Gilbert Stephens LLP

01395445581

Address
14 High St
Budleigh Salterton
Devon
EX9 6LQ
01395445581
www.gilbertstephens.co.uk

3.5/5

10 Client Reviews Leave a review

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How Gilbert Stephens LLP Compares

Value for money

Limited data.

This firm - 69%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Gilbert Stephens LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Gilbert Stephens LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 0%

About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 70%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Gilbert Stephens LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Gilbert Stephens LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 70%

No 30%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Gilbert Stephens LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 1

996th / 4662

Company & Commercial

1st / 2

971st / 4424

Housing & Property

1st / 1

1234th / 4270

Family Law

1st / 2

1312th / 3864

Wills, Trusts & Probate

1st / 2

1036th / 3533

Commercial Property

1st / 2

955th / 3351

Employment

1st / 1

867th / 3128

Regulations

1st / 5

481st / 2608

Personal Injury

1st / 1

731st / 2406

Crime/ Criminal Defence

1st / 3

552nd / 2126

Money & Tax

1st / 2

558th / 1854

Professional Negligence

1st / 4

412th / 1212

Clinical Negligence

1st / 1

390th / 947

Agriculture

1st / 1

303rd / 597

Charities

1st / 2

187th / 571

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Review Sources

Client Reviews

3.5/5

Reviews summary

Excellent

6
Very Good

0
Average

0
Poor

1
Awful

3

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

David

November 15, 2023

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Sale and purchase of houses (in Devon). Gayle Defries

Gayle is a friendly person who has ones details always ready in a file with her. She is swift and efficient in her dealings with other solicitors, and has given them a push in the right direction when asked to do so. She has been easy to meet with in the Budleigh Salterton office, and can often be available without making a form interview time with her. Her local knowledge has been useful too.
No hesitation at all in recommending her to others at all.

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September 27, 2022

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never use

Please do not go with this company for anything. They had agreed to be our solicitors, all paper sent to banks ETC. We didn't hear anything so we had to chase and chase. When they eventually email back, they couldn't help us anymore!!! This is unprofessional and just left us hanging. PLEASE NEVER EVER US THIS COMPANY

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Catherine

November 01, 2024

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Amazing service, brilliant feedback, superb service !!

This review is for a different branch.

I have used Gilbert Stephens a few times previously and had extremely efficient service in the past - as freeholders of different property we deal with various solicitors, however upon dealings with Xanthe Worth we were so very impressed with how she handled a sale for a leaseholder we were in contact with, we asked her if she would act on our behalf when selling property. Generally these days, no one has any time to spare, however the service we received from Xanthe was absolutely faultless. She has acted with complete professionalism, competence & expertise during the sale process and gave important feedback along the way. Xanthe has gone over and above in every way, she has kept us fully up to speed during the sale, nothing has been too much trouble, the level of service that she has afforded us has been so reassuring - we want to say a huge thank you to Gilbert Stephens and especially Xanthe Worth as her attention to detail, expertise & kindness has been wonderful - thank you so much Xanthe - Katie Tree

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Doug

October 22, 2024

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Fantastic service

This review is for a different branch.

I have used Gilbert Stephens for three separate property purchases and sales, and I am thoroughly impressed with their service. The team is highly professional, efficient, and consistently provided clear communication throughout each transaction. Their attention to detail and expertise helped make the process smooth and stress-free. I highly recommend Gilbert Stephens for anyone looking for a reliable and knowledgeable solicitor in Exeter. Ask for Debbi or Xanthe.
Doug

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Angela

February 06, 2024

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Exceptional Service

This review is for a different branch.

We can not praise Rebecca Cox and her assistant Molly at Gilbert Stephen enough, who acted on the sale of our farm and purchase of our new property. Rebecca and her team were very efficient, nothing was too much trouble. We would not hesitate to recommend Gilbert Stephens to anyone looking for a professional conveyance for Farms, land and Country property.

Lawyer named in this review:
Rebecca Kathleen Cox

Rebecca Kathleen Cox

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Housing & Property

Matter Type:

Residential Conveyancing

Anonymous

October 05, 2023

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House sale and new house purchase conveyance

This review is for a different branch.

Our conveyancer was Matt Wreyford. Very satisfied on all fronts with the advice, work attention to detail and perseverance of the whole process through a stressful sale and a drawn out purchase and move from Devon to Sussex.

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Wills, Trusts & Probate

Matter Type:

Disputed Trusts

Tim

June 13, 2023

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Awful rude and take no responsibility for mistakes

This review is for a different branch.

A previous solicitor gave wrong advice which I acted on. Has since resigned. They cannot contact him and say they have no ties. Despite him being in their employ at the time. This has cost me thousands. They refuse to engage with me and ignore me. Avoid this form at all costs. They are unhelpful and do not care about the impact on me.

Lawyer named in this review:
Philip John Symons

Philip John Symons

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Simon

April 29, 2023

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Simply Awful April 2023

This review is for a different branch.

Alyson Coulson was the solicitor handling my fathers will, where I was a 1/3rd share benefactor along with my two sisters. I would not recommend her. On numerous occasions she failed to respond to voice messages requesting a call back on important matters that she herself raised in writing. Her email responses out of 12 emails came back 9 Out of Office which to date have been unanswered. Worse than that, following Gilbert Stephens Exeter own Complaints Policy, their Complaints Manager emailed me and copied Alyson Coulson promising that she would respond within 48 hours. 4 days later, there has been no response from either Alyson Coulson or The Complaints Manager of Gilbert Stephens. This would appear to be a case that Alyson Coulson must only be a part time/working from home solicitor and not be able to properly manager her affairs. When solicitors who are fee based per email/letter they send can't be bothered to send you a courtesy email stating they have received your communication then that surely must put their reputation and that of their employers, Gilbert Stephens Exeter, in serious doubt.

Lawyer named in this review:
Alyson Claire Coulson

Alyson Claire Coulson

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Housing & Property

Matter Type:

Residential Conveyancing

Trevor

February 26, 2023

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Poor experience for conveyancing

This review is for a different branch.

The first person we had contact with at Gilbert Stephens when we needed a company to act on our behalf for conveyancing was excellent but unable to take on our case because of workload. The person that took this on instead however was not. They don't respond to emails sooner than 2 days from receipt so that they don't disadvantage people without email. Which century are we in? We were also advised that they didn't know if they could accept money from the lenders to pass on to the vendors and suggested we should handle that ourselves. This was unbelievable. The conveyancers acting on behalf of the vendors and solicitors acting on behalf of the lenders were so much better at communicating with us and they were not acting on our behalf! Poor attention to detail did not help either. We will certainly not be using this firm of solicitors again. If you need conveyancing done, I would recommend you look elsewhere.

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Housing & Property

Matter Type:

Residential Conveyancing

Emily

July 24, 2020

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Professional and efficient, no job too small

This review is for a different branch.

We cannot thank both Sarah Heath and Laura Newbould who acted for us for a conveyancing matter. They were professional at all times and we cannot fault them. They were efficient at all times and responded to all enquiries, emails and calls promptly and no job was ever too small. They were kind enough to explain things in detail that were somewhat confusing to a first-time buyer and for what was a stressful time trying to buy a first home during a pandemic was a true indication of their skill, professionalism and dedication, causing us minimum stress. It was reassuring having someone act for you in a time of uncertainty knowing they were doing their absolute best for you, answered all calls and emails and there was not one period of silence at any time from them. We would not hesitate to recommend Gilbert Stephens to anyone. We will definitely be using Gilbert Stephens in the future, hopefully both of these girls too.

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About this branch

Regulated by

Legal services

Personal areas of law

Clinical Negligence
- Accident and Emergency Claims
- Amputation Negligence Claims
- Anaesthetic Awareness Claims
- Birth Defect and Wrongful Birth Claims
- Birth Injury Claims
- Birth Injury To Mother Claims
- Blood Transfusion Claims
- Bowel Cancer Misdiagnosis Claims
- Breast Cancer Misdiagnosis Claims
- Breast Surgery Compensation Claims
- C. Difficile Claims
- Cancer Misdiagnosis Claims
- Cauda Equina Syndrome Claims
- Cerebral Palsy Claims
- Cervical Cancer Misdiagnosis Claims
- Clinical Negligence
- Cochlear Implant Claims
- Cosmetic Dentistry Claims
- Cosmetic Surgery Claims
- Defective Medical Device Claims
- Dental Negligence
- Dental Negligence Claims
- Dermal Filler Compensation Claims
- Diabetes Claims
- Erb’s Palsy Compensation Claims
- Eye Surgery Claims
- Failed Sterilisation Claims
- Fatal Medical Negligence Claims and Inquests
- Faulty Defibrillator Claims
- Fertility Negligence Claims
- GP Negligence Claims
- Group B Streptococcus Claims
- Hospital Negligence Claims
- Knee Replacement Claims
- Laser Eye Surgery Claims
- Laser Treatment Claims
- Lung Cancer Misdiagnosis Claims
- MRSA Claims
- Medical Misdiagnosis Claims
- Medical Negligence
- Meningitis Misdiagnosis Claims
- Metal-On-Metal Hip Replacement Claims
- Misdiagnosed Miscarriage Claims
- Nerve Damage Claims
- Nerve Injury Claims
- Ophthalmic Negligence Claims
- Oral Cancer Claims
- Orthopaedic Negligence Claims
- Ovarian Cancer Misdiagnosis Claims
- Pancreatic Cancer Misdiagnosis Claims
- Periodontal Disease Claims
- Pregnancy and Gynaecology Injury Claims
- Pressure Sore Claims
- Prostate Cancer Misdiagnosis Claims
- Restorative Dentistry Claims
- Sepsis Negligence Claims
- Skin Cancer Misdiagnosis Claims
- Sorin Stockert 3T Heater-Cooler Claims
- Spinal Surgery Claims
- Stillbirth Compensation Claims
- Stroke Misdiagnosis Claims
- Surgery Compensation Claims
- Surgical and Transvaginal Mesh Claims
- Testicular Cancer Misdiagnosis Claims
Consumer
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Travel rights
Crime/ Criminal Defence
- Assault
- Business Crime
- Criminal Damage
- Criminal defence - All
- Drugs offences
- Fraud
- Murder and Manslaughter
- Professional Conduct
- Regulatory Defence
- Theft
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Child Arrangements Following Divorce
- Child Law
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Elderly care
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Lasting power of attorney
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Tax Advisory Services
- Tax Compliance Services
- Trusts
Personal Injury
- Against The Council
- Benefits Available To Asbestos Victims
- Diffuse Mesothelioma Payment Scheme
- Gym Injury Compensation
- Personal Injury Law
- Welfare Issues After Serious Injury
Professional Negligence
- Barristers
- Financial advisors
- IT professionals
- Insurance brokers
- Professional trustees
- Valuers
Wills, Trusts & Probate
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
- Veterinary negligence
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Data Protection
- Employment - business
- Franchising
- Management buyouts
- Merchandising and sponsorship
- Mis-sold Interest Rate Swap Agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Statutory Demands
- Summary Judgment
- Tax
- Unfair Loan Charges
Regulations
- Environment
- Health and Safety
- Licensing

Get advice now

Gilbert Stephens LLP

How Gilbert Stephens LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Gilbert Stephens LLP has Not Been Verified by ReviewSolicitors

Top Rated Law Firms - Highly Recommended and Recently Used By Clients Like You

Vine Orchards LLP

4.6/5

Everys Solicitors Llp

4.8/5

WBW Solicitors

4.8/5

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Sale and purchase of houses (in Devon). Gayle Defries

never use

Amazing service, brilliant feedback, superb service !!

Fantastic service

Exceptional Service

House sale and new house purchase conveyance

Awful rude and take no responsibility for mistakes

Simply Awful April 2023

Poor experience for conveyancing

Professional and efficient, no job too small

About this branch

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter