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Open Law Limited

01484840445

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Open Law Limited

How Open Law Limited Compares

Value for money

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Limited data.

This firm - 42%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Open Law Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Open Law Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 66%
About Right 33%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Open Law Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Open Law Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 18%
No 82%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Open Law Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Open Law Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 18%
No 82%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Open Law Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Open Law Limited only have 11 reviews listed here

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Review Sources

Client Reviews

1.8/5

Reviews summary

  • Excellent

    2
  • Very Good

    0
  • Average

    0
  • Poor

    1
  • Awful

    8

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Clare

Matter Type:

Probate

Clare

August 01, 2023

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Collected on:

Would recommend

Writing a Will when you are terminally ill is very difficult. Lisa guided us through the process and was exceptionally kind and empathetic. The appointment which we dreaded ended up a very positive experience.

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Clare

Matter Type:

Residential Conveyancing

Clare

April 06, 2023

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Collected on:

Unprofessional and incompetent

My house was sold on the 25th November to a cash buyer with no chain. It completed on the 27th March. This was due to a catalogue of incorrect email addresses, paperwork not attached to email, no confirmation of documents sent. Just complete incompetence. We delt with the Rebecca Danby Team and it was just rubbish. They continuously spelt my name wrong. I’m surprised my buyer didn’t drop out. I feel like I did all the work to get this through.
Avoid this company if you need your house to go through in less than 4 months.

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Noel

Noel

September 13, 2024

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data protection and privacy concerns

I recently instructed Open Law for a property sale, recommended by my estate agent. Initially, the process seemed straightforward, but after raising legitimate concerns about how my personal data (such as bank statements and ID) would be handled, the firm decided to close my file without fully addressing my questions about data protection and privacy. I will be reporting this to the ICO.

While I understand the need for due diligence in legal processes, I expected clearer communication and transparency around data security, especially in compliance with GDPR. Unfortunately, the decision to close my file came abruptly, leaving me with the impression that they were unwilling to engage with my reasonable queries.

If privacy and data handling are important to you, I would advise asking detailed questions early on. I felt my concerns were not taken seriously, which resulted in a negative experience overall.

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Rosia

Rosia

January 05, 2024

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Collected on:

Multiple unnecessary delays and exorbitant charges

No idea why the estate agent recommends these - probably due to commission. Charged me a probate fee for buying from an executor!
Multiple unexplained charges. Long delays.

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MI SUN

MI SUN

September 27, 2023

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Collected on:

Wish I did not use this company

I used Open Law for sale & purchase home because it was recommneded by seymours estate agent and it was Emily's team and never updated me so I had to chase them but it was difficult to get reply from them and some of the questions had never been answered preperly.
After 5 months later I sold my property but purchase fell through. It was unpleasent and very stressful to work with them . They did not care the client at all.

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Georgia

Georgia

January 08, 2022

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Collected on:

Do not use these!

One of the worst experiences I’ve ever had! Our solicitor was rude, swore at us and never replied to a single email in all the time I was with them. I complained 3 times and after 6 months they eventually replied and we got a minuscule refund not reflective of the service we had endured.
To top it all off they sent confidential information after we had moved to our old house.
Buying a house is stressful enough so save yourself any extra stress and go elsewhere.

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Nay

Nay

December 20, 2021

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Collected on:

Do not use these!

House sale fell through due to poor communication, cant get through when try to ring….. would 100% avoid

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THOMAS

Matter Type:

Residential Conveyancing

THOMAS

November 09, 2021

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Absolutely Dreadful Solicitor

Open Law completely failed to provide us with a satisfactory service when dealing with the sale of our property. There were so many problems, here is just a short summary:

Poor Communication - After frequent misunderstandings, I realised that after each phone call I had to ask our conveyancer to send me clarification by email. Our solicitor never once emailed to communicate how much progress had been made, so throughout the entire process we were completely unaware what stage the conveyancing had reached.

Poor Attention to Detail - Our conveyancer forgot to attach Forms to his email to the property management company, creating an additional and wholly unnecessary 6 week delay.

Incompetence - Our conveyancer was asked to make an amendment to the sale contract by the buyer's solicitor, but did not realise that he needed to do this, as he thought our signature on the original contract would "cover any amendments". I had to call him twice to explain to him that it really is necessary for him to amend the contract to progress the sale. I appeared to be doing his job for him and was shocked at the level of incompetence.

Poor Telephone Connection to Open Law - the telephone switchboard did not work properly, as on 3 occasions I called the company, was placed into a waiting queue of about 15 minutes, but when I finally reached the front of the queue, I was simply cut off with the message "I'm sorry we could not talk to you today, call back again". Well, what is the point of waiting 15 minutes in a queue if I'm going to be cut off anyway - just tell me that you cannot cope with the number of calls in the first place. As this was an urgent call to clarify what we needed to do to avert losing the sale, we were extremely stressed and angry with Open Law and the complete lack of telephone communication

Poor Service - I sent an email to the Customer Care Manager complaining about the complete breakdown in communication with Open Law. I explained that we needed to communicate with our conveyancer urgently, as the buyers were on the verge of pulling out, but that we were unable to get through to the company. There was no response at all.

Continuing delays caused High Stress levels - the buyers informed (via their solicitor) that their patience was running out, and that if they could not conclude the transaction within one more week, that they would pull out of the sale. This caused us a great deal of stress, as we were afraid of the whole sale falling through. The buyer's solicitor emailed our solicitor again and I also attempted to call Open Law 5 times in a row, but despite waiting in a queue 15 minutes every time, I was cut off at the end of the waiting time.

In summary, we were shocked at the level of gross incompetency, poor communication, lack of communication and the resulting very poor service of Open Law - they do not seem to care or be aware of how poor a service they are providing, and do not seem capable of doing their job to a satisfactory standard. Do not use Open Law if you want any kind of service or competence.

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Frazer

Frazer

October 12, 2021

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Collected on:

Poor communiction and unproffesional employee

I would just like to say before I go into my review that Open Law is clearly a business that has taken on too many clients at a very busy time and this has had an effect on both the level of service and experience that we had and is evident many more also had besides. When we instructed them in May of this year, they had a great reputation and were a highly reputable local solicitor.



However, from the start we experienced a number of issues due to complete lack of communication between us and our conveyancer. Myself and my partner are both first time buyers and there was absolutely no guidance from Open Law regarding the process of buying a property and what was required from us. At the start of our instruction, I waited weeks for emails and calls to be returned regarding any update on our purchase and when they were returned no clear answers were given. At the beginning of our instruction, we were given a date of the 30th of June and we just moved in last week on the 17th of September.



Half way through the process our conveyancer left the business in early July, I had been sending emails and calling for two weeks prior this to our conveyancer before a colleague at Open Law notified me that he had left and no longer worked there. This obviously led to further delays due to our case being handed to someone else, at which point we were informed of unprofessional errors that I would not expect to see in any line of work.

In additional there were very basic and alarming errors when we got near to completion dates such as, wrong postcode of the property on forms, names spelt incorrectly and incorrect purchase price given to sellers' solicitor and estate agent. Due to these shortcomings and consistent delays, I politely asked for reduction on our quoted price which was refused.

I would not feel comfortable recommending Open Law’s services to anyone.

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H

Matter Type:

Residential Conveyancing

H

September 16, 2021

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Extremely poor experience of conveyancing

It is very difficult to describe exactly how bad my experience with this firm was. Started with them in late March and by August we had made virtually no progress at all. Very poor communication. Left messages, sent emails, wrote letters. No response. Rarely answered the phone. I had to threaten them with the Law Society to get anyone to respond. Mistakes with the paperwork. On one occasion, to cover up the fact they hadn't done something I'd originally been told was being done, the solicitor said I'd asked for this task NOT to be done - which was simply not true. It has been the most stressful experience of trying to buy a house I have ever been though. I gave up in the end and am now with another solicitor. Thanks to this lot I am now having to pay the stamp duty on the house I am buying because we will miss the deadline. There isn't even a chain - just one house. I have nothing to sell and there is no upward chain either. Two months on and STILL they have not sent my file to the new solicitors. I've had nothing but fob-offs and silly excuses from everyone from the office staff to the Director.
I cannot recommend this firm to anyone under any circumstances.

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Lasting power of attorney
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises