Farley Dwek Solicitors Limited

Farley Dwek was recommended to us and we are so glad that we took up the recommendation. We found out by pure chance that our mum had been charged unlawful top up fees for several years which amounted to a lot of money. Jonathan always gave us excellent advice, he gave us a very honest view of our position and managed our expectations. We felt that he was professional, but passionate and committed to helping us to achieve the best outcome possible, along with being approachable and empathetic. Because of his support and advice the care home agreed to refund all the overpayments along with interest, which will make a huge difference to mums future care needs.

We would recommend that anyone who thinks they may be being charged unlawful top up fees in a care home to contact Farley Dwek, we’re so glad we did.

I was supported extremely well by everyone involved with my case. This was so important as it is a worrying time. My individual needs were met very closely resulting in a successful outcome. The advocate gave me clear timely information and suggested what I wrote in e mails and when where and to whom to send them. I felt that I was advised well in order to build evidence to use in any appeal giving me confidence to keep going. Crucially I understood how to use the DST framework and what evidence gather and to cite. Thankyou so much.

Although an expense we had not accounted for, the support that we received both over the phone & during 'the meeting' with CHC made it an absolutely crucial cost, unfortunately worth paying.
The worry & trauma we were both experiencing was relieved because of Farleydwek's guidance, knowledge & experience.

Date of experience: 15 August 2024

We cannot speak highly enough of Debbie Payton at Farley Dwek. Debbie was truly exceptional in handling our mum's NHS care appeal. Her tenacity, perseverance, and deep insights, way above what we had expected, unearthed evidence that was instrumental in achieving a successful outcome. Beyond being highly professional and knowledgeable, Debbie was incredibly caring and sensitive to the nature of our situation, which she handled with the utmost respect and grace.

In an area where some people can experience disappointment with legal firms, Farley Dwek—and Debbie in particular—stand out as a shining example of how things should be done. They were upfront and transparent about their costs and about the entire process, keeping us well informed at every step of the way. Debbie’s clarity, honesty, and communication ensured there were no surprises, which greatly eased our stress. We could not have done this without her.

Farley Dwek and Debbie are a testament to what the legal profession should aspire to. If you are seeking help in this specialist area, we wholeheartedly recommend speaking with them.

I approached Farley Dwek for help in securing Continuing Health Care Funding for my husband who has advanced dementia. My first conversation with the solicitor was friendly and supportive , I was directed to extremely helpful free literature on their sister website and information on the services they offer and prices were emailed to me as well as a link to the free advice. No pressure was put on me to secure their services. Having been told by various health professionals that CHCF for dementia is particularly hard to secure and read the free information about the assessment process to secure funding I decided I wanted the additional support of a nurse to advocate for my husband. This is one of the services offered by FD . One of their nurse was appointed ted to help us. She had vast experience of the CHCF system and had previously worked as an assessing nurse for the NHS. The weekend before the scheduled assessment the nurse spent two hours taking me through a mock assessment and gathering as much information as she could about my husband. I was reassured and was able to confidently explain our case at the actual meeting with the advocate nurse beside me. She was invaluable dipping into the conversation occasionally to clarify what was the understanding of the meeting on a particular point, or challenging aspects of care and ensuring correct protocol was followed. The outcome my husband was awarded CHCF and most of the fees already paid were recovered.

Everyone I talked with at the firm were caring , understanding , knowledgeable and professional. Every promise to get in touch, get back with information was kept in a timely and efficient manner. Superb service.

Both my sister and I are most grateful to the Farley Dwek team for their assistance in helping the family to obtain CHC for our 93 year old mother who suffers from severe dementia. We chose to engage Farley's for mum's initial DST, (Rather than an appeal of decision) anyone who has gone through the process will understand how stressful the process is, and that certain barriers need to be overcome through the process. Our Nurse advocate was Carla, and her knowledge shone through in certain domains that proved to be the salient areas of our positive outcome. She was prepared to debate certain individuals during the DST meeting that proved decisive. Thank you FARLEYS!

i had researched a number of firms offering assistance to help secure CHC funding for our Mum. I was very glad I chose Farley Dwek. Both my brother and I are retired solicitors and are able plough our way through regulatory material and legislation, However, neither of us had any experience in this area of law.

I really appreciated Farley Dwek's transparent and sensible advice. I would recommend doing the initial screening exercise with one of their nurses, we had the excellent Diane Jenkins for screening (and eventual support at the MDT). The cost for us was reasonable, around £300 if I recall, and could ultimately save you money if the advice is not too proceed. Another benefit of participating in the screening exercise is that it allows you to become more familiar with the 12 domains before you actually participate in the MDT.

We were successful in securing CHC funding for Mum but sadly for us she passed away 8 weeks after the MDT. We don't regret instructing Farley Dwek and despite Mums passing away so soon. It was very helpful to have experts help guide us through the process. I live in the Middle East and appreciated the fact the Andrew Farley called me a couple of times to discuss the case.

I contacted Farley Dwek via their online 'contact us' form regarding my father's eligibility for NHS continuing care. I knew they were experts in the field and I had already paid for and downloaded their excellent guide on the subject. Despite the fact that it became quickly obvious that there was no case for them in this instance, Ruth still gave me close to an hour of her time and was compassionate, extremely knowledgeable and also willing to give me an honest, off-the-cuff appraisal of our situation and chances of receiving funding. I am very grateful that I encountered such expertise and integrity at a sensitive and difficult time, and would not hesitate to recommend them to others.

When a loved one has dementia there is a lot to cope with delivering their care. The team at Farley Dwek were totally professional in challenging an incorrect NHS CHC funding decision. We are so grateful.

I would like to take this opportunity to thank Andrew and his Team for the support and fabulous advice provided to me during my mum’s two applications for CHC Funding over the last year.

Many thanks go to both Angela and Diane who assessed my mum for CHC who were instrumental in ensuring my mum secured funding. The knowledge and wisdom they brought to the process was second to none. Dealing with the NHS and Social Services can be extremely challenging and stressful for any family but having Angela and Diane at my and my mums side was hugely reassuring.

Another big thank you goes to Jackie and Gill for all the support in arranging contacts with the Nurses Assessors as well as having the time to listen to all my worries and concerns.

I would highly recommend using Farley Dwek. From the initial phone call with Andrew, expectations are clear and honest. Andrew is also honest with fee structures that he charges. The level of professionalism is amazing with prompt and clear communication either by phone or email. I was never compelled to chase up correspondence or phone calls at any stage during the process.

A fantastic experience and with fantastic people.

I am so grateful for the support Farley Dwek provided me but more importantly my mum