01590 689500
We are Heppenstalls, a team of friendly legal professionals who are accessible, efficient and approachable. Based in Lymington and New Milton, we have provided quality legal services in the New Forest for over 120 years. Our strength is in our people and our company values to deliver a personalised solution. Read more...
Heppenstalls Solicitors Limited
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Heppenstalls Solicitors Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Heppenstalls Solicitors Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Heppenstalls Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Heppenstalls Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Heppenstalls Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Heppenstalls Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Heppenstalls Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Matter Type:
Wills
janice phelps
Collected on:
This review is for a different branch.
I would like to to thank Jesemine Somerville who was a very pleasant and professional solicitor.
I would recommend her to anyone needing a solicitor.
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Matter Type:
Residential Conveyancing
Catherine Carter
Collected on:
This review is for a different branch.
Throughout the process Marie, Karen, and Ben looked after me every step of the way. They were communicative and responsive. I was proactively kept up to date. They were all very friendly and reassuring which is brilliant when you are dealing with things outside of your normal comfort zone. I can't recommend them all highly enough.
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This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Anonymous
Collected on:
This review is for a different branch.
When I got in contact to use their services they were very quick to create the documents needed however there were mistakes in the document that had nothing to do with myself these were fixed but was quite unprofessional.
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Anonymous
Collected on:
This review is for a different branch.
We have used Alex Jennings for multiple notary services and she is always, quick, efficient, informative and competitively priced. Highly recommend.
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Anonymous
Collected on:
This review is for a different branch.
Excellent service. Jesamine gave clear advice and prepared the draft Will promptly. She was extremely friendly and approachable and the overall experience was excellent.
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This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Hilary Orchard
Collected on:
This review is for a different branch.
Very helpful advice from Jesamine easy to understand and clear advice.
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Nadine Wyncoll
Collected on:
This review is for a different branch.
Fully recommend, had great service through what was a protracted sale of my property due purchaser requirements. This required the team to navigate the process very carefully and remain extremely tenacious to get this over the line - thank you Karen Crain on all you did to make it happen!
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This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Teresa May on behalf of my mother
Collected on:
This review is for a different branch.
Used Heppenstalls at Lymington to help with my mothers move, l have to say Marie Redman, Karen Crain and the lady (sorry forgot her name) have been nothing but professional, helpful and very efficient in facilitating my mothers move in a short time scale. When ever l rang the office they were always readily available and when not, always rang back when they said they would. Would recommend them. They are now currently selling a home and l expect them to be just as reliable as before.
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
G Cain
Collected on:
This review is for a different branch.
I contacted Danielle Harvey (New Milton) at a very difficult and stressful time. My father was suddenly taken ill, and it was a wake-up call to all of us that my parents' affairs needed a complete legal overhaul to make everything up to date. I contacted her specifically because she specialised in matters that were specific to our family needs - in our first call I knew I had found the perfect individual to help our family through a difficult time. Over the next 2 years, Danielle worked tirelessly to sort not only my parents out, but me too when I needed her prior to an unexpected surgery. As such, we now refer to her around the dinner table as 'the angel in New Milton'. Life is difficult enough as it is without having to trawl through endless legalese concerning life planning - Danielle de-mystified all of the relevant processes in a patient and ever-so-kind way. We are now on top of everything and a huge load of worry has been lifted from our shoulders - we can move forward with confidence. The reassurance that we feel knowing that she is there if/when we need her is considerable.
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Verified review
This review has been left by a verified client who used Heppenstalls Solicitors Limited.
Anonymous
Collected on:
This review is for a different branch.
We bought a house and sold a house recently and Heppenstalls were brilliant and very patient! Sarah was brilliant in taking over our case as our previous solicitor had retired. So very patient with all the panic stricken phone calls towards the end from myself and my husband. Thank you Heppenstalls for a job well done! Would not hesitate to use you again.
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Gareth
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Friendly team, mindful, knowledageble and extremely professional, thanks for all your help
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Luke
Collected on:
Marie Redman from Heppenstalls will forever have my gratitude for her conduct, professionalism, graciousness and expertees. It was a highly complex sale. Problems included an acrimonious divorce, a pedantic, overzealous conveyancer (buyers side), issues of rights of access which required careful negotiation with a 3rd party landowner, his trustees, financial institutions and each of their prospective legal representation(s). Bravo Marie and thank you.
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Krysia
Collected on:
Friendly solicitors and prompt advice
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Slades
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We worked with Sarah Lines recently and found her to be very helpful. She gave regular updates and was always very quick to respond.
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Alison
Collected on:
Thank you for making a challenging situation straight forward. Sadly, my father passed away and you handled probate in a sensitive way dealing with the challenges in a timely manner and always communicating without jargon. I have appreciated the service you have provided resulting in a swift resolution and easing the grief that I have felt. I thank you for your sensitivity and your patience in a difficult time for myself.
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Our team are our most valuable asset and the reason for our success. We strive to create an environment of professionalism, trust and respect that will continuously provide our staff with motivation, challenge, and professional growth. Our group values are Cool Head, Warm Heart, Working Hands.
