Kevin
Collected on:
Please read before you use PCS
Please do not use this company. You will end up frustrated, let down and wishing you had read the reviews first. We were allocated the handler, Paige Bekir. Over the months we dealt with PCS, her lack of responses and complete ignoring of requests for information have worsened the situation which is already stressful enough. The only way we could get her to respond was to copy in the complaint email address and several other email addresses within the business. We were promised time and time again that things would improve and yet they did not, it does beg the question, why have a complaints department? The icing on the cake was when we came to completion there was an issue with the firm's bank account. Paige went home at 3 pm on Friday without letting us know or any other member of her team that we were still owed the outstanding funds (£500,000) It took me calling 3 different branches of PCS from 4 pm to 4:55 pm to get the funds released. I work for a software company as a customer director and cannot understand how this level of service can be allowed on this day of such high competition.
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