Cavendish Legal Group

I was recommended to use O'Neill Patient by the Mortgage advisor who was assisting with my remortgage. I had no experience of the company at all, I was a little concerned that they were based 200 miles from where I lived and also that they requested that I work with them using their App.

I should not have had any concerns whatsoever. Their service was outstanding from start to finish; using their app I received and sent documents within minutes, I received confirmations within very quick time and I always knew exactly where I was at any time.
The whole process was completed within a couple of weeks. I could not be more pleased and would reccomend them unreservedly

This review is for a different branch.

Extremely happy with the service we received from O'Neill Patient Solicitors! Our solicitor Harry Thompson kept us updated throughout the whole process he has been very helpful answering all of my questions in speedy time and explaining things when I didn't understand, he was ready to complete a month before the rest of the chain, always very polite,
Thank you Harry for your excellent service! Very reasonable charge for the service provided.

This review is for a different branch.

No stars!! Naa Brown rang me and promised me that the £140k from our house sale would be in our account by 5pm that day, 20th September 2024. Nothing arrived!!! The landlord would not accept anything less than the 12 months rent upfront that we said we would pay. Nothing 21st September!!! We have been left penniless, homeless and have had to put our 4 dogs and 3 cats into boarding. We have had to borrow from friends to be able go buy food. We are currently staying with different friends. If that money is not in my account 23/09/24 I will be contacting the local police and reporting you to your regulators. I certainly will not be recommending you. You have caused mental trauma to not only me, my husband, my daughter but also to my 4 dogs, 3 cats, and 2 rabbits. I now do not know where we are going to live. The boarding is costing us £100 a day. Watch this space!!!!!

This review is for a different branch.

Absolutely obismal performance from oneils from start to finesh. Laura Ellis imparticular is close to completely useless. Was never EVER available to be contacted regarding serious matters and NEVER returned calls, emails, messages complaints you name it. Quite literally a total circus. They tell lie after lie after lie, work at a PAINFULLY slow rate, avoid avoid avoid, absolutely horrendous experience trying to work with them. Hands down the worst form I have ever had the misfortune of dealing with.

This review is for a different branch.

Right from the very start the service and speed at which these worked has been awful.
Its taken 14 month just for a remortgage, I've had to reply to the mortgage company twice to extend the offer.
then on completion they paid a credit account off and the original mortgage but managed to over pay them by £5k. Something so simple on the settlement statement from the creditor.
Its taken me nearly a week to get in contact with the bank and creditor to chase the over payments up.
After completion all i got was i'd have to chase everything up.

I can not strongly advice against using this company enough

This review is for a different branch.

I urge any reputable mortgage brokers to AVOID this law firm.


We were appointed a case worker who seemed to work with no urgency for a remortgage.


- countless chasing via telephone calls

- countless answer phone messages left for which she said she did not receive

- would finally get through and she said she couldn't remember what documents we needed to submit so would email us.

- waited a week for her to tell us despite chasing

- she then said as per previous email please send (she never sent the previous email!!!!!!!)

finally we get a completion date after 7 weeks


she submits all the payments on our behalf - one bounces back.


but in the meantime tells the mortgage company everything has been settled.


It has been 8 working days and one payment has still not been settled.

Our first mortgage payment came out despite one payment not being complete.


The debt that required paying has now accumulated interest owed and an additional monthly payment. We will be seeking compensation because of their lack of due diligence.


Who in their right mind confirms with mortgage company before all bills have been cleared.


Avoid avoid avoid