Emma
Collected on:
Frustrating Experience with Poor Communication and Overcharging
This review is for a different branch.
I would not recommend using Ashfords LLP, especially if you’re assigned solicitor Ria Hattam. My initial dealings with James Hemsley were excellent—he was professional, efficient, and his advice was spot on. However, when my case was handed over to Ria, the quality of service dropped dramatically. Despite clear instructions not to escalate matters, Ria pursued actions I explicitly advised against, which led to unnecessary costs. To make matters worse, her advice contradicted what I had previously been told, causing even more confusion. The scope of work was expanded without my agreement or any clear communication, and the final invoice far exceeded the original estimate.
Ultimately, I had to settle the payment simply because the entire experience was too stressful to keep fighting. My offer to compromise on fees was ignored until much later, adding to the frustration. It was clear that Ria had little regard for the financial or emotional toll her handling of the case caused. I felt overcharged and misled, and the lack of accountability throughout the process was disappointing. If you're considering Ashfords LLP, proceed with caution—while James Hemsley was great, my experience with Ria Hattam was awful, and I wouldn’t want anyone else to go through the same ordeal.
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