My family hired Bates to disperse and settle a family estate. The past nearly three years have been painful: lack of communication, delay in even the simplest of tasks, calculation errors which have caused us pain and hassle, and a general lack of care or engagement from Nicola. She are the team are seemingly unconcerned, unprofessional and unhelpful. We have to consistently chase to get even the bare minimum done. We have escalated the issue to a partner, Ian, who seems similarly disengaged and unconcerned.

I cannot overstate this: do not hire Bates. Seek counsel elsewhere.