again with her in the future.

Lawyer named in this review:
Olivia Hiscock

Olivia Hiscock

A representative from Heppenstalls Solicitors Limited responded to this review on 26 February, 2025:

Thank you for your feedback, Jack. We're glad to hear Olivia's responsiveness and communication made your transaction smooth. We look forward to working with you again in the future!

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Verified review

Alison Mcdonald

February 24, 2025

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Faultless to completion

We appointed Heppenstalls to conduct our sale of a shared ownership property and Olivia and Nathan kept us fully informed throughout the whole process. Would happily use again in the future.

Lawyer named in this review:
Olivia Hiscock

Olivia Hiscock

A representative from Heppenstalls Solicitors Limited responded to this review on 25 February, 2025:

Thank you, Alison, for your wonderful review! We're delighted to hear that Olivia and Nathan provided a seamless experience for your property sale. We truly appreciate your trust and look forward to assisting you again in the future!

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

janice phelps

January 18, 2024

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Change of will.

This review is for a different branch.

I would like to to thank Jesemine Somerville who was a very pleasant and professional solicitor.
I would recommend her to anyone needing a solicitor.

Lawyer named in this review:
Jesamine Somerville

Jesamine Somerville

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Catherine Carter

January 12, 2024

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Great service and support from a super friendly team

This review is for a different branch.

Throughout the process Marie, Karen, and Ben looked after me every step of the way. They were communicative and responsive. I was proactively kept up to date. They were all very friendly and reassuring which is brilliant when you are dealing with things outside of your normal comfort zone. I can't recommend them all highly enough.

Lawyer named in this review:
Marie Redman

Marie Redman

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Verified review

Anonymous

December 20, 2023

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Good but not brilliant

This review is for a different branch.

When I got in contact to use their services they were very quick to create the documents needed however there were mistakes in the document that had nothing to do with myself these were fixed but was quite unprofessional.

Lawyer named in this review:
Nicola Davies

Nicola Davies

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Verified review

Anonymous

December 15, 2023

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Excellent Notary

This review is for a different branch.

We have used Alex Jennings for multiple notary services and she is always, quick, efficient, informative and competitively priced. Highly recommend.

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Verified review

Anonymous

September 20, 2023

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Friendly professional advice and service.

This review is for a different branch.

Excellent service. Jesamine gave clear advice and prepared the draft Will promptly. She was extremely friendly and approachable and the overall experience was excellent.

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Reviews collected from

Gareth

May 09, 2018

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Gareth

Friendly team, mindful, knowledageble and extremely professional, thanks for all your help

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Luke

January 09, 2018

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Luke

Marie Redman from Heppenstalls will forever have my gratitude for her conduct, professionalism, graciousness and expertees. It was a highly complex sale. Problems included an acrimonious divorce, a pedantic, overzealous conveyancer (buyers side), issues of rights of access which required careful negotiation with a 3rd party landowner, his trustees, financial institutions and each of their prospective legal representation(s). Bravo Marie and thank you.

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Krysia

October 13, 2017

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Krysia

Friendly solicitors and prompt advice

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Stephen

March 18, 2025

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Stephen

We worked with Nathan recently on a conveyancing matter, he was very helpful and attentive, providing regular updates and support. He gave regular updates and was always very quick to respond.
Thank you.

A representative from Heppenstalls Solicitors Limited responded to this review on 19 March, 2025:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Maya

February 24, 2025

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Maya

I worked with Sarah Lines for the conveyancing of a property I sold in Barton On Sea. She was very efficient, always at the end of the phone and very responsive to any emails I sent. Together we successfully got this sale through to exchange despite any hurdles thrown our way. I very much hope to work with Sarah again in the near future.

Lawyer named in this review:
Sarah Lines

Sarah Lines

A representative from Heppenstalls Solicitors Limited responded to this review on 27 February, 2025:

Thank you for your kind review! We're delighted Sarah provided efficient and responsive support throughout your sale.

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