It is a general frustration with Solicitors that when they go on holiday the file at best gets’ baby sat’ by colleagues. THP have a different attitude, Rachel Gaylor one of the senior partners actively promotes that she ensures files are fully managed by colleagues when the fee earner is on holiday, this she says ‘is not just for the benefit of the client but also to ensure her colleagues can go and come back from a break without added pressure’. I have seen this happen in action, I want to especially thank Emily Jones who took over a file from a colleague where I was buying a property. Emily’s enthusiasm and want to get it done attitude was great, Emily worked hard to get the purchase exchanged within the required timescale. Having been in the property profession for over 40 years I can say that this is a very refreshing attitude, typical THP but sadly not typical of most legal firms.