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Collected on:
Poor experience
From the start I should have known something was wrong. But I waited too long in hopes that everything had been done behind the scenes. I was dealing with a trainee who said that they were doing things and checking documents but nearly a month on and they hadn't corrected an issue. They hadn't contacted the developer's solicitor for the document/s they required to correct this issue. They hadn't looked at at my documents properly to process them until after house searches came back, which took 3 weeks. Now I'm delayed moving into my property by possibly up to two weeks because they hadn't done any checks during the time the searches were happening.
Communication is poor and infrequent. They want to charge me for contacting them via email, even though they are not being transparent about what stage they are at. They are unapologetic for their delays.
Horrible service and too expensive for no work done.
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