neil
Collected on:
Clueless
I would not recommend this firm to anyone. The service I received was quite frankly appalling. They are very expensive to start with, and were not open and honest about their fees.
They caused me a whole deal of stress through their lack of communication, care and consideration. Only communicating through email, but never responded to any questions I would reply with. They only called me three times, each of those was for a payment, otherwise I had to chase them at every opportunity for any sort of update/response. Their staff are half-witted, belligerent and lack the basic understanding required to do their job.
I was lied to. They tried to imply the fault lay with the other solicitors. It was only when I read the email trail between TBI law and the vendors, provided by my estate agent, did I discover where the actual problem was. It was clear TBI had been at fault. They were adamant they had called me, informing of the delay. When I asked for proof, they later came back and explained there had been an 'error' when dialling my number and a message was left on someone else's phone. GDPR breach.
I was utterly disgusted by the way I was treated. I raised the issue with the appropriate manager, and received no way of an apology or acknowledgement of their failing. I did contact Nigel Broadbent, who has not even acknowledged my email.
I would not recommend this company.
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