Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Df Legal on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Df Legal. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Df Legal and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Df Legal performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Df Legal and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Df Legal compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Df Legal offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Gabby
Collected on:
Absolutely appalling service from this firm who handled my late mother's estate. Their communication was poor, their manner dismissive and their service unprofessional. I was passed from person to person after mistakes were made and no apology was ever made, nor did they finish the job for which they were paid.
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Sarah
Collected on:
Fantastic throughout! Commutation was amazing. All questions were answered quickly and efficiently. Would definitely recommend. I will be using them again in the future!
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Rachel
Collected on:
This review is for a different branch.
Excellent service and outcome thanks to Kamrul Zatman, would highly recommend to anyone
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Matter Type:
Litigation - Product liability claims
Peter
Collected on:
This review is for a different branch.
I had an unexpected consumer law problem regarding a very expensive tailor made item, sold as weatherproof but which leaked very badly at the first sign of rain. I wrote to the manufacturer within 30 days of its delivery rejecting the suit as not fit for its intended purpose and not of suitable quality, requesting a refund. The manufacturer defended its products.
Seeing that I was facing a stressful and protracted legal fight for my rights I contacted DF Legal and was put in touch with their Head of Litigation, Kam Zaman.
Kam was incredibly calm and helpful and gave me a huge amount on confidence about my case and what I should do next. He also stressed how DF Legal tries hard to minimise its costs.
I acted on Kam's advice and some 2 weeks later received the requested refund. I doubt that I would have pushed this as hard as I did for a satisfactory conclusion if I had not had Kam's backing.
All through this stressful and time consuming period I had Kam's calm and proactive advice giving me confidence. Thank you Kam and I'll be using DF Legal for all my legal needs in future.
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James
Collected on:
This review is for a different branch.
We have had all of our family legal matters conducted by DF legal for many years.
Just like the late great Robert Smith before him, David gives a straight forward friendly, and efficient service.
The office staff too deserve a mention. They are always efficient and keen to help with enquiries.
We wouldn't go anywhere else, and we've had many dealings from conveyance to employment issues etc over time, which were all carried out very satisfyingly.
A representative from Df Legal responded to this review on 17 August, 2020:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Barry
Collected on:
This review is for a different branch.
They did not attempt to understand the brief. Aparrently they do not mean to act in an offhand manner. I found them to be disproportionately expensive, so suggest you get several quotes before selecting them. I think the speed they operate at is also questionable. I will probably now drop out of the purchase which cant be in the interest of their existing clients.
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Matter Type:
Consumer Disputes
Cyndy
Collected on:
This review is for a different branch.
David Ferraby, a partner at the Stroud office, took over the conveyancing in respect of the sale of my late father’s house when the solicitor I originally instructed at their Tewkesbury office, left the firm partway through the process. This has been a very stressful time for me, hugely exacerbated by Mr Ferraby’s apparent lack of drive to bring the matter to exchange of contracts and completion.
Mr Ferraby failed to respond to 9 emails and a telephone call from me between mid November and the second week of January, in which I simply asked for an update - other than, on one occasion, to promise to get back to me the next day - which he did not do. This was a cash sale by an investor and therefore a very straightforward transaction. To still be awaiting exchange of contracts over three months after I originally contacted Mr Ferraby’s Tewkesbury colleague and to ignore ALL attempts by me to find out what was causing the delay is, in my opinion, appallingly unprofessional. I made it clear at the outset that I was in a position to apply pressure on the buyers to push for exchange and completion, if I was advised of any problems being encountered. Mr Ferraby’s attitude appears simply to be that he should not be expected to be proactive, but should just sit back and wait for the buyer’s solicitors to do all the running.
In my opinion, Mr Ferraby’s failure to be proactive in this matter has cost me a considerable amount of money.
I would strongly recommend against instructing Mr Ferraby in respect of any conveyance.
I will be registering a formal complaint with the Legal Ombudsman and the SRA.
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