Helena
Collected on:
Perfect care
Having called this firm on a personal matter.
I found their staff considerate caring and professional.
Can't rate them highly enough
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Bates Solicitors Limited
01256464311
Also known as :
- Wallis Prance
- Bates Solicitors (Trading Style For Bates Solicitors Limited)
- Crellins Carter (Practising Style For Bates Solicitors Limited)
- Crellins Carter
- Address
- RG21 7DQ
- 01256464311
- www.batessolicitors.co.uk
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How Bates Solicitors Limited Compares
Value for money
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Bates Solicitors Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Bates Solicitors Limited. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Bates Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Bates Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Bates Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Bates Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Bates Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Matter Type:
Residential Conveyancing
Emily
Collected on:
Worst ever
This review is for a different branch.
Emily Bates part timer and always on holiday never around house taking forever to purchase. Little knowledge no experience unprofessional and not bothered to respond to queries and when respond not accurate and insufficient
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Matter Type:
Residential Conveyancing
Emily
Collected on:
Terrible DO NOT RECOMMEND
This review is for a different branch.
Trying to buy a house and taking forever because simple queries are never resolved forcing me to have stress in finding temporary accommodation
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Jessica
Collected on:
Appalling service
This review is for a different branch.
My family hired Bates to disperse and settle a family estate. The past nearly three years have been painful: lack of communication, delay in even the simplest of tasks, calculation errors which have caused us pain and hassle, and a general lack of care or engagement from Nicola. She are the team are seemingly unconcerned, unprofessional and unhelpful. We have to consistently chase to get even the bare minimum done. We have escalated the issue to a partner, Ian, who seems similarly disengaged and unconcerned.
I cannot overstate this: do not hire Bates. Seek counsel elsewhere.
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Matter Type:
Residential Conveyancing
Caroline
Collected on:
Property conveyancing
This review is for a different branch.
Isobel and the Bates team acted for me to sell my property and buy a new home. They went above and beyond to get things done.
I was impressed from start to finish as they expertly steered me through the process and were helpful and encouraging throughout.
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X
Collected on:
Avoid, poor communication and slow
This review is for a different branch.
Trying to get some paperwork done and I’ve chased them about 10 times via phone and email. The solicitor is always on holiday, they say they’ll call you back but never do. Often on lunch when you call through.
I’m in a situation where the paperwork needs to be completed ASAP so I can make arrangements with property - it’s months down the line and still unclear if they’ve even submitted it. No reference number provided, nothing. Good luck if you use these guys, you’ll be chasing and chasing….feels like they just want to fob you off!
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Monica
Collected on:
Disgraceful Treatment of Clients …….
This review is for a different branch.
I had an appointment to pick up my husbands Will on Friday at 2.30.
As if that wasn’t bad enough, when I arrived after a 5 of so mile journey, I needed to use the toilet. ( I’m 74 years old and on water tablets for my heart so even after going before I left home I needed to go again.
CAN YOU BELIEVE THE RECEPTIONIST WOULDNT LET ME USE THE TOILET😱!!!
COMPANY POLICY SHE SAID - SINCE COVID!!!
WHAT ON EARTH DO THEY THINK ONE OF THEIR PAYING CLIENTS IS GOING TO DO TO THEIR TOILET BEATS ME!!
She wasn’t even wearing a mask so Covid isn’t of uppermost importance in ‘Company Policy’ - do you think???
Yes - I wet myself, had the indignity of soiling my clothes and my to drive back home to change when I was supposed to be meeting a friend for tea!
Thank you Bates!!!
If you need to contact me then you will know who I am and my contact details …..
I would just LOVE to hear from you…… you wait till you get old, unwell AND loose your Partner - then someone treats you like this …..
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Matter Type:
Divorce
James
Collected on:
Ibwould not recommend Them
This review is for a different branch.
I would have given them 5 stars for the initial help they gave me but then when i went back to them to ask what it would cost for further help with specific information and specifically asked them for me not incur more charges without my agreement they then went ahead and billed me a ridiculous amount without informing me first.
I just received an invoice for a new amount.
As a person out of work going through a divorce it was very unfair of them to do this. I had been very clear about not incurring anymore costs without my permission .
I am not having to get more legal advice to handle this at a time when my focus should be on other things.
Just be very careful when dealing with this company and you wouldbexpect a solicitor to help you and be transparent .
Very disappointed
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Matter Type:
Purchase and Sale
Sheeba
Collected on:
Highly recommended
This review is for a different branch.
I would like to say Emily Hale has been highly professional yet courteous and extremely supportive and reassuring throughout my involvement with her for the purchase of our property. She was always on the other end of the line to answer my queries and promptly acted on our matters. Her service throughout was exceptional and I would like to say a huge thank you to Emily Hale.
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Matter Type:
Trusts
Sara
Collected on:
Do not use for Will or Trust
This review is for a different branch.
They did not look into the specifics of the property they put in trust in my mothers will. They also gave their trustee position to another form of solicitors picked by my stepfather after my mothers death. This allowed the property in the trust to be sold and our inheritance is now diminished significantly!
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About this branch
Regulated by
Legal services
Personal areas of law
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Clinical Negligence
- Accident and Emergency Claims
- Amputation Negligence Claims
- Anaesthetic Awareness Claims
- Birth Defect and Wrongful Birth Claims
- Birth Injury Claims
- Birth Injury To Mother Claims
- Blood Transfusion Claims
- Bowel Cancer Misdiagnosis Claims
- Breast Cancer Misdiagnosis Claims
- Breast Surgery Compensation Claims
- C. Difficile Claims
- Cancer Misdiagnosis Claims
- Cauda Equina Syndrome Claims
- Cerebral Palsy Claims
- Cervical Cancer Misdiagnosis Claims
- Clinical Negligence
- Cochlear Implant Claims
- Cosmetic Dentistry Claims
- Cosmetic Surgery Claims
- Defective Medical Device Claims
- Dental Negligence
- Dental Negligence Claims
- Dermal Filler Compensation Claims
- Diabetes Claims
- Erb’s Palsy Compensation Claims
- Eye Surgery Claims
- Failed Sterilisation Claims
- Fatal Medical Negligence Claims and Inquests
- Faulty Defibrillator Claims
- Fertility Negligence Claims
- GP Negligence Claims
- Group B Streptococcus Claims
- Hospital Negligence Claims
- Knee Replacement Claims
- Laser Eye Surgery Claims
- Laser Treatment Claims
- Lung Cancer Misdiagnosis Claims
- MRSA Claims
- Medical Misdiagnosis Claims
- Medical Negligence
- Meningitis Misdiagnosis Claims
- Metal-On-Metal Hip Replacement Claims
- Misdiagnosed Miscarriage Claims
- Nerve Damage Claims
- Nerve Injury Claims
- Ophthalmic Negligence Claims
- Oral Cancer Claims
- Orthopaedic Negligence Claims
- Ovarian Cancer Misdiagnosis Claims
- Pancreatic Cancer Misdiagnosis Claims
- Periodontal Disease Claims
- Pregnancy and Gynaecology Injury Claims
- Pressure Sore Claims
- Prostate Cancer Misdiagnosis Claims
- Restorative Dentistry Claims
- Sepsis Negligence Claims
- Skin Cancer Misdiagnosis Claims
- Sorin Stockert 3T Heater-Cooler Claims
- Spinal Surgery Claims
- Stillbirth Compensation Claims
- Stroke Misdiagnosis Claims
- Surgery Compensation Claims
- Surgical and Transvaginal Mesh Claims
- Testicular Cancer Misdiagnosis Claims
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Consumer
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
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Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
-
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
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Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
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Personal Injury
- Against The Council
- Benefits Available To Asbestos Victims
- Diffuse Mesothelioma Payment Scheme
- Gym Injury Compensation
- Personal Injury Law
- Welfare Issues After Serious Injury
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Welfare & Benefits
- Mental Health
-
Wills, Trusts & Probate
- Probate
- Trusts
- Wills
Business areas of law
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Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
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Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Data Protection
- Employment - business
- Franchising
- Management buyouts
- Merchandising and sponsorship
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
-
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Crane oversailing and scaffolding licences
- Development agreements
- Development loan facilities
- Due diligence audits for banks and other financial institutions
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Guarantees and bonds
- In-house training
- Warranties, third party rights and reliance letters
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Regulations
- Environment
- Health and Safety