01429264101
The largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard and Barnard Castle. Get strength on your side.
Tilly Bailey & Irvine LLP
have 5 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Tilly Bailey & Irvine LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Tilly Bailey & Irvine LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Tilly Bailey & Irvine LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Tilly Bailey & Irvine LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Tilly Bailey & Irvine LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Tilly Bailey & Irvine LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Paul
Collected on:
They have been very good and delt with my family matters and have done what I expected from them. I would recommend them to anyone
A representative from Tilly Bailey & Irvine LLP responded to this review on 01 June, 2023:
Thank you for taking the time to leave us a lovely review. We are delighted that you had a good experience with us. I will pass your comments over to the team!
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Fahid
Collected on:
I will certainly avoid. Poor communication, really slow in working and responding. Poor management of documents I sent. Do not respond to inquiries. Sent inquiry on Jan 4 and got response on Jan12 from TBI " I will come back to you shortly." Then no response again until Jan 25 when I sent a reminder again. They have not made it clear what is left in conveyancing process. This week when we called, we were told the relevant staff is on leave and will look into it on return. I feel it is unfair if a staff is away and our work is left pending. The carelessness I received from them is delaying the work. Their negligence is costing me. I wish i had never chosen them
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Matter Type:
Residential Conveyancing
Jude
Collected on:
This review is for a different branch.
With a challenging timescale given up and coming changes to stamp duty, Olivia and her team went above and beyond to complete our move in under 12 weeks. The charging and process were clear from the start, the portal was accessible and easy to use, saving time by uploading documentation. Any uncertainties were explained with patience and understanding. Our input was sought at the right points as well as good advice and guidance being given on points raised. When we hit a bump in the road, Olivia kept us calm and reassured and proactively did what was required to keep driving forward. Without the tenacity and expertise we would not have achieved the move in the timescales. My only feedback would be ’its good to talk’ sometimes and email is great for efficiency but there are times a reassuring voice / phonecall is better and explaining the detail helps some of us who need to understand it to process it (I am being picky here!). Overall a great experience and would highly recommend. Thank you again.
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Verified review
This review has been left by a verified client who used Tilly Bailey & Irvine LLP.
Mr Gurung
Collected on:
This review is for a different branch.
I had the pleasure of working with Rachael Lee at Tilly Bailey & Irvine Solicitors, and I cannot recommend her highly enough. Rachael was incredibly professional, efficient, and approachable throughout the entire process. Her clear communication and attention to detail made everything smooth and stress-free.
She was always available to answer my questions and took the time to explain everything in a way that was easy to understand. Her dedication and expertise truly stood out, and I felt supported and confident every step of the way.
Thank you, Rachael, for your outstanding service and for going above and beyond—I wouldn’t hesitate to recommend you to anyone needing legal support.
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Verified review
This review has been left by a verified client who used Tilly Bailey & Irvine LLP.
Kathy Butler
Collected on:
This review is for a different branch.
Despite challenging and sensitive circumstances I have had a positive and pleasant experience with my solicitor Christine and Freya, both acted professionally, gave solid and backed up advice with a heap load of reassurance and empathy. I was fully supported though a child custody battle, non molestation order order and final divorce. I’d highly recommend these wonderful people who serve real people and do an amazing job, it’s been an emotional time but their commitment and to support has been 1st class . A huge thank you
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Verified review
This review has been left by a verified client who used Tilly Bailey & Irvine LLP.
Robert
Collected on:
This review is for a different branch.
Solicitor R.L. did not inform me about the remortgage process and due to my lack of knowledge I was close to paying almost £960 due to early payment. One day!!! But this lady was not impressed and instead of giving me advice to avoid unnecessary fees - she asked me to pay the above amount.
The mortgage service consultant (Allen & Harris) mentioned that I would have to pay around £450 for the solicitor's service. He also mentioned a small additional cost....
The bill I received from the solicitor had 17 items(!!!!) and it ended in £1369.30(!!!!)
Even the Mortgage Service Consultant could not recognise a large part of the items listed on the bill.
In my opinion this is a total rip off!
My advice - if you are looking for a solicitor avoid them at all costs.
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Matter Type:
Residential Conveyancing
Kay
Collected on:
This review is for a different branch.
Excellent service. Always kept updated, emails and queries answered quickly and by the solicitor herself
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Tracey
Collected on:
This review is for a different branch.
Communication was excellent, information was requested at a pace that made it manageable and achievable.We received quick, clear responses to any questions.
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Verified review
This review has been left by a verified client who used Tilly Bailey & Irvine LLP.
Anonymous
Collected on:
This review is for a different branch.
Rachael Lee and her assistant Charmaine in conveyancing are excellent communicators ...always keeping me informed of the progress of my sale and promptly dealing with any concerns I had. Properties were completed on the day they had advised it to happen. Always courteous and helpful. Thank you.
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Anonymous
Collected on:
This review is for a different branch.
We were supported throughout the process and they have made it easy for us. Our solicitor Danielle Gardner is amazing and has been very patient with us who do not fully understand the process. Mortgage for sure is a stressful procedure but they have made it so easy for us. Thank you very much from our family.
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Lee
Collected on:
Hi I have had a wonderful experience of selling my old house to purchasing my new home with this company.
The staff are excellent they answer the phone quickly and if you are not very good on I.T like Iam they help you threw the whole process. I would go as far to say they go above and beyond even helping me threw a difficult break up with my x and just listening. Massive thank you to Kelly Levoir and also thank you to Frankie Northrop for guidance threw the I.T process.
Thank you all
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Anne-Louise
Collected on:
Task completed within 2 months of instruction, very friendly and professional team
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James
Collected on:
Personally, my experience with these solicitors was good. Most of the time I got swift responses but every now and again it took a while.
The downfall is the online portal used to track the progress if the conveyancing process. I'm sure this would have been a great tool had it been used which for ne it was not unless I explicitly requested it be updated. In the end I did ask for the portal fee to be removed from my bill however this was denied which I found to be unfair as I had to pay for something which was never used.
Occasionally I received files through email which were corrupted which was a slight annoyance to but I respect that these things can happen and I did eventually receive non-corrupted versions of these documents.
Overall, I was happy with the service I was provided but I would not recommend the portal service I'd possible.
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Junemary
Collected on:
Recommended to me so I took recommendation and I would use this solicitor again I also would recommend this solicitor to all
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Twin
Collected on:
Good
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Faye Quarry
Collected on:
They dealt with the sale of my property. A very professional service, dealt with inevitable issues promptly and always kept me up to date. I would definitely recommend and would use again.
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Anthony Ruddle
Collected on:
Excellent service by Cherie McBean and her team - alwasy helpful, patient and carefully protecting our interests and ensuring we reached a successful conclusion of our purchase despite the complictaions.
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Caroline Margaret
Collected on:
The staff were all welcoming and helpful. When buying a house, they made my stressful move become easy. They made me feel comfortable as new people were moving into my house so soon I had a deadline which they helped me meet. I would highly recommend to all my family and friends. Would always use them in future.
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Codie Moore
Collected on:
We recently used TBI solicitors for the purchase of our new build, the whole process has been a breeze with them, they were always happy to help us in regards to chasing information from our developers when we needed it. On the day of completion they kept us in the loop of things and ensured we moved into our home in good time. Thanks to Charlotte Draper & Eve Wilderspin!
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Craig Patton
Collected on:
Poor service and let down by a property I purchased. Wouldn’t use them again for anything now my property lost value.
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Tilly Bailey & Irvine Solicitors is the largest law firm in Tees Valley, with offices across the North East. We have Solicitors in Hartlepool, Wynyard, Barnard Castle, Middlesbrough and Stockton. We serve clients in Durham, Teesside, Tees Valley, Newcastle, Yorkshire and more; nationally and internationally. Whatever advice you seek, whether it be for a house move, family matter, injury or negligence claim, will preparation, or advice on a business matter we are here to help. We're a very friendly firm, we certainly know our stuff, we get the job done and most importantly we put you, our client first. Get Strength On Your Side.
