Cavendish Legal Group

This review is for a different branch.

I am currently in the middle of a very painful situation with O'Neill Patient Solicitors, absolutely unprofessional bunch - messed up a totally chain free situation due to their incompetence. I only went with them due to L&C's recommendation, but how I wish I had read these comments on here/reddit or the Sunday Times article (as their Google and Trustpilot average scores are high, I bet most all are paid/incentivised reviews).

The situation is ONP completed my onboarding by doing their necessary KYC/AML checks at the onset and then essentially misplaced my KYC file / documents altogether, and they proceeded to do all the conveyancing work (at snail's pace I must add). After months of delays / unresponsive on emails, as both the sellers and us buyers were ready to exchange ONP started asking for additional documents related to KYC(!) such as previous payslips from previous employer (which takes 6-8 weeks at a large global firm). Strictly speaking no work should have been done before KYC process was completed but this just shows they just misplaced my documents and then started asking for additional documents in the last minute.

When I escalated higher up at ONP, the solicitor's manager emails saying all in hand, but then even the manager goes unresponsive to my simple questions, so every one at ONP just does not bother checking their emails (we are talking weeks of unresponsiveness here) and they can't be trusted with important documents let alone getting the work done.

Absolutely shambolic, and as many have said before AVOID O'Neill Patient LIKE THE PLAGUE!

This review is for a different branch.

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ONP Solicitors

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Drazen Macan
6 reviews
GB
Rated 1 out of 5 stars
AVOID! Very unprofessional, slow and HI RISK TO YOU!
Very slow to respond. Very confusing process - nothing has been explained to the end customer and thus completely mismanaging any expectations. Premiumly priced for a
less than satisfactory service. There are also hidden fees so 0 points for transparency regarding their online portal... Do some due diligence before appointing a solicitor for your property - we would NOT recommend ONP based on our experience. The solicitor we have been liaising with is called Aimee. No follow-up to mails. No follow-up to calls. A lack of a fundamental principle to delivering customer service... no management of expectations and lots of uncertainty around whether the agreed deadlines can be and will be met.

Update 13/01/2025 0 - the day before I am due to exchange and still no commitment or follow-up to advise on current status. At risk of losing the property due to the incompetence of ONP solicitors. My confidence in in this business meeting the agreed service deliverables as contracted? Very, very low... Save yourself the hassle and appoint a competent, qualified and firm that can deliver to customer requirements.

This review is for a different branch.

Very poor and highly unprofessional service offered. Amongst examples of poor service I had the misfortune to handle with this company were the following:
1) Assigned case manager very difficult to contact. No direct line and numerous emails and phone calls go unanswered and replied to 7-10 days after initial sending.
2) Responses when offered show lack of knowledge which seriously undermines confidence in the ability and competence of case worker in dealing with legal matters.
3) Paper work for transfer to ownership in Title Deed were not filed with the land registry a full 10 weeks after completion of house sale.
4) Indemnity Insurance to protect against rentcharge actions were not taken until I requested for proof of Indemnity Insurance certificate, a full 10 weeks after completion of house sale. This is despite the insurance being charged for.
Overall, a very experience and a firm I will never use again for legal services

This review is for a different branch.

I was referred to O Niel regarding my remortgage and transfer of title deed by my bank .They instructed to get the app for quick processing which I did. But then they sent emails to upload documents on app and on the app the names were wrong .Had to call multiple times but u never get to speak to your case handler and messages don't get passed quickly. So it was a bit annoying until it got sorted.but that Is not the worst part .
Worst part is that after about 3 weeks of sending documents to and fro they closed my application one fine day saying there policies have changed and they can't act on my behalf. They wasted so much of my time and energy. I then went to a local firm and it was quite straightforward for them .
I think they just got annoyed as I kept calling to sort out things. Very unprofessional.