Matter Type:
Residential Conveyancing
Christ`
Collected on:
Lack of communication and lazy staff. Terrible. Please avoid!
As a cash buyer I was told by Watson and Ramsbottom that my house purchase would be swift. The only thing not told is how lazy their staff were in communication. 4 months later and having the complaints team review the case they responded that my 14 calls initiated 4 callbacks and they found this as acceptable as updates were available on the portal. The portal only ever had one update and is totally rubbish due to the staff not updating it. I will not be using Watson and Ramsbottom again and warn others to think twice before using them.
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