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How ONP Solicitors Compares

Value for money

This firm - 83%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of ONP Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using ONP Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 3%
Overpriced 63%
About Right 33%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 81%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used ONP Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how ONP Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 81%
No 19%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 81%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used ONP Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how ONP Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 81%
No 19%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that ONP Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.2/5

Reviews summary

  • Excellent

    23820
  • Very Good

    2170
  • Average

    384
  • Poor

    384
  • Awful

    2474

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Stefan

Matter Type:

Residential Conveyancing

Stefan

March 26, 2025

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Breached their contract

They seem too busy and overworked, email replies are usually 2-3 words long if they even reply the first time you ask about something.

So, if your case is slightly more complex than they'd like to, they'll make up a reason to drop you in breach of their own contract, refuse to reply to you, or refund your money.

I'm going to be seeking damages and raising the case with the Solicitors Regulation Authority.

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Luke

Matter Type:

New home purchases and sales

Luke

February 18, 2025

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Super Responsive

I had a great experience using Cavendish Legal Group.
They acted promptly to support with my house purchase, and were super responsive with follow-up queries.

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Naveen

Matter Type:

Residential Conveyancing

Naveen

January 15, 2025

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AVOID LIKE THE PLAGUE

I am currently in the middle of a very painful situation with O'Neill Patient Solicitors, absolutely unprofessional bunch - messed up a totally chain free situation due to their incompetence. I only went with them due to L&C's recommendation, but how I wish I had read these comments on here/reddit or the Sunday Times article (as their Google and Trustpilot average scores are high, I bet most all are paid/incentivised reviews).

The situation is ONP completed my onboarding by doing their necessary KYC/AML checks at the onset and then essentially misplaced my KYC file / documents altogether, and they proceeded to do all the conveyancing work (at snail's pace I must add). After months of delays / unresponsive on emails, as both the sellers and us buyers were ready to exchange ONP started asking for additional documents related to KYC(!) such as previous payslips from previous employer (which takes 6-8 weeks at a large global firm). Strictly speaking no work should have been done before KYC process was completed but this just shows they just misplaced my documents and then started asking for additional documents in the last minute.

When I escalated higher up at ONP, the solicitor's manager emails saying all in hand, but then even the manager goes unresponsive to my simple questions, so every one at ONP just does not bother checking their emails (we are talking weeks of unresponsiveness here) and they can't be trusted with important documents let alone getting the work done.

Absolutely shambolic, and as many have said before AVOID O'Neill Patient LIKE THE PLAGUE!

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Rhonda

Rhonda

September 21, 2024

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Total incompetence

No stars!! Naa Brown rang me and promised me that the £140k from our house sale would be in our account by 5pm that day, 20th September 2024. Nothing arrived!!! The landlord would not accept anything less than the 12 months rent upfront that we said we would pay. Nothing 21st September!!! We have been left penniless, homeless and have had to put our 4 dogs and 3 cats into boarding. We have had to borrow from friends to be able go buy food. We are currently staying with different friends. If that money is not in my account 23/09/24 I will be contacting the local police and reporting you to your regulators. I certainly will not be recommending you. You have caused mental trauma to not only me, my husband, my daughter but also to my 4 dogs, 3 cats, and 2 rabbits. I now do not know where we are going to live. The boarding is costing us £100 a day. Watch this space!!!!!

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Chris

Chris

August 06, 2024

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Worst solicitors i have ever dealt with

Right from the very start the service and speed at which these worked has been awful.
Its taken 14 month just for a remortgage, I've had to reply to the mortgage company twice to extend the offer.
then on completion they paid a credit account off and the original mortgage but managed to over pay them by £5k. Something so simple on the settlement statement from the creditor.
Its taken me nearly a week to get in contact with the bank and creditor to chase the over payments up.
After completion all i got was i'd have to chase everything up.

I can not strongly advice against using this company enough

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Maria

Maria

June 07, 2024

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Avoid this law firm if you are a reputable mortgage broker.

I urge any reputable mortgage brokers to AVOID this law firm.


We were appointed a case worker who seemed to work with no urgency for a remortgage.


- countless chasing via telephone calls

- countless answer phone messages left for which she said she did not receive

- would finally get through and she said she couldn't remember what documents we needed to submit so would email us.

- waited a week for her to tell us despite chasing

- she then said as per previous email please send (she never sent the previous email!!!!!!!)

finally we get a completion date after 7 weeks


she submits all the payments on our behalf - one bounces back.


but in the meantime tells the mortgage company everything has been settled.


It has been 8 working days and one payment has still not been settled.

Our first mortgage payment came out despite one payment not being complete.


The debt that required paying has now accumulated interest owed and an additional monthly payment. We will be seeking compensation because of their lack of due diligence.


Who in their right mind confirms with mortgage company before all bills have been cleared.


Avoid avoid avoid

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Ahmed

Matter Type:

Residential Conveyancing

Ahmed

April 20, 2024

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Collected on:

Poor service

Very poor and highly unprofessional service offered. Amongst examples of poor service I had the misfortune to handle with this company were the following:
1) Assigned case manager very difficult to contact. No direct line and numerous emails and phone calls go unanswered and replied to 7-10 days after initial sending.
2) Responses when offered show lack of knowledge which seriously undermines confidence in the ability and competence of case worker in dealing with legal matters.
3) Paper work for transfer to ownership in Title Deed were not filed with the land registry a full 10 weeks after completion of house sale.
4) Indemnity Insurance to protect against rentcharge actions were not taken until I requested for proof of Indemnity Insurance certificate, a full 10 weeks after completion of house sale. This is despite the insurance being charged for.
Overall, a very experience and a firm I will never use again for legal services

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Bilkees

Matter Type:

Remortgaging

Bilkees

April 17, 2024

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Unprofessional and time wasters

I was referred to O Niel regarding my remortgage and transfer of title deed by my bank .They instructed to get the app for quick processing which I did. But then they sent emails to upload documents on app and on the app the names were wrong .Had to call multiple times but u never get to speak to your case handler and messages don't get passed quickly. So it was a bit annoying until it got sorted.but that Is not the worst part .
Worst part is that after about 3 weeks of sending documents to and fro they closed my application one fine day saying there policies have changed and they can't act on my behalf. They wasted so much of my time and energy. I then went to a local firm and it was quite straightforward for them .
I think they just got annoyed as I kept calling to sort out things. Very unprofessional.

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ajay

Matter Type:

Remortgaging

ajay

April 02, 2024

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2 remortgage applications and impeccable service

First we only had our residential remortgage application with ONP solicitors, the services were so amazing with there online app and excellent customer service that the other BTL remortgage application with other solicitors felt inadequate, we decided to move our second remortgage application to ONP and especially requested for Abbie Jenkins, who has been a star coordinator and key to our inline documentations and complete readiness. Will not hesitate to recommend them further in our friends and family. good job guys, please doing business with you.

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Matthew

Matter Type:

Residential Conveyancing

Matthew

March 25, 2024

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Dealing with their legacy 2 year slater

O'Neill Patient acted as my solicitor for a house purchase in 2021. Their performance at the time was very poor, but that is not the subject of this review.

I have now come to sell the property and have discovered that O'Neill Patient did not complete the purchase properly, and I have never actually owner a portion of land on the property, which has now caused a sale to fall through.

The requirement was made clear to O'Neill Patient as well as the fact that I would not complete unless it was resolved. The case manager assigned to me had very poor communication, but was made aware on multiple occasions of the issue. It has since come to light that I was mislead by my case officer in who the transfer agreement was being drawn up for (I had been told it was between the original seller and the neighbour), and that my name was against it, despite this never being communitcated to me. I was also then never sent the agreement to sign ahead of completion, but was told it was all sorted.

Upon coming to sell my house, I find that this was not done and as such my property is not worth what I paid for it. The actions of the case officer were appalling.

O'Neill Patient are attempting to rectify the issue now, but as mentioned above, sale of the property has fallen through because of it. They have insultingly offered after 8 weeks a full and final settlement of £250, and seem to be treating the matter as though it is a mild inconvenience...

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Reviews collected from

Georgina

Georgina

April 01, 2025

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Georgina

Elizabeth Cassidy was incredible when selling and purchasing our new home. She was always on hand to help with any questions we had and managed to get us through before the stamp duty increase. Thank you so much!

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Jack

Jack

April 01, 2025

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Jack

I recently had Lauren Cooke and her team at ONP Solicitors for a property purchase and sale, and I can’t recommend her highly enough! From start to finish, she made the entire process seamless and stress-free. Lauren was incredibly responsive—every question I had was answered promptly and clearly, often within hours. Her expertise shone through as she navigated some tricky title issues with ease, keeping me updated at every step so we never felt in the dark. What really stood out was her professionalism paired with a friendly, approachable demeanor; it felt like she genuinely cared about getting the best outcome for me. The ONP app was a game-changer too, and Lauren ensured I knew exactly how to use it to track progress, a positive experience with ONP’s modern approach. We will always use ONP going forward and would recommend to everyone!

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Veronica

Veronica

March 28, 2025

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Veronica

We recently purchased our first home, and we couldn’t have asked for a better solicitor to guide us through the process. From start to finish, the team was professional, efficient, and incredibly supportive. They kept us well-informed at every stage, answering all our questions promptly and making sure everything went smoothly.

Their attention to detail and expertise gave us complete confidence, and they made what could have been a stressful experience feel easy and straightforward. We highly recommend them to anyone looking for a reliable and knowledgeable solicitor.

Thank you for helping us make our dream home a reality!

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Mohammed

Mohammed

March 28, 2025

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Mohammed

Having been buying and selling properties for a long time and being referred by my bank, this has to be the worst solicitors I have dealt with to date. They have been sending me incorrect documents under someone else’s name! I have tried to contact Holly for well over a week with numerous emails and phone messages and spoke with numerous people who have stated they will get her to call back. To date, absolutely no contact but yet they are still sending me someone else’s documents! You can’t make this stuff up… Hopefully this review may prompt them to call me back finally!

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Olivia

Olivia

March 28, 2025

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Olivia

We dealt with Carleigh on the purchase of our first home. She was super lovely, was there anytime we needed her via email or phone and explained everything well for us. The whole process and service was quick and efficient. Thank you so much!

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ONP Solicitors are accredited by

accreditation
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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Dispute Resolution
    • Mediation