Tilly Bailey & Irvine LLP

01429 264101

Tilly Bailey & Irvine are the largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard and Barnard Castle. We can help with house moves, family issues, accidents and injuries, wills, trusts and probate, business issues and much more. Get strength on your side with Tilly Bailey & Irvine. Read more...

Address
York Chambers
York Road
Cleveland
TS26 9DP
01429 264101
www.tbilaw.co.uk

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Accreditations

Other locations

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Available lawyers at Tilly Bailey & Irvine LLP

Shamin Ali

Nicola Dalzell

Helen Dexter

Rebecca Samuels

Kirstey Maloney

Sara Garnett

Wendy Beacom

John Hall

Katie Beddoes

How Tilly Bailey & Irvine LLP Compares

Value for money

This firm - 87%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Tilly Bailey & Irvine LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Tilly Bailey & Irvine LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%

Overpriced 10%

About Right 87%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 89%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Tilly Bailey & Irvine LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Tilly Bailey & Irvine LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 89%

No 11%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 5

84th / 4638

Company & Commercial

1st / 5

109th / 4400

Housing & Property

1st / 5

23rd / 4265

Family Law

1st / 2

241st / 3858

Wills, Trusts & Probate

1st / 2

289th / 3521

Commercial Property

1st / 5

137th / 3342

Employment

1st / 4

148th / 3120

Regulations

1st / 4

25th / 2592

Personal Injury

1st / 5

122nd / 2392

Crime/ Criminal Defence

1st / 3

77th / 2121

Money & Tax

1st / 2

43rd / 1851

Professional Negligence

1st / 2

33rd / 1208

IT & Intellectual Property

1st / 1

18th / 1060

Dispute Resolution

1st / 1

53rd / 1035

Clinical Negligence

1st / 3

63rd / 945

Welfare & Benefits

1st / 2

33rd / 821

Agriculture

1st / 1

47th / 596

Charities

1st / 1

19th / 570

Driving offences

1st / 2

34th / 360

Education

1st / 1

14th / 263

Actions against the police

1st / 1

7th / 80

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.5/5

Reviews summary

Excellent

766
Very Good

66
Average

20
Poor

16
Awful

94

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Verified review

Jose

January 18, 2025

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HOME PURCHASE JUNE 2024(WIRRAL)

In reviewing our experience with our solicitor; I can say that it was professional.Our SOLICITOR WAS ALWAYS AVAILABLE for advice and updates on our transaction. It was slow but in hindsight ALL paperwork has to be checked and verified.The delays were due to our local council encountering a high volume of searches on property transactions during this time. I would not hesitate to recommend TillyBailey & Irvine LLP.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Stephen

January 16, 2025

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Did the job!

The process was managed well but the initial online registration and form filling process was not easy. Whilst acknowledgement to our queries regarding delays were answered promptly the reasons were sometimes slow coming which may be attributable to the buyers solicitors. Some communications and requests lacked detail and needed us to seek clarification. It seems that email is the preferred communication as it was difficult to speak with anyone by telephone. The completion letter appears to be a generic template which did not reflect our circumstances. However, everything is now satisfactorily concluded.

A representative from Tilly Bailey & Irvine LLP responded to this review on 17 January, 2025:

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team!

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Gary

January 16, 2025

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House to apartment

Have recently moved from a house to an apartment with the help of Tilly Bailey and Irvine . Very helpful and courteous making a very stressful event go as smoothly as was possible . Many thanks to Danielle Smith and all her team .

A representative from Tilly Bailey & Irvine LLP responded to this review on 17 January, 2025:

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Danielle and the team!

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Verified review

Zoe

January 16, 2025

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Better nearer the end of the process but frustrating throughout

Having not gone through the process of a chain house move before, I was recommended this company for selling through my estate agents who were selling my house. Unfortunately I found the whole process particularly frustrating due to poor communication and lack of explanation or updates throughout the process. It felt like I had to do a lot of the chasing of estate management companies and supply my solicitor with the contact details of people to get in touch with to speed the process up, something I was paying them to do themselves instead of sitting in silence for weeks to months not chasing responses from different teams which miraculously seemed to happen as soon as I chased things. I put in a complaint with my estate agent due to them recommending TB&i and they filed a complaint. Following on from this the communication did improve a little better but this was only after my buyers then threatened to want to buy the house for 15k less due to my solicitors not having updated their solicitors to answers to their questions over the space of 3 months. Multiple times it felt like the solicitor didn’t really have my back either with helping with things. All in all a very stressful experience, one in which delays occurred causing me to have to pay multiple times to extend certain surveys too. Due to the poor communication prior to having to make a complaint I’m not sure I would use this company again unfortunately. Having said this, on the exchange and completion my solicitor did work hard and got everything through smoothly that week thankfully.

A representative from Tilly Bailey & Irvine LLP responded to this review on 16 January, 2025:

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this matter with the team involved. Thank you for taking the time to leave us your feedback.

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Verified review

Sharon

January 15, 2025

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House purchase

The staff Toni and Emma from the Hartlepool branch went above and beyond and would definitely become them to use.

A representative from Tilly Bailey & Irvine LLP responded to this review on 16 January, 2025:

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team!

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Verified review

Ian

January 15, 2025

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Excellent service

You have provided us with and excellent service, giving us frequent updates and always replying to any issues/questions that we had. Having the portal to look at the progress in our sale was excellent.
Thank you for a very professional and understandable service.

A representative from Tilly Bailey & Irvine LLP responded to this review on 16 January, 2025:

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team!

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Verified review

Kathryn

January 14, 2025

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Conveyancing

Excellent communication and very efficient. Thankyou Laura Sutherland and team.

A representative from Tilly Bailey & Irvine LLP responded to this review on 16 January, 2025:

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Laura and the team!

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Verified review

Gillian

January 14, 2025

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House sale

TBI are a very professional solicitors and we’re very good with dealing with any queries or help I needed in completing forms and paperwork
Very competitive pricing too

A representative from Tilly Bailey & Irvine LLP responded to this review on 16 January, 2025:

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team!

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Housing & Property

Matter Type:

Residential Conveyancing

Rachel

January 13, 2025

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My first property sale

I would like to thank Kelly Levoir and Frankie at the Stockton office for their expertise and excellent service throughout the process of selling my property. I was kept informed of the progress of the sale and they acted promptly to ensure it completed on time. I would recommend their services and will be a returning client if I require their services again in the future.

A representative from Tilly Bailey & Irvine LLP responded to this review on 16 January, 2025:

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team!

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Verified review

Anonymous

January 12, 2025

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Poor communication

Very poor communication throughout.
Felt like the last days before completion were incredibly rushed, and left us no time to sort removal vans and help.
We were constantly chasing answers from our solicitors rather than them being proactive and reaching out to us.
Dealt with far too many people in our buying/selling journey, so no consistency. Practically no aftercare, felt like after we had paid our fees no one cared.
Numerous phone calls made to the office but no answers on several occasions.

A representative from Tilly Bailey & Irvine LLP responded to this review on 13 January, 2025:

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Reviews collected from

Josh

January 12, 2025

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Josh

Whilst purchasing my flat I worked with both Julie and Michelle at Tilly Bailey & Irvine. They were both extremely helpful for me - answering any questions I had, going above and beyond to support and save costs and were just overall a pleasure to speak to.
I'd highly recommend!

A representative from Tilly Bailey & Irvine LLP responded to this review on 13 January, 2025:

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Michelle, Julie and the team!

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Peter

January 11, 2025

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Peter

We have used TBI many times ( 14 ) for our conveyancing. We use Conveyancing Team 9 and cannot recommend them enough. They are attentive, knowledgeable and respond in a timely manner to queries.

A representative from Tilly Bailey & Irvine LLP responded to this review on 13 January, 2025:

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team!

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Lauren

January 10, 2025

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Lauren

Thank you to Alison Wilson and team for assisting us in the purchase of our new house. The service was smooth and quick. I would highly recommend TBI when purchasing a new home.

A representative from Tilly Bailey & Irvine LLP responded to this review on 10 January, 2025:

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Alison and the team!

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Tricia

December 19, 2024

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Tricia

I was encouraged to use these solicitors by my estate agent as it would make things smoother. I bitterly regretted this decision. It proved frustrating. I live in NE Lincolnshire, and had to do everything remotely. I would leave voicemails with the receptionists, and the solicitor herself, and my calls were never returned. Also, my emails were not always replied to. In fairness, when things got very stressful at the end, they were brilliant and I actually got to speak to my solicitor but this didn't make up for the frustrations I experienced earlier on in the process. If I had gone with our local solicitor as I had originally planned to do, things would have been so much less stressful for me. As I said at the beginning, I regretted going with them.

A representative from Tilly Bailey & Irvine LLP responded to this review on 19 December, 2024:

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Siân

December 16, 2024

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Siân

We received excellent service from Alison Wilson and her team, especially Toni who communicated thoroughly throughout and kept us up to date regularly. Thanks again for all your hard work!

A representative from Tilly Bailey & Irvine LLP responded to this review on 16 December, 2024:

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Alison and the team!

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Reviews collected from

Faye Quarry

October 27, 2021

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Faye Quarry

They dealt with the sale of my property. A very professional service, dealt with inevitable issues promptly and always kept me up to date. I would definitely recommend and would use again.

A representative from Tilly Bailey & Irvine LLP responded to this review on 29 October, 2021:

Hi Faye, and thank you for your kind words! We are delighted to have been able to help you with your matters, and wish you the best.

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Anthony Ruddle

September 08, 2021

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Anthony Ruddle

Excellent service by Cherie McBean and her team - alwasy helpful, patient and carefully protecting our interests and ensuring we reached a successful conclusion of our purchase despite the complictaions.

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Caroline Margaret

August 26, 2021

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Caroline Margaret

The staff were all welcoming and helpful. When buying a house, they made my stressful move become easy. They made me feel comfortable as new people were moving into my house so soon I had a deadline which they helped me meet. I would highly recommend to all my family and friends. Would always use them in future.

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Codie Moore

August 02, 2021

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Codie Moore

We recently used TBI solicitors for the purchase of our new build, the whole process has been a breeze with them, they were always happy to help us in regards to chasing information from our developers when we needed it. On the day of completion they kept us in the loop of things and ensured we moved into our home in good time. Thanks to Charlotte Draper & Eve Wilderspin!

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Craig Patton

July 26, 2021

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Craig Patton

Poor service and let down by a property I purchased. Wouldn’t use them again for anything now my property lost value.

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