Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Hey Solicitors Ltd on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hey Solicitors Ltd. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hey Solicitors Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Hey Solicitors Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hey Solicitors Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Hey Solicitors Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Hey Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Matter Type:
Pension Law
Madeleine
Collected on:
hey solicitors in ELY are an absolute shocking firm, with a group of humans that don't have two brain cells to rub together. Lack of communication and never being available to speak are a massive red flag, please stay away from these clowns.
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John
Collected on:
When my sister Lynn Zarattini decided to make her only ever Will at the age of 65 she went to her local solicitors Hey in Ely , probably recommend by her Estate Agent who managed her rented properties.
She decided to give Jayne Stephenson at Hey solicitors the responsibility as the only executor.
And pass on ALL of her estate to two large charities.
As I am the last original family member left alive I found the whole process in trying to get any information from the solicitors very frustrating.
When you understand the iron control and unchecked fees they operate within I was shocked Hey charge my sister for writing the Will.
Its odd that the meeting when the Will has done was not recorded!
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Matter Type:
Probate
Rob and Shirley
Collected on:
We had to deal with Jayne Stephenson after two family deaths, in spite of the fact that we would never have chosen them ourselves. They seem to prey on the vulnerable who are afraid of solicitors and do not realise that you can obtain better prices by researching on the internet. Fortunately we did not use them for anything like the whole process. We have just paid them £394 for no tangible progress whatsoever. They make it clear as soon as you walk into reception that they will not be amenable. Indeed they were not even sure if they held the deeds at all. One of the deaths was sudden whilst we were abroad and they refused to send emails. They also charged to return our phone calls at a rate of £282 per hour. They are not in this century. The solicitors we used for the sale of the house used a web portal for all the documentation. Something Hey Solicitors have not heard of let alone used. We have paid our bill reluctantly since they are quite menacing.
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Matter Type:
Developer disputes
Anonymous
Collected on:
Unbelievably rude and deprecatory reception staff. Solicitors in my opinion have a superiority about them that I have experienced with no other firm, one named Jane especially; rude, disparaging and indignant . I have dealt with many solicitors in my day, this being the most appalling and hideous experience thus far.
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Jackie
Collected on:
Left a letter with ID requesting the documents, over 2 weeks later no response from the solicitor, so I phoned to be told that no longer have ANY of our legal documents. Needless I will be taking this further.
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