ONP Solicitors

I am currently in the middle of a very painful situation with O'Neill Patient Solicitors, absolutely unprofessional bunch - messed up a totally chain free situation due to their incompetence. I only went with them due to L&C's recommendation, but how I wish I had read these comments on here/reddit or the Sunday Times article (as their Google and Trustpilot average scores are high, I bet most all are paid/incentivised reviews).

The situation is ONP completed my onboarding by doing their necessary KYC/AML checks at the onset and then essentially misplaced my KYC file / documents altogether, and they proceeded to do all the conveyancing work (at snail's pace I must add). After months of delays / unresponsive on emails, as both the sellers and us buyers were ready to exchange ONP started asking for additional documents related to KYC(!) such as previous payslips from previous employer (which takes 6-8 weeks at a large global firm). Strictly speaking no work should have been done before KYC process was completed but this just shows they just misplaced my documents and then started asking for additional documents in the last minute.

When I escalated higher up at ONP, the solicitor's manager emails saying all in hand, but then even the manager goes unresponsive to my simple questions, so every one at ONP just does not bother checking their emails (we are talking weeks of unresponsiveness here) and they can't be trusted with important documents let alone getting the work done.

Absolutely shambolic, and as many have said before AVOID O'Neill Patient LIKE THE PLAGUE!

Very poor and highly unprofessional service offered. Amongst examples of poor service I had the misfortune to handle with this company were the following:
1) Assigned case manager very difficult to contact. No direct line and numerous emails and phone calls go unanswered and replied to 7-10 days after initial sending.
2) Responses when offered show lack of knowledge which seriously undermines confidence in the ability and competence of case worker in dealing with legal matters.
3) Paper work for transfer to ownership in Title Deed were not filed with the land registry a full 10 weeks after completion of house sale.
4) Indemnity Insurance to protect against rentcharge actions were not taken until I requested for proof of Indemnity Insurance certificate, a full 10 weeks after completion of house sale. This is despite the insurance being charged for.
Overall, a very experience and a firm I will never use again for legal services

I was referred to O Niel regarding my remortgage and transfer of title deed by my bank .They instructed to get the app for quick processing which I did. But then they sent emails to upload documents on app and on the app the names were wrong .Had to call multiple times but u never get to speak to your case handler and messages don't get passed quickly. So it was a bit annoying until it got sorted.but that Is not the worst part .
Worst part is that after about 3 weeks of sending documents to and fro they closed my application one fine day saying there policies have changed and they can't act on my behalf. They wasted so much of my time and energy. I then went to a local firm and it was quite straightforward for them .
I think they just got annoyed as I kept calling to sort out things. Very unprofessional.

First we only had our residential remortgage application with ONP solicitors, the services were so amazing with there online app and excellent customer service that the other BTL remortgage application with other solicitors felt inadequate, we decided to move our second remortgage application to ONP and especially requested for Abbie Jenkins, who has been a star coordinator and key to our inline documentations and complete readiness. Will not hesitate to recommend them further in our friends and family. good job guys, please doing business with you.

O'Neill Patient acted as my solicitor for a house purchase in 2021. Their performance at the time was very poor, but that is not the subject of this review.

I have now come to sell the property and have discovered that O'Neill Patient did not complete the purchase properly, and I have never actually owner a portion of land on the property, which has now caused a sale to fall through.

The requirement was made clear to O'Neill Patient as well as the fact that I would not complete unless it was resolved. The case manager assigned to me had very poor communication, but was made aware on multiple occasions of the issue. It has since come to light that I was mislead by my case officer in who the transfer agreement was being drawn up for (I had been told it was between the original seller and the neighbour), and that my name was against it, despite this never being communitcated to me. I was also then never sent the agreement to sign ahead of completion, but was told it was all sorted.

Upon coming to sell my house, I find that this was not done and as such my property is not worth what I paid for it. The actions of the case officer were appalling.

O'Neill Patient are attempting to rectify the issue now, but as mentioned above, sale of the property has fallen through because of it. They have insultingly offered after 8 weeks a full and final settlement of £250, and seem to be treating the matter as though it is a mild inconvenience...

Started off great, got introduced to an app which would hold all of our documentation which in theory sounded great. Initial sign up was seamless and we were really happy with the solicitors we had appointed. The problems began when my solicitor sent us chaser emails for documents that we needed to sign which “had been uploaded to the app” that were never there. We requested time and time again for documents to be emailed directly to us as there were obviously issues with the app. These requests were ignored over and over again. General communication was poor, I ended up doing half the work and research myself as we had something pop up about a coal mine on our survey.

Now well over a year we are still having issues with ONP as we are having some boundary issues with the neighbour so I purchased the title deeds to my property to find that they are still listed under the old owners names. I contacted ONP who assured me they had looked into it and there were large delays with land registry and that they have no control over how long land registry applications take - however I contacted land registry myself and was informed that ONP cancelled our land registry application in March 2023, so unsure why they deliberately misled me, have put in a formal complaint and will also be reporting to SRA/Legal Ombudsman