I would not recommend to anyone. The entire process of selling a property in a two-person chain took eight months. Communication was extremely poor - I never received updates unless I actively chased for them, leaving me doubtful that any progress was being made. On several occasions my emails went unanswered.
To make matters worse, during the crucial week when contracts were supposed to be exchanged and completion finalised, Kieran was on holiday. The locum covering, Lucy, appeared completely unaware of this plan suggesting there was no clear handover to her. Her attitude was both unprofessional and rude; she even accused me of fabricating the agreed completion date despite a clear email trail. Her unhelpful attitude caused a delay of over a week in completing, ultimately forcing my buyer to break the chain to secure their own sale. To top it all off, my completion letter was sent to the wrong address entirely. Overall, the experience was unnecessarily stressful and disappointing.