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Horwich Cohen Coghlan (HCC) Solicitors is an award-winning serious injury law firm with offices in Manchester, Birmingham and London. With more than 200 staff, we are able to deliver outstanding legal services to clients nationwide. Injury cases are handled by specialist teams across our Personal Injury department, and we use the latest technology and claims management software to ensure that that claims are progressed quickly without any compromise on service levels. Read more...
Horwich Cohen Coghlan Ltd
have 4 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Horwich Cohen Coghlan Ltd on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Horwich Cohen Coghlan Ltd. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Horwich Cohen Coghlan Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Horwich Cohen Coghlan Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Horwich Cohen Coghlan Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Horwich Cohen Coghlan Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Horwich Cohen Coghlan Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
sandy
Collected on:
When Joe and Kate visited me all the way to Devon they drove down to see me. They showed me such kindness and a difficult circumstances. They worked hard and tirelessly on this case which is appreciated. I can’t thank them enough. Also Joe came to the court case all the way from London Such a great team.
And Professionals. Can’t thank them enough highly recommend them.
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Luke
Collected on:
Following a head on collision in 2019 with an uninsured at-fault driver I was recommended HCC. I was assigned a fantastic solicitor, a Mr Joe Speed who was was professional and genuinely invested in my case. I required major surgery which impacted my career. Although the case did carry on for a good while (during Covid) and it seemed like there was a lot of hold ups due to the heel dragging of the Motor Insurers Bureau and the courts chasing the other driver to resolve the case, Mr Speed was able to secure a very complete and comprehensive settlement figure for me that will hopefully secure my financial burdens when further surgery on my injuries is required.
I highly recommend HCC and in particular, Mr Speed and wouldn't hesitate to hire them again.
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Angela
Collected on:
The new team of solicitors and staff were good, The previous not so good, I didn’t like the way I was approached whilst in hospital and heavily drugged up, I can’t remember being in hospital never mind signing paperwork, If the new team hadn’t come in I was ready for leaving
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Max
Collected on:
I'm in my 5th year of a case with HCC, it's not been a good experience - at all.
Changes of solicitor, errors, slow service.
Most recently a confidential medical document handling error that has caused significant issues in the case - only identified by myself (a common theme, all errors have only been caught by my reviews of paperwork) - which there seems little urgency to resolve.
Getting responses can take weeks. Not acceptable.
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Matter Type:
Road Traffic Accident
Vayerr
Collected on:
Joke of a company. I'd make a better solicitor after spending 5 mins on Google. Absolutely shocking communication with myself and between the team at HCC.
Case has been ongoing for 4 years now. Endless months without response to my emails and without any updates at all. 2 solicitors have quit and I wasn't informed till I rang and the 3rd one couldn't be bothered to contact me and once he has (only because I chased this up), he couldn't be less "useful" if he tried.
I've been told A, B, C and D by same and different solicitors but suddenly someone changes their mind and it's X, Y and Z.
No handover at all between solicitors, nobody knows anything, they try and steal money from you by claiming more needs to be paid despite VERY CLEAR paperwork stating otherwise but until you argue it and point it out, they won't take notice of.
Complaints team is absolutely unprofessional too. Been told complaint can take 8 weeks to be dealt with. It's been approx 20 weeks and not a single response to my follow ups. Next step is Ombudsman so that's where I'll be going.
Absolutely awful company. Do not recommend them at all. Wouldn't wish them on my worst enemy.
(Oh and I have everything in black and white clear emails so it isn't just a random rant)
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Wayne
Collected on:
Hi I have been dealing with my claim for 3 years plus, have had 2 points of contact both have wasted my time with little or no contact, Kieron Atherton
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Matter Type:
Car Accident
amber
Collected on:
i had an accident in October 2021 and hcc was supposed to be in charge of my whiplash claim as soon as i got the portal to document my accident the problems started such as not being able to fill in all details as website simply wouldn't allow it I've contacted via phone and email and am just told to wait for a response which I've now been waiting two years for i call minimum once a month since October 21 and in the past months ive noticed my calls are being ignored ? as if my numbers been black listed or something im absolutely appalled as i had even spoken to the manager nasima patel via call and email who assured me she would get back to me and now does nothing but ignore me if someone could give me a call on 07477880515 or email me at ambersheavynxxx@gmail.com would be great as only been wating 2 years thanks
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Matter Type:
Car Accident
Leroy
Collected on:
Treated like a deceiver my case and injuries trivialised. Case not taken seriously coming up to 4 years of waiting because I wouldn’t accept the initial offer no medical help beyond the standard physio they offer over video call the MRI that shows my injury was ignored all the blame fell on the health professionals who has no governing body and can say what he wants when he wants and their is nothing you can do about it. If you want to see another healthcare professional they charge you personally.
If you having doubts about weather your being supported your not alone. The complaint office isn’t there to support you he just build a case against what you’re saying and ignore you for weeks if you disagree. Even the claims team that deals with this company cannot be traced. This has to be the worst legal team in the UK.
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MrJH
Collected on:
Following a serious car accident where I almost lost my life, I commissioned Kelly's legal services. During the most difficult, emotional and painful times of my life, Kelly was always helpful and there for me. Having received a brain injury, I found it difficult to grasp and retain information quickly but with Kelly's approach and patience, I felt informed, supported and important at all times. Nothing I asked of her felt it was too much trouble. The support package and team that Kelly organised was a key part of my on-going recovery. My sons and elderly parents are grateful, and for the respect and professionalism Kelly gave to my case. For that, I am also eternally grateful. I would have no hesitation, whatsoever in recommending Kelly.
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Anonymous
Collected on:
Again, thank you for all your help and work on this case. It�s really been a pleasure. You always made me feel confident in my case even when the defence was picking at it, and you trusted me fully throughout. I never felt like you questioned my integrity at any point, and that is huge to me. So again, thank you.
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Imad
Collected on:
Had Joe Dodman and his team representing me for a motorbike accident I was involved in a couple years ago and I couldn’t have hoped for a better outcome. Updated me when it was relevant and was very clear in their communication throughout the whole process, couldn’t recommend them enough
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Carl
Collected on:
we found hcc Solicitors very proffesional and attentive managing our claim Vicky Hewes was always abrest of everything and kept us informed at all times It lasted a long time but she kept going and we will always be truly greatful for her endevours
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Michelle
Collected on:
Excellent, professional service from a highly competent, efficient, caring and compassionate team. Thank you 🙏🏻
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Vayerr
Collected on:
Joke of a company. I'd make a better solicitor after spending 5 mins on Google. Absolutely shocking communication with myself and between the team at HCC.
Case has been ongoing for 4 years now. Endless months without response to my emails and without any updates at all. 2 solicitors have quit and I wasn't informed till I rang and the 3rd one couldn't be bothered to contact me and once he has (only because I chased this up), he couldn't be more useless if he tried.
I've been told A, B, C and D by same and different solicitors but suddenly someone changes their mind and it's X, Y and Z.
No handover at all between solicitors, nobody knows anything, they try and steal money from you by claiming more needs to be paid despite VERY CLEAR paperwork stating otherwise but until you argue it and point it out, they won't take notice of.
Complaints team is absolutely horrific too. Been told complaint can take 8 weeks to be dealt with. It's been approx 20 weeks and not a single response to my follow ups. Next step is Ombudsman so that's where I'll be going.
Absolutely disgraceful company. Do not recommend them at all. Wouldn't wish them on my worst enemy.
(Oh and I have everything in black and white clear emails so it isn't just a random rant)
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Lis
Collected on:
Would recommend HCC solicitors. Especially Joe Dodman. Always kept me up to date. Very good communication. Helped me through every stage of the case from start to Finnish. Can’t thank him enough.
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We understand that great service requires cutting edge IT and technology, but we also know that our people are the most important asset we have. Our exceptionally low staff turnover reflects the positive attitude and motivation across our departments, and the pride that the Horwich Cohen Coghlan team have in the work we do.
