joe
Collected on:
Absolute shambles
Genuinely couldn’t be worse without being a complete hoax of a business. I wouldn’t touch them again with a barge pole the length of Pendennis dry dock. If I could give negative stars I would.
Firstly they were so horrendously slow to reply via email or via phone, namely Sharon Burley and Charlie Day.
After stating I wanted to complete on a set date 1-2months in advance, I had heard nothing with from Nalders and was ready to transfer the money over when I though I’d better given them a call beforehand. Turns out Sharon had gone on annual leave and left both the source of funds paperwork and the TR1 form incomplete which meant it couldn’t be progressed any further until I came back from travelling.
On return, the invoice for actual payment was incorrect and when asked to supply me with an accurate copy the second was also incorrect, no surprise really as by this point I knew what I was in for.
On the day of completion after I’d transferred the money to Nalders. I had no receipt of receiving funds, but a phone call to say they still hadn’t received some of the source of funds documents. After a very stressful half an hour, I then found these documents and asked if anything else was required. I was assured all was completed. This was until 2 hours after the funds should have been completed when I had an email stating I’d still got £18 to pay, down to their incorrect invoice. Again no surprise here.
It was all sorted in the end, but genuinely I wouldn’t recommend them to anyone.
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