03301242171
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Fentiman Legal Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Fentiman Legal Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Fentiman Legal Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Fentiman Legal Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Fentiman Legal Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Fentiman Legal Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Fentiman Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Dale
Collected on:
This review is for a different branch.
So slow, and they don't answer the most basic of questions, last week on the 25th i got a letter emailed to me dated the 9th July, really wish i looked into the before i used them. srated 4 months ago and they have still not even sent enquires to the sellers solicitors! use with caution!!!
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Amanya
Collected on:
This review is for a different branch.
Would give zero stars if possible!
Cannot begin to explain how unprofessional this company is! Or at least the arrogant and rude team they have are unprofessional.
Had a horrific experience with them.
Completely incompetent, their poor performance meant we missed our move in date, no accountability and forbid you complain because they’ll get a gobby and gas lighting swine to call and basically berate you for daring to question them. Over charged for a TERRIBLE service. Have lodged an official complaint with them but doubt they’ll take any notice.
Our broker and estate agents both experienced the same failings from them. This is not an isolated incident.
AVOID AVOID AVOID!!!!!!
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Carol
Collected on:
This review is for a different branch.
WILLS – REVIEW ON MY LAW MATTERS, URMSTON – MARCH 2024
We would have absolutely no hesitation in recommending Jane Molden, Legal Executive at My Law Matters in Urmston, Manchester, to carry out Will work.
We were amazed with Jane’s grasp of our legal needs in connection with our complicated Wills and we were given extremely efficient advice and service. Jane undertood our requirements very well and carried them out very professionally.
Our Wills were turned round in two weeks, including drafts, and everything was fully explained to us including being given commentaries on our initial requirements meeting. The subsequent Wills were well-structured and easily understandable.
Additionally, the My Law Matters team at Urmston were very friendly and their prices were extremely competitive compared with other local solicitors.
We cannot recommend Jane highly enough and are very grateful to her for making this process an extremely straight-forward and pleasurable experience.
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Alan
Collected on:
This review is for a different branch.
WILLS – REVIEW ON MY LAW MATTERS, URMSTON – MARCH 2024
We would have absolutely no hesitation in recommending Jane Molden, Legal Executive at My Law Matters in Urmston, Manchester, to carry out Will work.
We were amazed with Jane’s grasp of our legal needs in connection with our complicated Wills and we were given extremely efficient advice and service. Jane undertood our requirements very well and carried them out very professionally.
Our Wills were turned round in two weeks, including drafts, and everything was fully explained to us including being given commentaries on our initial requirements meeting. The subsequent Wills were well-structured and easily understandable.
Additionally, the My Law Matters team at Urmston were very friendly and their prices were extremely competitive compared with other local solicitors.
We cannot recommend Jane highly enough and are very grateful to her for making this process an extremely straight-forward and pleasurable experience.
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H
Collected on:
This review is for a different branch.
Good does well so far no issues. Work went smooth
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Jasmine
Collected on:
This review is for a different branch.
My experience with Fentiman Legal/My Law Matters:
(Scenario: Conveyance case, cash buy, first time buying, no chain with adequate documentation)
1. Zero update until one month after opening the case. Solicitor was blaming the seller's agent while he didn't follow up for me at all.
2. Never reply emails until chased repeatedly.
3. When being questioned why responding so slow, solicitor told me to change to a 'more bespoke service'. Non-apologetic.
4. Portal is not helpful at all. The progress bar does not reflect real progress.
5. Can't find anyone on phone unless they call you. It's a one way communication.
6. Still query at the very end of transaction of my source of funding. Even confused my case with another client's mortgage case.
7. FOUR (4) months process in total with much frustration. Causing distress to me and seller.
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Matter Type:
Residential Conveyancing
Ben
Collected on:
This review is for a different branch.
Very poor service and communication from the outset.
Conveyancing case. First time buyer with mortgage agreed, buying a vacant property from a developer. No chain, should have been simplest transaction in the world to complete.
Began with initial delay in them sending me the initial paperwork as apparently they couldn't send it until they'd spoken to me to verify my email address (never mind the fact that they'd already emailed me with the details for the online portal, and they would have been able to see I'd received that and logged in). But to do this they made one phone call attempt, left no message, made no attempt to send sms/whatsapp, and then left it. Wasn't until i called in two weeks later to query why I'd not heard from them that they finally sent it to me.
Then a further delay as i accidently missed one tick-box in the mountain of forms to fill in, but they didn't think to actually contact me to let me know. Again, was only resolved when i called in to chase them up 2 weeks later.
Then a further delay when my case handler went on leave, which is fair enough in itself, but with no alternative case handler assigned to work on her cases while she was on honeymoon, so the file was left totally dormant for another few weeks.
All told it was 7-8 weeks from being instructed until they'd even notified the vendors solicitors that they were acting and raised any queries. Even when the queries were returned they sat on it for weeks without looking, and then lied about when they received them (i saw the responses the vendor sent and the date on them was approx 3 weeks earlier than the date MLM claimed to have received it).
Emails not replied to, calls not returned, nothing but frustration.
Eventually got the job done, but what should have been a quick and simple 8 week purchase ended up taking over twice that.
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Donna
Collected on:
This review is for a different branch.
Thank you for listening to my late mother, for dealing with her wishes and for helping me through a very difficult time.
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Matter Type:
Residential Conveyancing
Lisa
Collected on:
This review is for a different branch.
Takes forever for someone to answer the 0800 number.
Their charges are reasonable.
They failed to pay attention to details and so mistakes were made. No apology was given or recompense.
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Matter Type:
New home purchases and sales
Joe
Collected on:
This review is for a different branch.
My Law Matters, especially mentioning Julie helped me purchase my first property and were in constant communication throughout. They saved me from another fall through on this property purchase after my previous solicitors who shall not be named failed to contact me for 3 weeks. My Law Matters came to my rescue. I highly recommend them and their services
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