We had Claudia as our solicitor for shared ownership. However, we did not formally talk right up until she called me to tell me when our completion date had been confirmed. I ended up dealing with John Game throughout the process who was helpful and responded to emails and phone calls promptly. Our big issue and complaint with Kew Law was that on the day of completion once half of our belongings were all loaded up into a van. Claudia called me and advised that we had paid her £999 short. We hadn’t, it was the product fee which was added onto our loan. Claudia was adamant that we were short and told me that we would not be able to complete until we had transferred her the £999. I asked that if my mortgage adviser called her would she speak with him and discuss. Claudia refused to speak with him which I found arrogant and unhelpful in this stressful time. What was supposed to be an exciting day now turned into an emotional unhappy one. So, we had no option but to find £999 (we didn’t have it) calling family frantically to see if someone could help us which I found incredibly embarrassing. Luckily, we got the funds and paid them and then Claudia ran the completion. After all this, we discussed with our mortgage lender what had happened and they have since been in contact with Kew Law and they’ve agreed with the error apologised and said they will reimburse us. We are now waiting for this. I would not recommend Kew Law at all. Avoid.
