Shacklocks LLP

This is the first time ever writing a review, but due to the importance of the subject I decided it is a good idea to leave one for others looking for solicitor. I was very lucky having Ben and Marcella working on my case. They were very professional, helping me getting through the most difficult year of my life. Every advice I received was spot on and the outcome was exactly what I was fighting for. I highly recommend Shacklocks LLP. (Father seeking 50/50 custody)

She was friendly, helpful and tried to alleviate my anxieties

Absolutely incredible service from Ben, Marcella and of the team. I had a relatively complex case with a very difficult other side and they helped me stay through all of the issues within the family law sphere. I cannot possibly recommend them highly enough.

I was going through a divorce and was pressurised by my estranged husband to use Shacklocks to deal with the sale of our house as he was using them for the divorce. I was not treated as an equal to my husband and not kept informed properly. I was treated very rudely by a senior male employee who was overseeing the work. When it came to the final bill, it was not until the money had already been subtracted from my half share of the proceeds of the sale of the house that I discovered that there were more expenses than I had been told about.

This review is for a different branch.

We were recommended to Shackocks by another solicitor in Mansfield who could not, due to workload, take the case on. At our first meeting in August 2024 we were told "don’t be surprised if we are still in contact at the end of the year" Between August and November very little, if anything happened. Communication was virtually nil, we felt our case was just being left to one side. Then in November 2024, the application to Land Registry for new deeds went through remarkably quickly for a Government dept., around 10 working days. What happened between August and November we will never know for sure! Then more delays, even though we had a buyer keen to complete, the case dragged on until final completion at the end of February 2025. The delays cost the Executors nearly £4000. And finally Shacklocks held on the money from the property sale for a month, even though they had been told that an Executor account was not legally required but the account set up could be accessed by all executors. As a final insult, their accounts department said no interest would be paid on the money held as the interest due was only £1.11 and anything below £60 would not be paid. It was pointed out that anyone could find an account that would have paid over £200 in interest but in the end Shacklocks paid out interest of around £135 using 1.7% as an interest rate.
So would I recommend Shacklocks, NO.? It’s got one star because of a helpful receptionist.

This review is for a different branch.

We have just completed the sale of my mum’s property through Shacklocks. Christalla was great at keeping us informed and chasing progress and she was always at the end of the phone if I had any questions. I wouldn’t hesitate to recommend Christalla to anyone needing this service.