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PCS Legal Limited

01268 590003
1.0/5
2 Client Reviews Leave a review
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PCS Legal Limited

How PCS Legal Limited Compares

Value for money

!

Limited data.

This firm - 40%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of PCS Legal Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using PCS Legal Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

!

Limited data.

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used PCS Legal Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how PCS Legal Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 0%
No 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

!

Limited data.

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used PCS Legal Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how PCS Legal Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 0%
No 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that PCS Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Locally

Nationally

Housing & Property
1st / 2
1600th / 4270

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Reviews summary

  • Excellent

    0

  • Very Good

    0

  • Average

    0

  • Poor

    0

  • Awful

    2

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Kevin

Kevin

September 23, 2024

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Collected on:

Please read before you use PCS

This review is for a different branch.

Please do not use this company. You will end up frustrated, let down and wishing you had read the reviews first. We were allocated the handler, Paige Bekir. Over the months we dealt with PCS, her lack of responses and complete ignoring of requests for information have worsened the situation which is already stressful enough. The only way we could get her to respond was to copy in the complaint email address and several other email addresses within the business. We were promised time and time again that things would improve and yet they did not, it does beg the question, why have a complaints department? The icing on the cake was when we came to completion there was an issue with the firm's bank account. Paige went home at 3 pm on Friday without letting us know or any other member of her team that we were still owed the outstanding funds (£500,000) It took me calling 3 different branches of PCS from 4 pm to 4:55 pm to get the funds released. I work for a software company as a customer director and cannot understand how this level of service can be allowed on this day of such high competition.

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Liam
Housing & Property

Matter Type:

Purchase and Sale

Liam

July 31, 2024

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Collected on:

Look else where, takes you money and wastes your time.

This review is for a different branch.

One-Star Review for PCS

I am extremely unhappy with my experience at PCS. First, I was charged £6.00 for “Office Copies” without any notification. Paige O'Brien and her team, Henna Villamor did not inform me of this error and just deducted the money without any paperwork. This makes me feel like a victim of fraudlike and very concerned.

Additionally, I now feel compelled to recheck all my statements and transactions to ensure no other amounts have been deducted without proper documentation. This is time-consuming and frustrating.

There was also an error on my bill where VAT was added twice, resulting in a discrepancy of nearly £150. I had to bring this to Paige's attention for it to be rectified.

The email responses I received were unprofessional and conflicting, leading to delays in my transaction. I was mistakenly informed that the buyer would withdraw if the paperwork was not completed within three days, causing unnecessary stress. Moreover, I had to request explanations for my searches three times because the report I received was generic and did not address any of the flagged areas.

Lastly, I have not been informed when the remaining balance of £251.26 will be returned to me. Overall, my experience with PCS has been extremely disappointing and stressful. Would avoid at all costs. Pay extra and pick a local company.

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About this branch

Regulated by

Council for Licensed Conveyancers

Legal services