Matter Type:
Residential Conveyancing
Duncan
Collected on:
Avoid at all cost
I am writing to give an opinion of recent experience of your company and I expect your management team should seriously look into the matter.
Being referred by my friend Chris in HK, I enquired appointing your company as legal representative for a property transaction, fast response at the beginning to send a quote, but when we asked details like Stamp Duty required (because your quote is different from I expected), your staff Mr David Woodward told us to find online stamp duty calculator ourselves!! (???) and then he told us to find someone else because they are too busy (what?)
We planned to appoint someone who is professional and act on client’s behalf in legal perspective. And I asked a simple question which is in the scope of your expertise, I was being told to find out the answer online. Then what is the point of appointing legal representative if we need to find out everything by google? I was planning to appointing your company to assist in the case but I’m glad that I didn’t.
Unbelievable experience and I hope the senior management of your company can read this message and respond accordingly.
Also, as David said your company is too busy at the moment and cannot answer our question, I’ll propably help you to spread my words to my friends and network who are buying properties not to bother your company.
If your company would like to investigate and review the case, please contact me via email and I shall send the whole chain of correspondence over for your perusal.
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